TCM0196280 - NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Terminated only (AG)

To deal with an entry on NTC Listing for the Unprocessed S17 work list with the reason of 바카라 사이트˜Terminated, consider steps 1 to 10.

Step 1

Note: This guidance will ask you to select the 20XX-20XX year that isn바카라 사이트™t finalised. The year you need to select depends on when you바카라 사이트™re working Function NTC LISTING - for example, if you바카라 사이트™re working Function NTC LISTING after

  • 6 April 2007, you need to select year 2005-2006
  • 6 April 2008, you need to select year 2006-2007
  • 6 April 2009, you need to select year 2007-2008, and so on.

Use the Function Menu

  • select 바카라 사이트˜NTC Listing바카라 사이트™ from the Worklists drop down menu. You바카라 사이트™ll be taken to the NTC Listing screen
  • select 바카라 사이트˜Unprocessed S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
    Note: The message 바카라 사이트˜No Listing Entries for the Selection / Listing Type바카라 사이트™ will display if there aren바카라 사이트™t any entries for your chosen number.
  • go to Step 2.

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Step 2

Sort and filter the entries to identify the 바카라 사이트˜Terminated바카라 사이트™ (TERM) entries and also the priority cases. To do this

  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries so that only those with a reason of 바카라 사이트˜TERM바카라 사이트™ are shown
  • sort the entries by reason of the Priority Indicator
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen
  • make a clerical note of the work item you are going to action - for example, name, NINO, whether or not an 바카라 사이트˜Appeal바카라 사이트™ reason is shown and also check if an action date has expired
    then
  • use Function VIEW S17 DETAILS and go to the Current Position screen for the claim you바카라 사이트™re dealing with
    Note: The status of the renewal will be displayed in the Status field. Make a note if the status of the CY claim is 바카라 사이트˜Terminated바카라 사이트™.
  • go to Step 3.

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Step 3

If you noted that you

  • are dealing with an expired action date, use Function VIEW HOUSEHOLD NOTES to check for an entry that indicates we바카라 사이트™re waiting for the claim to finalise before continuing with the final NTC Listing action
    • If this reason is shown, go to Step 6.
    • If this reason is not shown, go to Step 4.
  • aren바카라 사이트™t dealing with an expired action date
    • follow the guidance in TCM0196040
      then
    • return to this guidance and go to Step 4.

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Step 4

Use Function VIEW HOUSEHOLD ACCOUNT to check if one or more of the subsequent years바카라 사이트™ awards has been finalised. To do this

  • enter the customer바카라 사이트™s NINO in the Key Entry Data screen
  • select the All checkbox
  • select [OK]. You바카라 사이트™ll be taken to the Select Award screen
  • select the appropriate award year that you바카라 사이트™re dealing with
  • select [OK]. You바카라 사이트™ll be taken to the View Award Period Summary screen
  • check the Award Status field. If the award status for any of the subsequent years is
    • finalised, follow the guidance in TCM0264220 at step 13.
    • unfinalised, go to Step 5.

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Step 5

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

  • select [Process]. You바카라 사이트™ll be taken to the Process screen
  • select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
  • select 바카라 사이트˜As Agreed바카라 사이트™ from the Finalise drop down menu
    • If [Finalise] isn바카라 사이트™t available, go to Step 6.
    • If [Finalise] is available
    • select [Finalise]
      Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
    • use Function NTC LISTING to set an action date of three days in the future on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
      바카라 사이트˜SI09 - Wait for claim to finalise before continuing with the final NTC Listings action바카라 사이트™
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 6

Use Function VIEW HOUSEHOLD ACCOUNT

  • go the View Award Period Summary screen
  • check the Award Status field to check if the 20XX-20XX award has been finalised. If the award status
    • is shown as 바카라 사이트˜Finalised바카라 사이트™, go to Step 7.
    • isn바카라 사이트™t shown as 바카라 사이트˜Finalised바카라 사이트™
    • ask your manager for a specific action date
    • use Function NTC LISTING to set the action date on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
      바카라 사이트˜SI10 - Claim has not finalised cannot continue with the NTC Listings action바카라 사이트™
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 7

Check the clerical note you made for the work item

  • If there was an 바카라 사이트˜Appeal바카라 사이트™ reason shown
    • complete and issue form TC853 (appeal letter)(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
      Note: This explains to the customer that their appeal rights on the original claim still stand.
      then
    • go to Step 8.
  • If there wasn바카라 사이트™t an 바카라 사이트˜Appeal바카라 사이트™ reason shown, go to Step 8.

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Step 8

Use Function MAINTAIN HOUSEHOLD NOTES

  • select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following, where appropriate
    바카라 사이트˜SI11 - Form TC853 issued바카라 사이트™
    바카라 사이트˜SI27 - 20XX/20XX Claim Finalised바카라 사이트™
    and
    any other action that you haven바카라 사이트™t already recorded
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    then
  • go to Step 9.

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Step 9

If you noted at Step 2 that the 20XX-20XX claim

  • is terminated
  • isn바카라 사이트™t terminated, go to Step 10.

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Step 10

Use Function NTC LISTING to identify the work item you바카라 사이트™ve just actioned. To do this

  • go to the NTC Listing screen
  • select 바카라 사이트˜Unprocessed S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries with the reason of 바카라 사이트˜Reference바카라 사이트™, entering the NINO you made a clerical note of in the From Value and To Value fields
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the work item you바카라 사이트™ve just actioned
  • select the work item
  • select [Delete]
  • when the message 바카라 사이트˜Listing entry will be permanently deleted바카라 사이트™ displays, select [OK]. The work item will be deleted from NTC Listing
    then
  • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
    바카라 사이트˜SI15 - Work item deleted from NTC Listing바카라 사이트™
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • close the document on DMS. For how to do this, use TCM1000037.