TCM1000634 - How to check which customer the overpayment relates to once debt has been transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection

If a customer has migrated to Universal Credit (UC) with an outstanding tax credit debt, the amount will be transferred to the Department for Work and Pensions (DWP) and collected through UC payments. ÌýDWP will write to the customer directly.

Note: for customers in Northern Ireland, any outstanding tax credit debt will be transferred to the Department for Communities (DfC) and collected through UC payments. DfC will write to these customers directly.

Step 1

On the 바카라 사이트˜Function Menu바카라 사이트™

  • select 바카라 사이트˜View Overpayment바카라 사이트™.Ìý You will be taken to the 바카라 사이트˜Key data entry바카라 사이트™ field
  • enter the customer바카라 사이트™s NINO
  • select the 바카라 사이트˜All바카라 사이트™ checkbox
  • select 바카라 사이트˜OK바카라 사이트™.

If you are taken to the 바카라 사이트˜View Overpayments바카라 사이트™ screen, go to Step 2.

If you are taken to the 바카라 사이트˜Select Individual바카라 사이트™ screen

  • select the relevant individual
  • select 바카라 사이트˜OK바카라 사이트™

If you are taken to the 바카라 사이트˜Select Award바카라 사이트™ screen

  • select the relevant award
  • select 바카라 사이트˜OK바카라 사이트™
    then
  • go toÌýStep 2.

Step 2

In the 바카라 사이트˜View Overpayment바카라 사이트™ screen

If either App1 or App2 has had any debt transferred to DWP/DfC for collection, the 바카라 사이트˜View Overpayment 바카라 사이트“ Signals바카라 사이트™ window will open and one or both of these signals will be checked.

  • select 바카라 사이트˜OK바카라 사이트™ - this will clear the signals window.

If the 바카라 사이트˜View Overpayment 바카라 사이트“ Signals바카라 사이트™ window does not open

  • check if the 바카라 사이트˜Suspended Pending Transfer to DWP바카라 사이트™ box is checked.Ìý This indicates recovery of the overpayment has been suspended and the overpayment is waiting to be transferred to DWP/DfC.

Note: If the signals show either applicant has had debt transferred to DWP/DfC, they may still have debt that has been suspended, pending transfer to DWP/DfC.

Ìý

Ìý