Transport support services for disabled people

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Planes

Tell your airline at least 48 hours before departure if you바카라 사이트檒l need help.

Airlines and airports have different facilities for disabled people. Find out from your airport or airline if they have the facilities you need, for example a toilet with disabled access.

Help at the airport

If you have a sensory, physical or learning disability which affects your mobility when using transport, at airports in the UK and EU you have the right to:

  • help at specific arrival points, such as at terminal entrances, at transport interchanges and in car parks
  • help to reach check-in
  • help with registration at check-in
  • help with moving through the airport if you need it, including to toilets
  • help to board the plane

You바카라 사이트檒l also have the right to help because of your age or a temporary illness or injury - for example if you바카라 사이트檝e broken your leg and it바카라 사이트檚 in a cast.

You can travel with up to 2 items of mobility equipment free of charge if you바카라 사이트檙e disabled. This will not count as part of your baggage allowance.

Help on the plane

If you have a sensory, physical or learning disability which affects your mobility on a flight, in the UK and EU you have the right to:

  • get information about your flight in a way you understand it
  • help to find a seat that is suited to your needs
  • help to move around the plane, including to toilets

Taking your wheelchair on the plane

You cannot take your own wheelchair into the passenger cabin of a plane - it will be stored in the hold. Speak to your airline to find out what help they바카라 사이트檒l provide when boarding.

Tell your airline, travel agent or tour operator as soon as possible if you바카라 사이트檙e taking on a battery-powered wheelchair or mobility aid.

Travelling with a companion

You must travel with a companion if you바카라 사이트檙e not self reliant, for example if you need help with feeding, breathing, using medication or using the toilet.

The airline you바카라 사이트檙e flying with will do their best to make sure you sit next to each other, so long as you tell them at least 48 hours before departure.

Travelling with an assistance dog

You have the right to travel with your assistance dog. You바카라 사이트檒l need to follow the rules on pet travel.

Report a problem

If you바카라 사이트檙e unhappy with the help you get, complain to the airport or airline directly.

If you cannot resolve the problem with them, you can complain to either:

  • an
  • the if the airline or airport does not have an agreement with an ADR
View a printable version of the whole guide

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