TCM0282140 - Specialist areas - Bank Liaison: Bank or building society accounts - invalid accounts (AG)

To deal with an invalid bank or building society account, consider steps 1 to 5.

Step 1

Confirm with the Operations team that all the details you need to phone the customer바카라 사이트™s bank or building society are available. These details are the

  • customer바카라 사이트™s full name
  • customer바카라 사이트™s NINO
  • details of the contact the Operations team has had with the customer
  • name and address of the bank or building society
  • customer바카라 사이트™s bank or building society account number and sort code number
  • name and phone extension of the member of staff on the Operations team
  • go to Step 2.

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Step 2

Confirm all the customer바카라 사이트™s account details held on the computer with one or both of the United Kingdom Clearing Directory and/or Bank Wizard Software.

  • If the account details held on the computer are correct, go to Step 3.
  • If the account details held on the computer aren바카라 사이트™t correct, phone the customer바카라 사이트™s bank or building society and confirm that the account details provided by the customer are correct. The bank or building society
    • will confirm that the account details provided by the customer aren바카라 사이트™t correct and provide you with amended bank or building society account details. Go to Step 4.
    • will confirm that the account details provided by the customer are correct. Go to Step 3.
    • will confirm that the account details provided by the customer are incorrect but aren바카라 사이트™t able to provide you with any amended bank or building society account details. Go to Step 5.
    • won바카라 사이트™t confirm whether the account details provided by the customer are correct because of the Data Protection Act and the General Data Protection Regulation.
    • go to Step 5.

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Step 3

Phone the relevant Operations team and tell them that the correct account details are held on the computer. Take no further action.

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Step 4

Phone the relevant Operations team and provide them with the correct account details. Take no further action.

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Step 5

Phone the relevant Operations team

  • tell them that the bank or building society won바카라 사이트™t disclose any information to you
  • tell them that they must tell the customer to contact the bank or building society themselves to confirm their account details.