TCM0066180 - Claims - capture (L-P): personal acting bodies - incomplete applications work list items

Checklist

Before you follow this guidance make sure

  • you follow the guidance in TCM0138020
  • you have the correct user roles to follow this guidance.
  • you바카라 사이트™re in the correct MU. Use TCM0322460 for the correct MU number.

Background

A tax credits customer may request a personal acting body if they find it difficult to manage their own affairs. This could arise where the customer

  • has learning difficulties and cannot understand or complete forms
  • has a physical disability that means that they can바카라 사이트™t easily manage money or complete forms. For example, where the customer is severely sight impaired or blind, has a severe arthritic condition or limb amputations
    or
  • is deceased.

For tax credits purposes the following personal acting bodies can be accepted

  • appointee
  • agent
  • intermediary/Representative
  • executor, if the customer is deceased
    and
  • court approved. This is a person who has been granted authority to act on behalf of another. The following are court appointments and override appointments made by the Board of HMRC or the Secretary of State
    • Lasting Power of Attorney. Prior to October 2007 these were known as Enduring Power of Attorney
    • Tutor. Appointed by a court in Scotland
    • Guardian. Appointed by a court in Scotland
    • Curator Bonis. Appointed by a court in Scotland
    • Controller. Appointed by the Office of Care and Protection in Northern Ireland
    • Court Appointed Deputies. Prior to October 2007 these were known as Receivers. They are appointed by the Court of Protection in England and Wales.

Note: Where a case has been finalised for a previous year바카라 사이트™s tax credits award and a correction or removal of the personal acting body is required, don바카라 사이트™t apply the changes to the previous year바카라 사이트™s award. Apply the change to the current year바카라 사이트™s award.
For example, the personal acting body needs to be removed from a tax credits claim. There are two versions 2010-2011 Finalised Award and 2011-2012 Award Issued. Apply the change to the 2011-2012 claim and remove the personal acting body details from this award.

The previous year바카라 사이트™s award shouldn바카라 사이트™t be corrected as this may jeopardise any Compliance activity that may be necessary.

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Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or contact the Data Guardian or Data Security team for advice.

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Step 1

If you바카라 사이트™re dealing with a new request, go to Step 2

If you바카라 사이트™re dealing with an expired BF requesting proof of a Power of Attorney, go to Step 8

If you바카라 사이트™re dealing with a TC228, go to Step 12

If you바카라 사이트™re dealing with a returned form 바카라 사이트˜BF56바카라 사이트™, form 바카라 사이트˜BF57바카라 사이트™, a Power of Attorney or a court approved document, go to Step 14

If you바카라 사이트™re dealing with an expired BF, go to Step 16

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Step 2

Check if the 바카라 사이트˜Appointee바카라 사이트™ field has been completed on the 바카라 사이트˜Incomplete Applications바카라 사이트™ work list

If the reason for the personal acting body being appointed is known and meets the criteria

  • accept the authority
  • go to Step 14

If the reason for the personal acting body being appointed isn바카라 사이트™t known, go to Step 3

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Step 3

Check 바카라 사이트˜Access to DWP Data바카라 사이트™ (ADD) system. For how to do this, use TCM1000014

If the personal acting body is shown as an appointee

  • accept the authority
  • go to Step 14

If the personal acting body isn바카라 사이트™t shown as an appointee, go to Step 4

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Step 4

Contact the personal acting body by phone. For how to do this use, TCM1000249

If a phone number of the personal acting body can be found, go to Step 5

If a phone number of the personal acting body can바카라 사이트™t be found

  • send 바카라 사이트˜TC228바카라 사이트™ to the proposed acting body
  • set a BF date for 14 calendar days.
  • go to Step 15

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Step 5

Ask the person to clarify what kind of personal acting body is required and why.

Note: At this point you mustn바카라 사이트™t disclose any additional information about the customer and their claim.

If the personal acting body is an agent or intermediary, go to Step 6

If the personal acting body is a Power of Attorney or is court approved, go to Step 7

If the personal acting body is an appointee, go to Step 9

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Step 6

Use function 바카라 사이트˜Capture Application바카라 사이트™

  • go to the 바카라 사이트˜Summary Information바카라 사이트™ screen
  • select the 바카라 사이트˜No바카라 사이트™ checkbox in the 바카라 사이트˜All Signatures Present바카라 사이트™ field
  • do not capture any appointee details on the appointee screen.

If appointee details have already been captured

If appointee details haven바카라 사이트™t already been captured

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Step 7

Ask the person to forward proof of their appointment to be a Power of Attorney or court approved status

  • set a BF date for 14 calendar days.
  • go to Step 15

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Step 8

If the personal acting body provides proof of the Power of Attorney or that they are court approved, go to Step 14

If the personal acting body doesn바카라 사이트™t provide proof of the Power of Attorney or that they are court approved, go back to Step 6

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Step 9

Ask the personal acting body if they have already been appointed by 바카라 사이트˜Department for Work and Pensions바카라 사이트™ (DWP) or 바카라 사이트˜Department for Communities바카라 사이트™ (DfC)

If they have been appointed

  • ask the person which 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™ Benefit Office authorised the appointment
    Note: Tell them you will contact the 바카라 사이트˜Benefit Office바카라 사이트™ to obtain a copy of the authorisation
  • go to Step 10

If they haven바카라 사이트™t been appointed, go to Step 11

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Step 10

Phone 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™ Benefit Office that authorised the appointee

If 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™ Benefit Office authorised the appointee

  • ask for a copy of the 바카라 사이트˜BF56바카라 사이트™ to be faxed to you
  • set a BF date for 2 calendar days.
  • go to Step 15

If 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™ Benefit Office didn바카라 사이트™t authorise the appointee, go to Step 11

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Step 11

Phone the personal acting body to check whether the tax credits customer is in receipt of a 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™ benefit

If the customer is in receipt of a 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™ benefit

  • check 바카라 사이트˜ADD바카라 사이트™ for the customer to confirm they are in receipt of benefit
    Note: Tell them they will need to make an appointment at their local 바카라 사이트˜DWP바카라 사이트™, 바카라 사이트˜DfC바카라 사이트™ or 바카라 사이트˜Jobcentre Plus바카라 사이트™ office to apply to be the customers바카라 사이트™ appointee. The 바카라 사이트˜Tax Credit Office바카라 사이트™ (TCO) will send an appointment referral to 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™.
  • send an appointment referral form 바카라 사이트˜TC912바카라 사이트™
    • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
    • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • set a BF date for 14 calendar days
  • go to Step 15

If the customer isn바카라 사이트™t in receipt of a 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™ benefit

  • advise the personal acting body that they could consider being an agent or intermediary
  • go back to Step 6

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Step 12

Check the 바카라 사이트˜TC228바카라 사이트™ is signed and meets the appointee criteria

If the 바카라 사이트˜TC228바카라 사이트™ is signed and the details meet the appointee criteria, go to Step 13

If the 바카라 사이트˜TC228바카라 사이트™ is signed but the details don바카라 사이트™t meet the appointee criteria

  • phone the personal acting body and explain why you consider the appointee criteria hasn바카라 사이트™t been met
    Note: Suggest to the person that being an agent or an intermediary may be more appropriate.
  • go back to Step 6

If the 바카라 사이트˜TC228바카라 사이트™ isn바카라 사이트™t signed

  • return it for signature
  • set a BF date for 14 calendar days.
  • go to Step 15

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Step 13

  • complete 바카라 사이트˜TC912바카라 사이트™
  • send the 바카라 사이트˜TC912바카라 사이트™ with the completed 바카라 사이트˜TC228바카라 사이트™
    • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
    • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • set a BF date for 14 calendar days
  • go to Step 15

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Step 14

Use function 바카라 사이트˜Capture Application바카라 사이트™

  • go to the 바카라 사이트˜Appointee바카라 사이트™ screen
  • enter the appointee details. For how to do this, use TCM1000172
  • go to Step 15

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Step 15

If the claim is pre-award

  • update the 바카라 사이트˜Application Notes바카라 사이트™ field of the Summary Information screen with the appropriate message - LI44, LI45, LI46, LI47, LI48, LI49, LI50 or LI51 from TCM0162060. For how to do this , use TCM1000001

If the claim is post-award

  • update the Household Notes with the appropriate message - LI44, LI45, LI46, LI47, LI48, LI49, LI50 or LI51 from TCM0162060. For how to do this, use TCM1000001
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152040 (pre-award) or TCM0152160 (post-award).
  • go to Step 17

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Step 16

If the form 바카라 사이트˜BF56바카라 사이트™ hasn바카라 사이트™t been received from 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™ office that authorised the appointee

  • phone 바카라 사이트˜DWP바카라 사이트™ or 바카라 사이트˜DfC바카라 사이트™ office and ask that they send you a copy of the form 바카라 사이트˜BF56바카라 사이트™
  • set a BF date for two calendar days
  • go to Step 14

If the Power of Attorney, court approved document or 바카라 사이트˜TC228바카라 사이트™ hasn바카라 사이트™t been received

  • phone the person wishing to be the personal acting body for the relevant documentation
  • set a BF date for 14 calendar days
  • go to Step 12

If you are unable to contact the personal acting body, go to Step 6

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Step 17

Make a copy of the BF56 or Power of Attorney and return any original documents obtained from the personal acting body to them

If a form 바카라 사이트˜BF56바카라 사이트™ has been provided

  • complete 바카라 사이트˜TC648바카라 사이트™
  • attach it to the form 바카라 사이트˜BF56바카라 사이트™
  • store the forms locally

If a Power of Attorney has been provided

  • store this locally in a locked cabinet
  • take no further action