Tax Credits Manual

TCM0194100 - NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Awaiting change of circumstances (AG)

To deal with an entry on NTC Listing for 바카라 사이트˜Unfinalised S17 - Awaiting change of circumstances바카라 사이트™, consider steps 1 to 23.

Step 1

Use the Function Menu

• select 바카라 사이트˜NTC Listing바카라 사이트™ from the Worklists drop down menu. You바카라 사이트™ll be taken to the NTC Listing screen
• select 바카라 사이트˜Unfinalised S17바카라 사이트™ from the Listing Type drop down menu
• select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
  Note: The message 바카라 사이트˜No Listing Entries for the Selection / Listing Type바카라 사이트™ will display if there aren바카라 사이트™t any entries for your chosen number.
• go to Step 2.

Step 2

Sort and filter the entries to identify the 바카라 사이트˜Awaiting Change of Circumstance바카라 사이트™ entries and also the priority cases. To do this

• select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
• sort the entries by reason of the Priority Indicator selecting the 바카라 사이트˜Descending바카라 사이트™ checkbox, so that the 바카라 사이트˜Awaiting Change of Circumstance바카라 사이트™ priority cases are identified and worked first
• filter the entries so that only those with reason of 바카라 사이트˜Awaiting COC바카라 사이트™ are shown
  Note: Follow the guidance in TCM0140020.
• select [OK]. You will be taken to the NTC Listing screen which will display the sorted and filtered work list entries
  • If the entry is 바카라 사이트˜Awaiting Change of Circumstances바카라 사이트™ and another reason, follow the NTC Listing guidance for the other reason - for example, if the other reason is 바카라 사이트˜Verification Failures바카라 사이트™, follow the guidance in TCM0194260 first
    then
  • return to this guidance prior to finalising the claim
• make a clerical note of the work item you are going to action - for example, name, NINO, reason, whether or not an 바카라 사이트˜Appeal바카라 사이트™ reason is shown and also check if an action date has expired
  Note: If the reason doesn바카라 사이트™t display, select the work item and then select [Details]. The Listing Entry Details screen will display, which will show the reason for the work item.
  Note: This guidance will ask you to select the 20XX-20XX year that isn바카라 사이트™t finalised. The year you need to select depends on when you바카라 사이트™re working Function NTC LISTING - for example, if you바카라 사이트™re working Function NTC LISTING after
  6 April 2015, you need to select year 2013-2014
  6 April 2016, you need to select year 2014-2015
  6 April 2017, you need to select year 2015-2016, and so on.
• go to Step 3.
  Note: Use Function VIEW S17 DETAILS and go to the Current Position screen for the claim that you바카라 사이트™re dealing with. The status of the renewal will be displayed in the Status field. Make a note if the status of the CY claim is 바카라 사이트˜Terminated바카라 사이트™.

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Step 3

If you noted in Step 2 that you

• are dealing with an expired action date, use Function VIEW HOUSEHOLD NOTES to check for a note. If the note indicates
  • that we바카라 사이트™re waiting for the claim to renew before continuing with the finalise action, go to Step 17.
  • that we바카라 사이트™re waiting for the claim to finalise before continuing with the final NTC Listing action, go to Step 18.
  • terminate before continuing with the final NTC Listing action, go to Step 16.
  • that we바카라 사이트™re dealing with an expired action date for any other reason, go to Step 10.
• are dealing with a reply to a written enquiry, go to Step 11.
• aren바카라 사이트™t dealing with an expired action date
  • follow the guidance in TCM0194040
    then
  • return to this guidance and go to Step 4.

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Step 4

Use Function VIEW HOUSEHOLD ACCOUNT to check if one or more of the subsequent year바카라 사이트™s awards has been finalised. To do this

• enter the customer바카라 사이트™s NINO in the Key Entry Data screen
• select the All checkbox
• select [OK]. You will be taken to the Select Award screen
• select the appropriate award year that you바카라 사이트™re dealing with
• select [OK]. You will be taken to the View Award Period Summary screen
• check the Award Status field. If the award status for any of the subsequent years is
  • finalised
    • make a note of this
    • go to Step 5.
  • unfinalised, go to Step 5.

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Step 5

Use Function VIEW LINKED WORK ITEMS to establish if the work item is also on the Unprocessed Change of Circumstances work list

• If it is on the Unprocessed Change of Circumstances work list
  • make a note of the MU number
  • go to Step 6.
• If it isn바카라 사이트™t on the Unprocessed Change of Circumstances work list and you noted at Step 4 that the award status for any of the subsequent years is
  • finalised, follow the guidance in TCM0264220 from step 14
  • unfinalised, go to Step 14.

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Step 6

Use Function MAINTAIN WORKLIST

• select the Unprocessed Change of Circumstances work list from the drop down menu for the Worklist Type field
• select the MU number you noted in Step 5 for the Unprocessed Change of Circumstances work item. The screen will be redisplayed with the entries currently on the work list for the MU
• sort and filter the work list by Reference and enter the NINO. The screen will redisplay with the required Unprocessed Change of Circumstances work item
• go to Step 7.

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Step 7

Note: If you바카라 사이트™re working Function NTC LISTING after

6 April 2015, you바카라 사이트™ll be working 2013-2014 as CY, making 2012-2013 PY and 2011-2012 PY-1

6 April 2016, you바카라 사이트™ll be working 2014-2015 as CY, making 2013-2014 PY and 2012-2013 PY-1

6 April 2017, you바카라 사이트™ll be working 2015-2016 as CY, making 2014-2015 PY and 2013-2014 PY-1, and so on.

Make a note of the details of the Unprocessed Change Of Circumstances work item in the Applies to field.

Note: For more information about the Unprocessed Change of Circumstances work item, follow the guidance in TCM0054060.

• If you have all of the information required to apply the change and you noted at Step 4 that the award status for any of the subsequent years is
  • finalised
    • Delete the Unprocessed Change of Circumstances work item from the Unprocessed Change Of Circumstances work list. Follow the guidance in TCM0140060
    • follow the guidance in TCM0264220 from step 14.
  • unfinalised and
    • the change is to previous year (PY), follow the guidance in TCM0042260
    • the change is to current year (CY) only, follow the relevant Change of circumstances guidance
      then
    • return to this guidance
    • delete the Unprocessed Change of Circumstances work item from the Unprocessed Change Of Circumstances work list. Follow the guidance in TCM0140060
    • if the Unprocessed Change of Circumstances work item isn바카라 사이트™t an income change, use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the action you바카라 사이트™ve taken
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • go to Step 14.
• If you don바카라 사이트™t have all of the information required to apply the change and you noted at Step 4 that the award status for any of the subsequent years is
  • finalised, follow the guidance in TCM0264220 from step 10.
  • unfinalised, go to Step 8.

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Step 8

Phone the customer to obtain the missing information. Follow the guidance in TCM0094080.

Note: If there바카라 사이트™s an ongoing appeal and the customer enquires about this whilst you바카라 사이트™re on the phone, tell them that the information required for their renewal doesn바카라 사이트™t affect their appeal and that the original appeal still stands.

• If you can바카라 사이트™t contact the customer by phone, go to Step 9.
• If the customer provides all the missing information, go to Step 12.
• If the customer doesn바카라 사이트™t provide all the missing information
  • tell the customer to contact the Tax Credits Helpline as soon as possible with the missing information
  • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
    바카라 사이트˜SI05 - Missing details asked for - Clmt to call back with missing *income/benefits바카라 사이트™ (*delete as appropriate)
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • use Function NTC LISTING to set an action date of 14 days in the future on the work item
  • take no further action.

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Step 9

Use Function VIEW AWARD and go to the Select Award screen

• select the version with the most recent issue date for the relevant year
  Note: If the customer has been in more than one family during the relevant year, compare the details shown in Function VIEW AWARD with the details held in Function VIEW S17 DETAILS.
• establish the award period for the correct family
• make a note of the dates the period covers from the Notice field
• complete form TC606, using the award start and end dates you have noted
  Note: When completing the form TC606, the first option that will appear is regarding the appointee. Omit this paragraph if appropriate.
• If the Household Ended signal
  • wasn바카라 사이트™t set, tick option 4 on form TC606
  • was set, tick option 5 on form TC606
• send form TC606 to the customer
• use Function NTC LISTING to set an action date of 14 days in the future on the work item
• use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the action you have taken
  Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
• take no further action.

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Step 10

Use Function VIEW HOUSEHOLD NOTES to check if the missing information has been recorded. If the missing information

• has been recorded, go to Step 12.
• hasn바카라 사이트™t been recorded, in Function VIEW HOUSEHOLD NOTES check if a reminder form TC606 has already been issued to the customer for the missing information
  • If a reminder hasn바카라 사이트™t previously been issued
    • send a reminder form TC606 to the customer
    • use Function NTC LISTING to set an action date for a further 14 days on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
      바카라 사이트˜SI23 - reminder form TC606 issued to customer바카라 사이트™
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.
  • If a reminder has previously been issued
    • follow the guidance in TCM0054060 for the action to take when there has been no response to the enquiry and the reminder cycle has expired
      then
    • go to Step 17.

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Step 11

Check that the written reply contains all the information required to process the change of circumstances, or that it states there바카라 사이트™s no change of circumstances to report. If the customer

• hasn바카라 사이트™t provided all the information required to process the change of circumstances, go back to Step 8.
• has provided all the information, go to Step 12.
• has stated that they haven바카라 사이트™t any change of circumstances to report or the change of circumstances provided by the customer has already been applied, go to Step 14.

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Step 12

Is there a change reported for the previous year (PY)?

• no, there isn바카라 사이트™t a change reported for PY, go to Step 13.
• yes, there is a change reported for PY
  • follow the guidance in TCM0042260 to determine if you can apply the change
    then
  • return to this guidance
    • If there is also a current year (CY) change, go to Step 13.
    • If there isn바카라 사이트™t also a CY change, go to Step 14.

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Step 13

To check if you can apply the CY change follow the relevant Changes guidance

then

• return to this guidance
• go to Step 14.

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Step 14

Use Function VIEW S17 DETAILS and go to the Declaration Details screen to note the information that has been provided for PY for customer 1 (and, where applicable, customer 2).

• whether Pension Credit (PC), Income Support (IS), Jobseeker바카라 사이트™s Allowance (JSA) or Employment and Support Allowance (ESA) was in payment for the award period
• any figures in the Income Totals box, including
  • Taxable Social Security Benefits
  • Earnings as an Employee
  • Company Car and Fuel, Vouchers and Payments in Kind
  • Income from Self Employment
  • Other Income
• select [View PY-1 Details] if it바카라 사이트™s available and make a note of the same details for PY-1 that you바카라 사이트™ve just made for PY
  then
• go to Step 15.

Note: The status of the renewal - for example, whether the Previous Year (PY) is finalised or not - will be displayed in the Status field. Make a note if the Current Year (CY) has been terminated. The reason for the termination will be displayed directly beneath the Status field.

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Step 15

Use Function AMEND APPLICATION, choosing the Correction option and go to the Income screen for customer 1 and/or customer 2

• enter the income, benefit and earnings figures that you have noted from Function VIEW S17 DETAILS into the corresponding CY and/or PY Income fields, ensuring you select 바카라 사이트˜A바카라 사이트™ for each entry
  Note: If the status of the income is 바카라 사이트˜S바카라 사이트™ the Amount field won바카라 사이트™t be enabled. Changing the status to 바카라 사이트˜A바카라 사이트™ will enable the Amount field.
• select [OK]. You바카라 사이트™ll be taken to the Amend Finish screen
• enter the date the notification of the change was received in the Received Date field
• select the source of the information from the Source drop down menu - for example, telephone
• select 바카라 사이트˜Change of Circumstances바카라 사이트™ from the Reason drop down menu
• select [OK]
  • If the message 바카라 사이트˜S18 Refinalisation Rules - Potential inappropriate refinalisation for CCYY-CCYY. If you have the authority to re-finalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel바카라 사이트™ displays
    • the changes you are making will re-finalise the claim, follow the guidance in TCM0042260 before making any changes
      then, if you can make the change
    • select [OK] on the message
      then
    • check the note you made at Step 13 to establish if there바카라 사이트™s entitlement to CY
      then - If there is entitlement to CY, go to Step 17. - If there isn바카라 사이트™t entitlement to CY, go to Step 18.
  • If the message 바카라 사이트˜S18 Refinalisation Rules - Actual Income for CCYY-CCYY is required. This change will not be accepted바카라 사이트™ displays
    • you won바카라 사이트™t be able to make the change because the PY actual income is required, follow the guidance in TCM0042260 before making any changes
      then, if you can make the change
    • select [OK] on the message
      then
    • check the note you made at Step 13 to establish if there바카라 사이트™s entitlement to CY
      then - If there is entitlement to CY, go to Step 17. - If there isn바카라 사이트™t entitlement to CY, go to Step 18.
  • If the message 바카라 사이트˜S18 Refinalisation Rules - You do not have the authority to re-finalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team바카라 사이트™ displays
    • the changes you are making will re-finalise the claim
    • select [Cancel]. You will be taken to the Amend Application Details screen
    • select [Cancel]
    • when the message 바카라 사이트˜All changes to the application will be lost for this session, do you wish to proceed?바카라 사이트™ displays, select [Yes]
    • pass the case to a Level 2 User or your manager. For more information, use 바카라 사이트˜Level 1 and Level 2 users바카라 사이트™ on TCM0320260
    • take no further action.
  • If none of the messages display, check the note you made at Step 13 to establish if there바카라 사이트™s entitlement to CY
    • If there is entitlement to CY, go to Step 17.
    • If there isn바카라 사이트™t entitlement to CY, go to Step 18.

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Step 16

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

• select [Process]. You바카라 사이트™ll be taken to the Process screen
• select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
• select 바카라 사이트˜No Reply바카라 사이트™ from the Terminate drop down menu
• select [Terminate]
  Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
• use Function NTC LISTING to set an action date of three days in the future on the work item
• use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
  바카라 사이트˜SI07 - Wait for claim to terminate before continuing with the finalise action바카라 사이트™
  Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
• take no further action.

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Step 17

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

• select [Process]. You바카라 사이트™ll be taken to the Process screen
• select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
• select 바카라 사이트˜As Agreed바카라 사이트™ from the Renew drop down menu
• select [Renew]
  Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
  • If the [Renew] button isn바카라 사이트™t available, go to Step 18.
  • If the [Renew] button is available
    • use Function NTC LISTING to set an action date of three days in the future on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
      바카라 사이트˜SI08 - Wait for claim to renew before continuing with the finalise action바카라 사이트™
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 18

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

• select [Process]. You바카라 사이트™ll be taken to the Process screen
• select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
• select 바카라 사이트˜As Agreed바카라 사이트™ from the Finalise drop down menu
• select [Finalise]
  Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
  • If the [Finalise] button isn바카라 사이트™t available, go to Step 19.
  • If the [Finalise] button is available
    • use Function NTC LISTING to set an action date of three days in the future on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
      바카라 사이트˜SI09 - Wait for claim to finalise before continuing with the final NTC Listings action바카라 사이트™
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 19

Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Award Period Summary screen to check if the 20XX-20XX award has been finalised

• check the Award Status field. If the award status
  • is shown as 바카라 사이트˜Finalised바카라 사이트™, go to Step 20.
  • isn바카라 사이트™t shown as 바카라 사이트˜Finalised바카라 사이트™
    • ask your manager for a specific action date
    • use Function NTC LISTING to set the action date on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
      바카라 사이트˜SI10 - Claim has not finalised cannot continue with the NTC Listings action바카라 사이트™
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 20

Check the clerical note that you made for the work item.

• If there was an 바카라 사이트˜Appeal바카라 사이트™ reason shown
  • complete and issue form TC853 (appeal letter) to the customer(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
    Note: This explains to the customer that their appeal rights on the original claim still stand.
    then
  • go to Step 21.
• If there wasn바카라 사이트™t an 바카라 사이트˜Appeal바카라 사이트™ reason shown, go to Step 21.

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Step 21

Use Function MAINTAIN HOUSEHOLD NOTES

• select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following, where applicable
  바카라 사이트˜SI11 - Form TC853 issued바카라 사이트™
  바카라 사이트˜SI27 - 20XX/20XX Claim Finalised바카라 사이트™
  바카라 사이트˜SI29 - 20XX/20XX Claim Renewed and Finalised바카라 사이트™
  바카라 사이트˜SI30 - 20XX/20XX Claim Finalised and 20XX/20XX claim Terminated바카라 사이트™
  and
  any other action you haven바카라 사이트™t already recorded
  Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  then
• go to Step 22.

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Step 22

If you noted at Step 2 that the CY claim

• is terminated
  • follow the guidance in TCM0262230
    then
  • return to this guidance and go to Step 23.
• isn바카라 사이트™t terminated, go to Step 23.

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Step 23

Use Function NTC LISTING to identify the work item you바카라 사이트™ve just actioned. To do this

• go to the NTC Listing screen
• select 바카라 사이트˜Unprocessed S17바카라 사이트™ from the Listing Type drop down menu
• select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
• select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
• filter the entries with the reason of 바카라 사이트˜Reference바카라 사이트™, entering the NINO you made a clerical note of in Step 2, in the From Value and To Value fields
• select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the work item you바카라 사이트™ve just actioned
• select the work item
• select [Delete]
• when the message 바카라 사이트˜Listing entry will be permanently deleted바카라 사이트™ displays, select [OK]. The work item will be deleted from NTC Listing
  then
• use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
  바카라 사이트˜SI15 - Work item deleted from NTC Listing바카라 사이트™
  Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
• close the document on DMS. For how to do this, use TCM1000037.