Guidance

HM Land Registry portal: reset authorised user account

How Business e-services customers (business unit administrator role) can reset a user account through the portal.

Applies to England and Wales

Search user accounts

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Select 바카라 사이트˜Administrative Services바카라 사이트™, then 바카라 사이트˜Manage users바카라 사이트™.

  1. Enter a 바카라 사이트˜Surname바카라 사이트™ or 바카라 사이트˜User ID바카라 사이트™ (Username). If your business unit has more than one person with the same surname, enter their 바카라 사이트˜Forename바카라 사이트™ to narrow the search results.
  2. Select 바카라 사이트˜Search바카라 사이트™.
  3. Alternatively, select 바카라 사이트˜Show all user accounts바카라 사이트™ to see all accounts associated with your business unit.
Fins a user

Identify a user account

  1. If you selected 바카라 사이트˜Show all user accounts바카라 사이트™, identify the account you want to reset and select it.
  2. Select 바카라 사이트˜Reset account바카라 사이트™ from the drop down menu. Then select 바카라 사이트˜Next바카라 사이트™
Find a user

Reset a user account

  1. Check the account details shown to make sure it바카라 사이트™s the account you want to reset.
  2. If it바카라 사이트™s not the correct account, select 바카라 사이트˜Previous바카라 사이트™ and search again.
  3. If it is the correct account, select 바카라 사이트˜Reset account바카라 사이트™.
Reset

Password notification and delivery method

When an account is reset, a new password is required for the user. Please note, passwords are case sensitive.

  1. Choose how the new password is sent to the user: * Select 바카라 사이트˜Show me on screen바카라 사이트™ if you want to note the details and give to the new user. * Select 바카라 사이트˜Postal to user바카라 사이트™ if the user is not at the same location as you and email is not an option (or if the user name and password need to be sent by different methods for security purposes). * Select 바카라 사이트˜Email to user바카라 사이트™ to enable the user to copy and paste the password.
  2. Select 바카라 사이트˜Save바카라 사이트™.
Delivery method

Confirmation

  1. A message confirms that the user account has been successfully reset. Write down the temporary password. When you give the new password to the user they need to login, change the password and reset their shared secrets in the same way as when they first registered.
  2. Select 바카라 사이트˜Return to user바카라 사이트™ to go back to the user account details.
Confirmation

Account status

  1. The account status will show the account as 바카라 사이트˜Inactive바카라 사이트™. This will not change until the user logs in with the temporary password, selects a new password and resets their shared secrets.
  2. To exit, select the cross.
Account status

Logout

When you have completed your tasks, select 바카라 사이트˜Logout바카라 사이트™ at the top of the screen to exit the system securely.

Updates to this page

Published 19 October 2015

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