Complaints procedure
How to raise a complaint or give general feedback about the service HMCTS provides.
Make a complaint
If you바카라 사이트檙e unhappy with our service
You might want to make a complaint. Our complaint process looks at how your case was handled by our staff. We바카라 사이트檙e not able to change the decision in your case or investigate how a judge or magistrate acted towards you.
To complain about our service:
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speak to a member of staff in our buildings and we바카라 사이트檒l record your feedback
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contact our courts or tribunals by email, phone or in writing
We aim to respond within 10 working days.
Review
If you바카라 사이트檙e not happy with the reply to your complaint, you can ask a senior manager at the office to carry out a review. You should explain why you바카라 사이트檙e not satisfied. The manager will aim to respond to you within 10 working days.
Appeal
If you바카라 사이트檙e not satisfied with the senior manager바카라 사이트檚 review of your complaint, you can appeal to the User Investigations Team. The manager who reviewed your complaint will give you their contact details. The User Investigations Team will take a fresh look at the way your complaint has been handled. They will aim to respond to you within 15 working days.
If you remain unsatisfied at the end of the HMCTS complaints process, you can also ask your member of Parliament to refer your case to the . However, if you바카라 사이트檙e a victim of crime as defined by the Code of Practice for Victims of Crime in England and Wales then you can escalate your complaint directly to the PHSO.
If you바카라 사이트檙e unhappy with how a judge or a magistrate has acted
Judges, magistrates and tribunal members do not work for HMCTS. We cannot investigate complaints about their behaviour or take any action.
If you바카라 사이트檙e unhappy with the way a judge, tribunal judge or member has behaved, you can complain through the聽.
If you바카라 사이트檙e unhappy with the way a magistrate behaved you can .
Neither body will accept complaints about a judge or magistrate바카라 사이트檚 decision or the way they바카라 사이트檝e managed a case.
If you바카라 사이트檙e unhappy with the result of your case
Judges, magistrates and tribunal members do not work for us. We cannot investigate complaints that challenge a decision they바카라 사이트檝e made.
If you바카라 사이트檙e unhappy with the result of your case, you can appeal the decision, for example if you think the decision was incorrect. You might want to seek legal advice if you decide to do this. You can find out how to appeal a decision with the judiciary on 바카라 사이트 or through your legal representative.
Give feedback
To tell us how we can improve:
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speak to a member of staff in our buildings and we바카라 사이트檒l record your feedback
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contact our courts or tribunals by email, phone or in writing
We바카라 사이트檒l not be able to write back to you, but we want to hear if we can improve.
Say thank you
To tell us we바카라 사이트檝e done something well:
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speak to a member of staff in our buildings and we바카라 사이트檒l record your feedback
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contact our courts or tribunals directly by email, phone or in writing
We바카라 사이트檒l not write back to you, but we want to know if we바카라 사이트檝e done something well. We can make sure it keeps happening and learn from your feedback.