TCM0194180 - NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Multi Entry (AG)

To deal with 바카라 사이트˜Multi Entry바카라 사이트™ work items on NTC Listing for the Unfinalised S17 work list, consider steps 1 to 12.

Step 1

Note: This guidance will ask you to select the 20XX-20XX year that isn바카라 사이트™t finalised. The year you need to select depends on when you바카라 사이트™re working Function NTC LISTING - for example, if you바카라 사이트™re working Function NTC LISTING after

6 April 2007, you need to select year 2005-2006

6 April 2008, you need to select year 2006-2007

6 April 2009, you need to select year 2007-2008, and so on.

Use the Function Menu

  • select 바카라 사이트˜NTC Listing바카라 사이트™ from the Worklists drop down menu. You바카라 사이트™ll be taken to the NTC Listing screen
  • select 바카라 사이트˜Unfinalised S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
    Note: The message 바카라 사이트˜No Listing Entries for the Selection / Listing Type바카라 사이트™ will display if there aren바카라 사이트™t any entries for your chosen number.
  • go to Step 2.

Step 2

Sort and filter the entries to identify the items with more than one reason for the failure and also the priority cases. To do this

  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
    Note: A multi-entry work item will have two or more failure reasons from the following
    Verification failures (VF) / Unprocessed change of circumstances (UN-COC)
    or
    Appeal (APP) / Verification failures (VF) / Unprocessed change of circumstances (UN-COC).
    Note: If the work item reason is a Verification Failure with or without an Appeal reason, follow the guidance in TCM0194260. If the work item reason is Unprocessed Change Of Circumstances with or without an Appeal reason, follow the guidance in TCM0194240.
  • sort the entries by reason of the Priority Indicator, so that the 바카라 사이트˜Multi Entry바카라 사이트™ priority cases are identified and worked first
  • filter the entries so that only the 바카라 사이트˜VF, UN COC바카라 사이트™ or 바카라 사이트˜APP, VF, UN COC바카라 사이트™ work items are shown
    Note: Follow the guidance in TCM0140020.
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the sorted and filtered work list entries
  • make a clerical note of the work item you are going to action - for example, name, NINO, reason for the work item, whether or not an 바카라 사이트˜Appeal바카라 사이트™ reason is shown and also check if an action date has expired
    Note: If the reason doesn바카라 사이트™t display, select the work item and then select [Details]. The Listing Entry Details screen will display, which will show the reason for the work item.
  • go to Step 3.

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Step 3

If you noted that you

  • are dealing with an expired action date, use Function VIEW HOUSEHOLD NOTES to check for a note. If the note indicates that we바카라 사이트™re
    • waiting for the claim to renew before continuing with the finalise action, go to Step 8.
    • waiting for the claim to finalise before continuing with the final NTC Listing action, go to Step 9.
    • dealing with an expired action date for any other reason, go to Step 5.
  • aren바카라 사이트™t dealing with an expired action date
    • follow the guidance in TCM0194040
      then
    • return to this guidance and go to Step 4.

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Step 4

Follow the appropriate guidance for each reason to establish the information you require to resolve each failure. If you need further information from the customer, you should collate all the information required and make all the enquiries at the same time. If the reason is

  • 바카라 사이트˜VF바카라 사이트™, follow the guidance in TCM0194260
  • 바카라 사이트˜UN COC바카라 사이트™, follow the guidance in TCM0194240
    then
  • when you바카라 사이트™ve all the required information that바카라 사이트™s needed to resolve the failures and the reason is
    • 바카라 사이트˜VF바카라 사이트™. Resolve the failure. Follow the guidance in TCM0194260
    • 바카라 사이트˜UN COC바카라 사이트™. Resolve the failure. Follow the guidance in TCM0194240
  • go to Step 6.

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Step 5

Use Function VIEW HOUSEHOLD NOTES to check if the missing information has been recorded. If the missing information

  • has been recorded, go to Step 6.
  • hasn바카라 사이트™t been recorded, in Function VIEW HOUSEHOLD NOTES check if a reminder form TC664R has already been issued to the customer for the missing information
    • If a reminder hasn바카라 사이트™t previously been issued
      • send a reminder form TC664R to the customer
      • use Function NTC LISTING to set an action date of a further 14 days in the future on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI21 - reminder form TC664R issued to customer바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.
    • If a reminder has previously been issued and you바카라 사이트™re dealing with
      • an 바카라 사이트˜Unprocessed Change Of Circumstances바카라 사이트™ reason, either with or without a 바카라 사이트˜Verification Failure바카라 사이트™ reason, follow the guidance in TCM0054060 and/or the relevant guidance in TCM0076000, TCM0078000 or TCM0080000 for the action to take when there has been no response to the enquiry and the reminder cycle has expired. Then go to Step 6.
      • A 바카라 사이트˜Verification Failure바카라 사이트™ reason only, follow the relevant guidance in TCM0076000, TCM0078000 or TCM0080000 for the action to take when there has been no response to the enquiry and the reminder cycle has been expired. Then go to Step 6.

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Step 6

Use Function VIEW S17 DETAILS and go to the Issue Details screen

  • establish what term is in the Reason for Issue field. If the reason in the field includes the term
    • 바카라 사이트˜Auto바카라 사이트™, go to Step 7.
    • 바카라 사이트˜Reply required바카라 사이트™, go to Step 8.

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Step 7

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

  • select [Process]. You바카라 사이트™ll be taken to the Process screen
  • select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
    • If [Renew] isn바카라 사이트™t available, go to Step 8.
    • If [Renew] is available
      • select 바카라 사이트˜As Agreed바카라 사이트™ from the Renew drop down menu
      • select [Renew]
        Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
      • use Function NTC LISTING to set an action date of three days in the future on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI08 - Wait for claim to renew before continuing with the finalise action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

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Step 8

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

  • select [Process]. You바카라 사이트™ll be taken to the Process screen
  • select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
    • If [Finalise] isn바카라 사이트™t available, go to Step 9.
    • If [Finalise] is available
      • select 바카라 사이트˜As Agreed바카라 사이트™ from the Finalise drop down menu
      • select [Finalise]
        Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
      • use Function NTC LISTING to set an action date of three days in the future on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI09 - Wait for claim to finalise before continuing with the final NTC Listings action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

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Step 9

Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Award Period Summary screen to check if the 20XX-20XX award has been finalised

  • check the Award Status field. If the award status
    • is shown as 바카라 사이트˜Finalised바카라 사이트™, go to Step 10.
    • isn바카라 사이트™t shown as 바카라 사이트˜Finalised바카라 사이트™
      • ask your manager for a specific action date
      • use Function NTC LISTING to set the action date on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI10 - Claim has not finalised cannot continue with the NTC Listings action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

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Step 10

Check the clerical note you made for the work item

  • If there was an 바카라 사이트˜Appeal바카라 사이트™ reason shown
    • complete and issue form TC853 (appeal letter), selecting the TC853(GB) (Word 126KB) or TC853(NI) (Word 126KB) version as appropriate
      Note: This explains to the customer that their appeal rights on the original claim still stand.
      then
    • go to Step 11.
  • If there wasn바카라 사이트™t an 바카라 사이트˜Appeal바카라 사이트™ reason shown, go to Step 11.

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Step 11

Use Function MAINTAIN HOUSEHOLD NOTES

  • select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following, where appropriate
    바카라 사이트˜SI11 - Form TC853 issued바카라 사이트™
    바카라 사이트˜SI27 - 20XX/20XX Claim Finalised바카라 사이트™
    바카라 사이트˜SI28 - 20XX/20XX Claim Finalised and 20XX/20XX claim Renewed바카라 사이트™
    and
    any other action that you haven바카라 사이트™t already recorded
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    then
  • go to Step 12.

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Step 12

Use Function NTC LISTING to identify the work item you have just actioned. To do this

  • go to the NTC Listing screen
  • select 바카라 사이트˜Unfinalised S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries with the reason of 바카라 사이트˜Reference바카라 사이트™, entering the NINO you made a clerical note of in the From Value and To Value fields
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the work item you바카라 사이트™ve just actioned
  • select the work item
  • select [Delete]
  • when the message 바카라 사이트˜Listing entry will be permanently deleted바카라 사이트™ displays, select [OK]. The work item will be deleted from NTC Listing
    then
  • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
    바카라 사이트˜SI15 - Work item deleted from NTC Listing바카라 사이트™
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • close the document on DMS. For how to do this, use TCM1000037.