TCM1000124 - How to access SEES letters and forms

Step 1

Before creating a letter on SEES, take the following action:

  • select 바카라 사이트˜Worklist바카라 사이트™ on the toolbar
  • access Excel
  • from the 바카라 사이트˜SEES바카라 사이트™ drop-down menu, select 바카라 사이트˜Forms and Letters바카라 사이트™. A 바카라 사이트˜SEES Forms and Letters바카라 사이트™ box should appear
  • under 바카라 사이트˜Show checked form categories바카라 사이트™ select the 바카라 사이트˜Benefits and Credits바카라 사이트™ checkbox. A list of B&C sub-categories should appear on the left. Make sure that all the other category checkboxes are blank
    Note: selecting any of the sub-categories on the left will display the list of letters and forms relating to that category
  • ensure that the following checkboxes are also blank
    • 바카라 사이트˜Typing on behalf of someone else?바카라 사이트™
    • 바카라 사이트˜Close this window after form OK바카라 사이트™d?바카라 사이트™
    • 바카라 사이트˜Save last freetext letter issued/previewed
  • ensure that the following checkbox is completed
    • 바카라 사이트˜All forms and letters to print on both sides of paper바카라 사이트™
      Note: Letters to the customer can be printed on both sides of the paper if your printer has the facility to do this. The exceptions to this are Adjudicator letters, MP letters and briefs for parliamentary committees, the Ombudsman and the Assisted Ombudsman.
  • go to Step 2

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Step 2

The list of letters displayed may contain some that are not appropriate to your work. To create your own list of letters

  • select the 바카라 사이트˜Add Forms to Favourites바카라 사이트™ tab. When a prompt appears, select [OK]select the relevant claim
  • select the letters you require
  • select the [OK- Add forms] button. Your favourite letters should then appear. If you need to amend this list, highlight the appropriate letter and select the [Remove from Favourites] button. When a prompt appears, select [OK].
    Note: More Benefits and Credits letters will become available as they are transferred onto SEES. It is therefore important that you regularly check the full list of available letters by selecting the 바카라 사이트˜Show all forms바카라 사이트™ tab. You can then add them to your 바카라 사이트˜Favourites바카라 사이트™ as appropriate.
  • go to Step 3

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Step 3

When you need to use an alternative phone number instead of the Helpline number you will need to take the following action

Note: the following action will permanently change your settings until you change them again. If you only need an alternative number on an infrequent basis, then you will need to changes your settings back to the Helpline number after each instance

  • select 바카라 사이트˜Personal Setup바카라 사이트™
  • enter the required phone number in the 바카라 사이트˜Direct Dial바카라 사이트™ box. This may be your own direct number or a specific number for the team/area
  • select the 바카라 사이트˜Use direct dial at top of page바카라 사이트™ checkbox
  • if appropriate, select the 바카라 사이트˜Use Own Opening Hours바카라 사이트™ checkbox and enter the opening times relating to the alternative phone number
    Note: please use the following format for alternative opening hours - 9:00am to 5:00pm

To change your settings back to the Helpline number,

  • select 바카라 사이트˜Personal Setup바카라 사이트™ and uncheck the 바카라 사이트˜Use direct dial at top of page바카라 사이트™ checkbox. You don바카라 사이트™t need to delete the phone number from the 바카라 사이트˜Direct Dial바카라 사이트™ box