TCM0196240 - NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - PY-1 Incompatible (AG)

To deal with an entry on the NTC Listing for the 바카라 사이트˜Unprocessed S17바카라 사이트™ work list with a reason of 바카라 사이트˜PY-1 Incompatible바카라 사이트™, consider steps 1 to 20.

Step 1

Use the Function Menu

  • select 바카라 사이트˜NTC Listing바카라 사이트™ from the Worklists drop down menu. You will be taken to the NTC Listing screen
  • select 바카라 사이트˜Unprocessed S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the surname you require, from the Selection drop down menu - for example, select 14 for surnames beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
    Note: The message 바카라 사이트˜No Listing Entries for the Selection / Listing Type바카라 사이트™ will display if there aren바카라 사이트™t any entries for your chosen number.
    Note: This guidance will ask you to select the 20XX-20XX year that isn바카라 사이트™t finalised. The year you need to select depends on when you바카라 사이트™re working Function NTC LISTING - for example, if you바카라 사이트™re working Function NTC LISTING after
    • 6 April 2007, you need to select year 2005-2006
    • 6 April 2008, you need to select year 2006-2007
    • 6 April 2009, you need to select year 2007-2008, and so on.
  • go to Step 2.

Top of page

Step 2

Sort and filter the entries to identify the PY-1 Incompatible (PY-1 INCMPAT) entries and also the priority cases. To do this

  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries so that only those with a reason of 바카라 사이트˜PY-1 INCMPAT바카라 사이트™ are shown
  • sort the entries by reason of the Priority Indicator, so that the 바카라 사이트˜PY-1 INCMPAT바카라 사이트™ priority cases are identified and worked first
    Note: Follow the guidance in TCM0140020.
    then
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen, which will display the sorted and filtered work list entries.
  • make a clerical note of the work item you바카라 사이트™re going to action - for example, name, NINO, reason for the work item, whether or not an 바카라 사이트˜Appeal바카라 사이트™ reason is shown and also check if an action date has expired
  • go to Step 3.

Top of page

Step 3

If you noted that you

  • are dealing with an expired action date, use Function VIEW HOUSEHOLD NOTES to check for a note. If the note indicates that we바카라 사이트™re
    • waiting for the claim to renew before continuing with the finalise action, go to Step 15.
    • waiting for the claim to finalise before continuing with the final NTC Listing action, go to Step 16.
    • dealing with an expired action date for any other reason, go to Step 11.
  • aren바카라 사이트™t dealing with an expired action date
    • follow the guidance in TCM0196040
      then
    • return to this guidance and go to Step 4.

Top of page

Step 4

Note: If you are working Function NTC LISTING after

  • 6 April 2007, you will be working 2005-2006 as CY, making PY 2004-2005 and 2003-2004 PY-1
  • 6 April 2008, you will be working 2006-2007 as CY, making PY 2005-2006 and 2004-2005 PY-1
  • 6 April 2009, you will be working 2007-2008 as CY, making PY 2006-2007 and 2005-2006 PY-1, and so on.

In Function VIEW HOUSEHOLD NOTES, check whether the customer has already been contacted and has provided information about the actual PY income components.

  • If there is a note indicating that the customer has already confirmed that the actual income components for PY on the Annual Declaration are correct, make a note of this and then go to Step 8.
  • If there is a note indicating that the customer has already confirmed that the actual income components for PY on the Annual Declaration are incorrect and they바카라 사이트™ve provided the correct components, make a note of this and then go to Step 8.
  • If there isn바카라 사이트™t a note that helps you to establish the correct actual income components for PY
    • use Function VIEW S17 DETAILS
    • go to the Current Position screen for the 20XX-20XX claim that you바카라 사이트™re dealing with
    • select the relevant work item in the Declaration box
    • select [Details] (immediately beneath the Declaration box). You바카라 사이트™ll be taken to the Declaration Details screen
    • go to Step 5.

Top of page

Step 5

On the Declaration Details screen

  • select [PY-1 Details] to view the actual income details for PY-1. You바카라 사이트™ll be taken to the PY-1 Declaration Details screen
  • use the details presented to you on the screen to check which of the following have amounts shown and which customer they apply to and then note them on a form TC648
    • taxable Social Security benefits
    • earnings as an employee
    • earnings from self-employment
  • go to Step 6.

Note: If the family has ceased, you must only consider the information for the customer the PY-1 Incompatibility work item relates to. You can establish this in Function MAINTAIN WORKLIST from the name and NINO of the customer shown on the 바카라 사이트˜Unprocessed S17바카라 사이트™ work list entry.

Top of page

Step 6

Go back to the Current Position screen

  • select [View Application]
  • go to the Income screen
  • select 바카라 사이트˜PY-1바카라 사이트™ in the Income Years field. The income details for the PY-1 tax year will be displayed
  • check whether any of the following are completed or have amounts shown for each customer for the PY-1 tax year
    • taxable Social Security benefits
    • earnings as an employee
    • earnings from self-employment
  • make a note of the above on form TC648 for your own reference
    then
  • go to Step 7.

Top of page

Step 7

Using the information you have noted from both Function VIEW S17 DETAILS and Function VIEW APPLICATION, compare all the details and establish the reason for the PY-1 Incompatible

  • the reason for the incompatibility will be because one or more of the following estimated income components for the tax year PY-1 were captured on the original claim
    • taxable Social Security benefits
    • earnings as an employee
    • earnings from self-employment
      and
    • the customers haven바카라 사이트™t declared the same actual income components for PY-1 on the Annual Declaration
      then, when you바카라 사이트™ve decided which income components have resulted in the PY-1 Incompatibility failure
    • go to Step 8.

Top of page

Step 8

Use Function VIEW HOUSEHOLD ACCOUNT to check if one or more of the subsequent years바카라 사이트™ awards has been finalised. To do this

  • enter the customer바카라 사이트™s NINO in the Key Entry Data screen
  • select the All checkbox
  • select [OK]. You바카라 사이트™ll be taken to the Select Award screen
  • select the appropriate award year that you바카라 사이트™re dealing with
  • select [OK]. You바카라 사이트™ll be taken to the View Award Period Summary screen
  • check the Award Status field. Check and make a note if the award status for any of the subsequent years is
    • finalised
      • follow the guidance in TCM0264220 at step 10
      • take no further action in this guidance.
    • unfinalised
      • If you noted at Step 4 that the customer has already confirmed that the actual income components for PY-1 on the Annual Declaration are correct, go to Step 12.
      • If you noted at Step 4 that the customer has already confirmed that the actual income components for PY-1 on the Annual Declaration aren바카라 사이트™t correct and they바카라 사이트™ve provided the correct components, go to Step 13.
      • If any other circumstances apply, go to Step 9.

Top of page

Step 9

Phone the customer to obtain the correct information. Follow the guidance in TCM0094080.

Note: If there바카라 사이트™s an ongoing appeal and the customer asks about this whilst you바카라 사이트™re on the phone, tell them that the information for their renewal doesn바카라 사이트™t affect their appeal and that the original appeal still stands.

  • explain to the customer that the actual income declared on the Annual Declaration for the tax year PY-1 differs from the estimated income declared on the tax credits claim
    For example: on the claim form, the customer gave an estimate of income from self-employment for the tax year PY-1, but on the Annual Declaration they바카라 사이트™ve declared actual income from earnings as an employee.
    and
  • ask the customer to confirm which income components are correct.
    Note: If the customer informs you of a change of circumstances during the phone call, you must follow the guidance in TCM0042260 to determine if you can make the change.
    Note: If, after contacting the customer, you discover that there바카라 사이트™s undisclosed employment or additional sources of income, follow the guidance in TCM0080120 using number 바카라 사이트˜04바카라 사이트™ as the reason for the enquiry.
    • If the customer confirms that the information provided on the Annual Declaration is correct, go to Step 12.
    • If the customer confirms that the information provided on the Annual Declaration is incorrect and has provided the correct details, go to Step 13.
    • If you can바카라 사이트™t contact the customer by phone because there isn바카라 사이트™t a phone number, or you can바카라 사이트™t get a reply, go to Step 10.
    • If you바카라 사이트™re able to contact the customer by phone but all the information you require can바카라 사이트™t be provided because the customer doesn바카라 사이트™t have all the details
      • tell the customer to call the Tax Credits Helpline on 0845 300 3900 as soon as possible with the information, telling them if they바카라 사이트™re late providing the information, their award (if in payment) may be terminated
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to enter the following
        바카라 사이트˜SI05 - Missing details asked for - Clmt to call back with missing *income/benefits information바카라 사이트™ *delete as appropriate
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • use Function NTC Listing to set an action date of 14 days in the future on the work item
      • take no further action.

Top of page

Step 10

If you can바카라 사이트™t contact the customer by phone

  • complete and send formTC664 (option 3) to the customer requesting the information you need. Enter a reply date of 14 days in the future on the form
  • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to enter the following
    바카라 사이트˜SI20 - TC664 issued to customer바카라 사이트™
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • use Function NTC Listing to set an action date of 14 days in the future on the work item
  • take no further action.

Top of page

Step 11

In Function VIEW HOUSEHOLD NOTES, check if the missing information has been recorded. If the missing information

  • has been recorded, go to Step 12.
  • hasn바카라 사이트™t been recorded, use Function VIEW HOUSEHOLD NOTES to check if a reminder form has already been issued to the customer for the missing information
    • If a reminder form hasn바카라 사이트™t previously been issued
      • send a reminder form TC664R to the customer
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to enter the following
        바카라 사이트˜SI21 - Reminder form TC664R issued to customer바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • use Function NTC Listing to set an action date of 14 days in the future on the work item
      • take no further action.
    • If a reminder form has previously been issued, go to Step 15.

Top of page

Step 12

Use Function VIEW S17 DETAILS

  • go to the Current Position screen for the 20XX-20XX claim that isn바카라 사이트™t finalised
  • select [Details] (beneath the Declarations box). You바카라 사이트™ll be taken to the Declaration Details screen
  • make a note of the following information that has been provided for 20XX-20XX for customer 1 (and, where applicable, customer 2)
    • whether Pension Credit (PC), Income Support (IS), Jobseeker바카라 사이트™s Allowance (JSA) or Employment and Support Allowance (ESA) was in payment for the award period
    • any figures in the Income Totals box, including
      • taxable Social Security benefits
      • earnings as an employee
      • company car and fuel, vouchers and payments in kind
      • income from self-employment
      • other income
  • select [View PY-1 Details] (if available) and make a note of the same details for PY-1 that you바카라 사이트™ve just made for the PY claim
    Note: Make a note if the Current Year (CY) has been terminated. The reason for the termination will be displayed directly beneath the Status field.
    then
  • go to Step 13.

Top of page

Step 13

Use Function AMEND APPLICATION, choosing the Correction option

  • go to the Income screen for customer 1 and/or customer 2
  • enter the income, benefit and earnings figures that you바카라 사이트™ve noted from Function VIEW S17 DETAILS into the corresponding PY-1 and/or PY income fields, ensuring you select 바카라 사이트˜A바카라 사이트™ for each entry
    Note: If the customer has confirmed that the income details on the Annual Declaration were incorrect, enter the correct income details that the cusotmer has provided.
  • select [OK]. You바카라 사이트™ll be taken to the Amend Finish screen
  • enter the date the Annual Declaration details were received in the Received Date field
  • select the source of the change from the Source drop down menu - for example, telephone or paper
  • select 바카라 사이트˜Change of circumstances바카라 사이트™ from the Reason drop down menu
  • select [OK]. The computer will automatically accept the amendment
    • If the message 바카라 사이트˜S18 Refinalisation Rules - Potential inappropriate refinalisation for CCYY-CCYY. If you have the authority to re-finalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel바카라 사이트™ displays
      • the changes you are making will re-finalise the claim, follow the guidance in TCM0042260 before making any changes
        then, if you can make the change
      • select [OK] on the message
        then
      • go to Step 14.
    • If the message 바카라 사이트˜S18 Refinalisation Rules - Actual Income for CCYY-CCYY is required. This change will not be accepted바카라 사이트™ displays
      • you won바카라 사이트™t be able to make the change because the PY actual income is required, follow the guidance in TCM0042260 before making any changes
        then, if you can make the change
      • select [OK] on the message
        then
      • go to Step 14.
    • If the message 바카라 사이트˜S18 Refinalisation Rules - You do not have the authority to re-finalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team바카라 사이트™ displays
      • the changes you are making will re-finalise the claim
      • select [Cancel]. You will be taken to the Amend Application Details screen
      • select [Cancel]
      • when the message 바카라 사이트˜All changes to the application will be lost for this session, do you wish to proceed?바카라 사이트™ displays, select [Yes]
      • pass the case to a Level 2 User or your manager. For more information, use 바카라 사이트˜Level 1 and Level 2 users바카라 사이트™ on TCM0320260
      • take no further action.
    • If none of the messages display, go to Step 14.

Top of page

Step 14

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

  • select [Process]. You바카라 사이트™ll be taken to the Process screen
  • select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
    • If [Renew] isn바카라 사이트™t available, go to Step 14.
    • If [Renew] is available
      • select 바카라 사이트˜As Agreed바카라 사이트™ from the Renew drop down menu
      • select [Renew]
        Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
      • use Function NTC LISTING to set an action date of three days in the future on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI08 - Wait for claim to renew before continuing with the finalise action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

Top of page

Step 15

Use Function MANAGE FINALISATION, if you aren바카라 사이트™t already in this function

  • go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised
  • select [Process]. You바카라 사이트™ll be taken to the Process screen
  • select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
  • select 바카라 사이트˜As Agreed바카라 사이트™ from the Finalise drop down menu
    • If [Finalise] isn바카라 사이트™t available, go to Step 16.
    • If [Finalise] is available
      • select [Finalise]
        Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
      • use Function NTC LISTING to set an action date of three days in the future on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI09 - Wait for claim to finalise before continuing with the final NTC Listings action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

Top of page

Step 16

Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Award Period Summary screen to check if the 20XX-20XX award has been finalised

  • check the Award Status field. If the award status
    • is shown as 바카라 사이트˜Finalised바카라 사이트™, go to Step 17.
    • isn바카라 사이트™t shown as 바카라 사이트˜Finalised바카라 사이트™
      • ask your manager for a specific action date
      • use Function NTC LISTING to set the action date on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI10 - Claim has not finalised cannot continue with the NTC Listings action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

Top of page

Step 17

Check the clerical note you made for the work item

  • If there was an 바카라 사이트˜Appeal바카라 사이트™ reason shown
    • complete and issue form TC853 (appeal letter), selecting the TC853(GB) (Word 126KB) or TC853(NI) (Word 126KB) version as appropriate
      Note: This explains to the customer that their appeal rights on the original claim still stand.
      then
    • go to Step 18.
  • If there wasn바카라 사이트™t an 바카라 사이트˜Appeal바카라 사이트™ reason shown, go to Step 18.

Top of page

Step 18

Use Function MAINTAIN HOUSEHOLD NOTES

  • select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following, where appropriate
    바카라 사이트˜SI11 - Form TC853 issued바카라 사이트™
    바카라 사이트˜SI27 - 20XX/20XX Claim Finalised바카라 사이트™
    바카라 사이트˜SI28 - 20XX/20XX Claim Finalised and 20XX/20XX claim Renewed바카라 사이트™
    and
    any other action that you haven바카라 사이트™t already recorded
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    then
  • go to Step 19.

Top of page

Step 19

If you noted at Step 11 that the CY claim

  • is terminated
  • isn바카라 사이트™t terminated, go to Step 20.

Top of page

Step 20

Use Function NTC LISTING to identify the work item you have just actioned. To do this

  • go to the NTC Listing screen
  • select 바카라 사이트˜Unprocessed S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries with the reason of 바카라 사이트˜Reference바카라 사이트™, entering the NINO you made a clerical note of in the From Value and To Value fields
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the work item you바카라 사이트™ve just actioned
  • select the work item
  • select [Delete]
  • when the message 바카라 사이트˜Listing entry will be permanently deleted바카라 사이트™ displays, select [OK]. The work item will be deleted from NTC Listing
    then
  • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
    바카라 사이트˜SI15 - Work item deleted from NTC Listing바카라 사이트™
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • close the document on DMS. For how to do this, use TCM1000037.