TCM0300060 - Specialist areas - Specialist Trace: NINO - Isle of Man

Checklist

Before you follow this guidance, make sure

  • you바카라 사이트™ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting 바카라 사이트˜R바카라 사이트™ on the B&C A-Z index, selecting 바카라 사이트˜Roles and Access Process바카라 사이트™, selecting 바카라 사이트˜Roles & Access Catalogue바카라 사이트™ from the Related links menu
  • you바카라 사이트™re in the correct MU. Use TCM0322460 for the correct MU number.

Background

This guidance is to deal with claims from customers who바카라 사이트™ve come to live in the United Kingdom (UK) from the Isle of Man.

If a customer lives and works in the Isle of Man there isn바카라 사이트™t entitlement to tax credits.

The format of an Isle of Man NINO consists of the letters 바카라 사이트˜MA바카라 사이트™ followed by six numbers and ends with the suffix A, B, C or D - for example, MA123456C.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Check Application Notes for any messages from the UK ComplexTeam (previously called European Economic Area (EEA) or International Team). For how to do this, use TCM1000021.

If there aren바카라 사이트™t any messages from the International Team, go to Step 2.

If there are any messages from the International Team

  • contact the International Team to determine if they need the case

then, if they don바카라 사이트™t need the case

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Step 2

Trace and match the customer. For how to do this, use TCM1000115.

If the customer is traced and matched, go to Step 9.

If the customer isn바카라 사이트™t traced and matched

  • complete form TC648 with the relevant details held on the tax credits computer
  • go to Step 3.

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Step 3

Check the Access to DWP Data (ADD) system to determine if the details held on ADD match those held on the tax credits computer. For how to do this, use TCM1000014.

If the details held on ADD match those held on the tax credits computer

  • phone the Isle of Man DHSS (This content has been withheld because of exemptions in the Freedom of Information Act 2000) and ask them to fax you the screen prints of the customer바카라 사이트™s details

Note: If the DHSS doesn바카라 사이트™t ask you for the customer바카라 사이트™s new address, tell them the new address.

If the details held on ADD don바카라 사이트™t match those held on the tax credits computer

  • make a note of any details that differ
  • contact the customer to confirm the details we hold. Follow the guidance in TCM0094080
  • phone the Isle of Man DHSS (This content has been withheld because of exemptions in the Freedom of Information Act 2000) and ask them to fax you the screen prints of the customer바카라 사이트™s details

Note: If the DHSS doesn바카라 사이트™t ask you for the customer바카라 사이트™s new address, tell them the new address.

If the customer바카라 사이트™s Isle of Man NINO doesn바카라 사이트™t show on ADD, go to Step 6.

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Step 4

If the personal details provided by the customer are the same as those on the screen prints, go to Step 5.

If the personal details provided by the customer aren바카라 사이트™t the same as those on the screen prints

  • phone the Isle of Man DHSS (This content has been withheld because of exemptions in the Freedom of Information Act 2000) to clarify the details
  • go to Step 5.

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Step 5

Compare the customer바카라 사이트™s details provided by the customer with the screen prints provided by the Isle of Man DHSS and the details held on ADD.

If the customer바카라 사이트™s Isle of Man NINO is shown on ADD but it isn바카라 사이트™t NIRS2 maintained, go to Step 8.

If the customer바카라 사이트™s Isle of Man NINO isn바카라 사이트™t shown on ADD, go to Step 6.

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Step 6

Complete a CIS2 template with the heading 바카라 사이트˜ADD action required바카라 사이트™

  • save it in the format 바카라 사이트˜CIS_2_DD-MM-YY_1바카라 사이트™

Note: If more than one CIS2 is required it should be saved and named in the format 바카라 사이트˜CIS_2_DD-MM-YY_2바카라 사이트™.

  • enter 바카라 사이트˜CIS_2 IOM바카라 사이트™ in the 바카라 사이트˜Subject바카라 사이트™ field
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • update Application Notes with the message IM09 from TCM0160040. For how to do this, use TCM1000028
  • transfer the case to the 바카라 사이트˜STU Complex BF바카라 사이트™ MU. Use TCM0322460 for the correct MU number. For how to do this, use TCM1000023
  • set a BF date of two working days in the future
  • go to Step 7.

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Step 7

When the BF date has expired, trace and match the customer. For how to do this, use TCM1000115.

If the customer바카라 사이트™s NINO can be traced and matched

If the customer바카라 사이트™s NINO can바카라 사이트™t be traced and matched, go to Step 8.

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Step 8

Complete and send a CIS2 template and a copy of the Isle of Man DHSS screen prints by email (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

  • set a BF date of four weeks in the future

then, when the BF date has expired

  • check every day to try to trace and match the customer. For how to do this, use TCM1000115.

If the customer can be traced and matched within the fifth week, go to Step 9.

If the customer can바카라 사이트™t be traced and matched within the fifth week

  • phone (This content has been withheld because of exemptions in the Freedom of Information Act 2000) for an update

then, when the customer is traced and matched

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Step 9

Transfer the case to the relevant MU. Use TCM0322460 for the correct MU number. For how to do this, use TCM1000023.