TCM0194220 - NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Not Past 2SD (AG)

To deal with an entry on NTC Listing for the Unfinalised S17 work list with the reason of 바카라 사이트˜Not Past 2SD바카라 사이트™, consider steps 1 to 12.

Step 1

Use the Function Menu

  • select 바카라 사이트˜NTC Listing바카라 사이트™ from the Worklists drop down menu. You will be taken to the NTC Listing screen
  • select 바카라 사이트˜Unfinalised S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
    Note: The message 바카라 사이트˜No Listing Entries for the Selection / Listing Type바카라 사이트™ will display if there aren바카라 사이트™t any entries for your chosen number.
    Note: This guidance will ask you to select the 20XX-20XX year that isn바카라 사이트™t finalised. The year you need to select depends on when you바카라 사이트™re working Function NTC LISTING - for example, if you바카라 사이트™re working Function NTC LISTING after
    6 April 2007, you need to select year 2005-2006
    6 April 2008, you need to select year 2006-2007
    6 April 2009, you need to select year 2007-2008, and so on.
  • go to Step 2.

Step 2

Sort and filter the entries to identify the 바카라 사이트˜Not Past 2SD바카라 사이트™ (NOT PAST 2SD) entries and also the priority cases. To do this

  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • sort the entries by reason of the Priority Indicator, so that the 바카라 사이트˜NOT PAST 2SD바카라 사이트™ priority cases are identified and worked first
  • filter the entries so that only those with a reason of 바카라 사이트˜NOT PAST 2SD바카라 사이트™ are shown, selecting the Descending checkbox
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the sorted and filtered work list entries
  • make a clerical note of the work item you are going to action - for example, name, NINO, reason for the work item, whether or not an 바카라 사이트˜Appeal바카라 사이트™ reason is shown and also check if an action date has expired
    Note: If the reason doesn바카라 사이트™t display, select the work item and then select [Details]. The Listing Entry Details screen will display, which will show the reason for the work item.
  • go to Step 3.

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Step 3

If you noted in Step 2 that you

  • are dealing with an expired action date, use Function VIEW HOUSEHOLD NOTES to check for a note. If the note indicates that indicates we바카라 사이트™re waiting for the claim to
    • renew before continuing with the finalise action, go to Step 8.
    • finalise before continuing with the final NTC Listing action, go to Step 9.
  • aren바카라 사이트™t dealing with an expired action date
    • follow the guidance in TCM0194040
      then
    • return to this guidance and go to Step 4.

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Step 4

Use Function VIEW S17 DETAILS and go to the Notice Details screen to make a note of the date in the 2SD field

  • If the 2SD hasn바카라 사이트™t been reached
    • use Function NTC LISTING to set an action date one day after the 2SD
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
      바카라 사이트˜SI25 - When 2SD has been reached continue with the NTC Listing바카라 사이트™
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.
  • If the 2SD has been reached, go to Step 5.

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Step 5

Use Function AMEND APPLICATION, choosing the Correction option

  • go to the Income Details screen
  • wherever the income is completed in the relevant field with an estimated figure, select 바카라 사이트˜Actual바카라 사이트™ from the corresponding drop down menu
  • select [OK]. You바카라 사이트™ll be taken to the Amend Finish screen
  • enter today바카라 사이트™s date in the Received Date field
  • select 바카라 사이트˜Paper바카라 사이트™ from the Source drop down menu
  • select 바카라 사이트˜Change of Circumstances바카라 사이트™ from the Reason drop down menu
  • select [OK]. The computer will now automatically accept the correction and will apply the change from the effective date
    Note: The corrections you have made in this function won바카라 사이트™t be applied until you complete the Amend Finish screen and select [OK].
    Note: The Received Date field will always default to today바카라 사이트™s date.
    • If the message 바카라 사이트˜S18 Refinalisation Rules - Potential inappropriate refinalisation for CCYY-CCYY. If you have the authority to re-finalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel바카라 사이트™ displays
      • the changes you are making will re-finalise the claim, follow the guidance in TCM0042260 before making any changes
        then, if you can make the change
      • select [OK] on the message
      • go to Step 6.
    • If the message 바카라 사이트˜S18 Refinalisation Rules - Actual Income for CCYY-CCYY is required. This change will not be accepted바카라 사이트™ displays
      • you won바카라 사이트™t be able to make the change because the PY actual income is required, follow the guidance in TCM0042260 before making any changes
        then, if you can make the change
      • select [OK] on the message
      • go to Step 6.
    • If the message 바카라 사이트˜S18 Refinalisation Rules - You do not have the authority to re-finalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team바카라 사이트™ displays
      • the changes you바카라 사이트™re making will re-finalise the claim
      • select [Cancel]. You바카라 사이트™ll be taken to the Amend Application Details screen
      • select [Cancel]
      • when the message 바카라 사이트˜All changes to the application will be lost for this session, do you wish to proceed?바카라 사이트™ displays, select [Yes]
      • pass the case to a Level 2 User or your manager. For more information, use 바카라 사이트˜Level 1 and Level 2 users바카라 사이트™ on TCM0320260
      • take no further action.
    • If none of the messages display, go to Step 6.

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Step 6

Use Function VIEW S17 DETAILS and go to the Issue Details screen. In the Reasons for Issue field, establish if the reason for issue includes the term 바카라 사이트˜Reply Required바카라 사이트™ or 바카라 사이트˜Auto바카라 사이트™.

  • If the entry in the Reasons for Issue field includes the term 바카라 사이트˜Auto바카라 사이트™, go to Step 7.
  • If the entry in the Reasons for Issue field includes the term 바카라 사이트˜Reply Required바카라 사이트™, go to Step 8.

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Step 7

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

  • select [Process]. You바카라 사이트™ll be taken to the Process screen
  • select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
  • select 바카라 사이트˜As Agreed바카라 사이트™ from the Renew drop down menu
  • select [Renew]
    Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
    • If [Renew] isn바카라 사이트™t available, go to Step 8.
    • If [Renew] is available
      • use Function NTC LISTING to set an action date of three days in the future on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI08 - Wait for claim to renew before continuing with the finalise action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

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Step 8

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

  • select [Process]. You바카라 사이트™ll be taken to the Process screen
  • select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
  • select 바카라 사이트˜As Agreed바카라 사이트™ from the Finalise drop down menu
  • select [Finalise]
    Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
    • If [Finalise] isn바카라 사이트™t available, go to Step 9.
    • If [Finalise] is available
      • use Function NTC LISTING to set an action date of three days in the future on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI09 - Wait for claim to finalise before continuing with the final NTC Listings action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

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Step 9

Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Award Period Summary screen to check if the 20XX-20XX award has been finalised

  • check the Award Status field. If the award status
    • is shown as 바카라 사이트˜Finalised바카라 사이트™, go to Step 10.
    • isn바카라 사이트™t shown as 바카라 사이트˜Finalised바카라 사이트™
      • ask your manager for a specific action date
      • use Function NTC LISTING to set the action date on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI10 - Claim has not finalised cannot continue with the NTC Listings action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

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Step 10

Check the clerical note you made for the work item

  • If there was an 바카라 사이트˜Appeal바카라 사이트™ reason shown
    • complete and issue form TC853 (appeal letter) to the customer, selecting the TC853(GB) (Word 126KB) or TC853(NI) (Word 126KB) version as appropriate
      Note: This explains to the customer that their appeal rights on the original claim still stand.
      then
    • go to Step 11.
  • If there wasn바카라 사이트™t an 바카라 사이트˜Appeal바카라 사이트™ reason shown, go to Step 11.

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Step 11

Use Function MAINTAIN HOUSEHOLD NOTES

  • select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following, where appropriate
    바카라 사이트˜SI11 - Form TC853 issued바카라 사이트™
    바카라 사이트˜SI27 - 20XX/20XX Claim Finalised바카라 사이트™
    바카라 사이트˜SI28 - 20XX/20XX Claim Finalised and 20XX/20XX claim Renewed바카라 사이트™
    바카라 사이트˜SI29 - 20XX/20XX Claim Renewed and Finalised바카라 사이트™
    and
    any other action that you haven바카라 사이트™t already recorded
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    then
  • go to Step 12.

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Step 12

Use Function NTC LISTING to identify the work item you have just actioned. To do this

  • go to the NTC Listing screen
  • select 바카라 사이트˜Unfinalised S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries with the reason of 바카라 사이트˜Reference바카라 사이트™, entering the NINO you made a clerical note of in the From Value and To Value fields
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the work item you have just actioned
  • select the work item
  • select [Delete]
  • when the message 바카라 사이트˜Listing entry will be permanently deleted바카라 사이트™ displays, select [OK]. The work item will be deleted from NTC Listing
    then
  • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
    바카라 사이트˜SI15 - Work item deleted from NTC Listing바카라 사이트™
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • close the document on DMS. For how to do this, use TCM1000037.