TCM0194040 - NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - initial action

Checklist

Before you follow this guidance make sure

  • you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting 바카라 사이트˜R바카라 사이트™ on the B&C A-Z index, selecting 바카라 사이트˜Roles and Access Process바카라 사이트™, selecting 바카라 사이트˜Roles & Access Catalogue바카라 사이트™ from the Related links menu.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Access the NTC Listing Unprocessed S17 work list. For how to do this, use TCM1000155.

If there is a work item on the NTC Listing Unprocessed S17 work list, go to Step 2.

If there isn바카라 사이트™t a work item on the NTC Listing Unprocessed S17 work list, go to Step 3.

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Step 2

Update Household Notes with the message SI04 from TCM0172040. For how to do this, use TCM1000001Ìý

then

  • delete the work item from the Unfinalised S17 work list. For how to do this, use TCM1000158Ìý
  • take no further action.

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Step 3

If you바카라 사이트™re following this guidance for the first time, go to Step 7.

If you바카라 사이트™re dealing with an expired action date because the 바카라 사이트˜Claim under Enquiry바카라 사이트™ or 바카라 사이트˜Inhibited바카라 사이트™ signal was shown, go to Step 4.

If you바카라 사이트™re dealing with an expired action date because the 바카라 사이트˜SCO Enquiry바카라 사이트™ signal was shown, go to Step 5.

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Step 4

Contact the designated Compliance Officer to check for progress. For how to do this, use TCM1000022.

If the Compliance Officer tells you that you can continue with your action

If the Compliance Officer tells you that you can바카라 사이트™t continue with your action

  • ask the Compliance Officer for a new specific action date
  • complete form TC648
  • set the 바카라 사이트˜Renewals Initial Action바카라 사이트™ date and the BF date on the TC648
  • store the TC648 and any correspondence in the allocated BF run
  • update Household Notes with the message SD56 from TCM0172020. For how to do this, use TCM1000001Ìý
  • take no further action.

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Step 5

Check Household Notes to obtain the contact details of the Criminal Investigations Officer (CIO). For how to do this, use TCM1000067.

If details of the CIO are held in Household Notes, go to Step 6.

If details of the CIO aren바카라 사이트™t held in Household NotesÌý

  • use TCM1000022 to obtain the contact details
  • go to Step 6.

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Step 6

Contact the CIO to establish if you can continue your action.

If the CIO officer tells you that you can continue your action

If the CIO officer tells you tells you that you can바카라 사이트™t to continue your action

  • ask the CIO officer for a new specific action date
  • complete form TC648
  • set the 바카라 사이트˜Renewals Initial Action바카라 사이트™ date and the BF date on the TC648
  • store the TC648 and any correspondence in the allocated BF run
  • update Household Notes with the message SD59 from TCM0172020. For how to do this, use TCM1000001Ìý
  • take no further action.

Note: Under no circumstances should you give the customer any details of the CIO.

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Step 7

Check and make a note of any signals that have been set. For how to do this, use TCM1000154.

If the 바카라 사이트˜Terminated Compliance signal is not shown, go to Step 8.

If the 바카라 사이트˜Terminated Compliance is shown

  • delete the work item from the Unfinalised S17 work list. For how to do this, use TCM1000158Ìý
  • update Household Notes with the message SD52 from TCM0172020. For how to do this, use TCM1000001Ìý

then

  • take no further action.

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Step 8

If the 바카라 사이트˜Claim Under Enquiry바카라 사이트™ signal is shown, go to Step 10.

If the 바카라 사이트˜Inhibited바카라 사이트™ signal is shown, go to Step 9.

If the 바카라 사이트˜Refer to SCO바카라 사이트™ signal is shown, go to Step 11.

If the 바카라 사이트˜Complex Case바카라 사이트™ signal is shown, go to Step 13.

If the 바카라 사이트˜Applicant 1 Deceased바카라 사이트™ or 바카라 사이트˜Applicant 2 Deceased바카라 사이트™ signal is shown, go to Step 14.

If the 바카라 사이트˜Under Appeal바카라 사이트™ signal is shown

  • make a note

then

If no signals are shown, go to Step 16.

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Step 9

Check the reason the Inhibit signal was set. For how to do this, use TCM1000173.

If there바카라 사이트™s a 바카라 사이트˜Compliance바카라 사이트™ entry in the 바카라 사이트˜Actioned by바카라 사이트™ field, go to Step 10.

If there바카라 사이트™s a 바카라 사이트˜SCO바카라 사이트™ entry in the 바카라 사이트˜Actioned by바카라 사이트™ field, go to Step 11.

If there바카라 사이트™s a 바카라 사이트˜TCO바카라 사이트™ entry in the 바카라 사이트˜Actioned by바카라 사이트™ field, go to Step 15.

If there aren바카라 사이트™t any entries in the 바카라 사이트˜Actioned by바카라 사이트™ field or there바카라 사이트™s an entry for any other reason, go to Step 15.

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Step 10

Contact the relevant Compliance Officer to establish if you can continue your action. For how to do this, use TCM1000022.

If the Compliance Officer tells you that you can continue your action

If the Compliance Officer tells you that you can바카라 사이트™t continue your action

  • ask the Compliance Officer for a new specific action date
  • complete form TC648
  • set the 바카라 사이트˜Renewals Initial Action바카라 사이트™ and the BF dates on the TC648
  • store the TC648 and any correspondence in the allocated BF run
  • update Household Notes with the message SD57 from TCM0172020. For how to do this, use TCM1000001Ìý
  • take no further action.

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Step 11

Check Household Notes to obtain the contact details of the Criminal Investigations Officer (CIO). For how to do this, use TCM1000067.

If details of the CIO are held in Household Notes, go to Step 12.

If details of the CIO aren바카라 사이트™t held in Household NotesÌý

  • use TCM1000022 to obtain the contact details
  • go to Step 12.

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Step 12

Contact the CIO to establish if you can continue your action.

If the CIO tells you that you can continue your action

If the CIO tells you tells you that you can바카라 사이트™t continue your action

  • ask the CIO officer for a new specific action date
  • complete form TC648
  • set the 바카라 사이트˜Renewals Initial Action바카라 사이트™ and the BF dates on the TC648
  • store the TC648 and any correspondence in the allocated BF run
  • update Household Notes with the message SD59 from TCM0172020. For how to do this, use TCM1000001Ìý
  • take no further action.

Note: Under no circumstances should you give the customer any details of the CIO.

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Step 13

Check if the case is a genuine Complex Case.

  • follow the guidance in TCM0284140 to establish if the case is a genuine Complex Case.

If the case isn바카라 사이트™t a genuine Complex Case, go to Step 15.

If the case is a genuine Complex Case

  • print out the customer details and complete a form TC648 marking the case as 바카라 사이트˜NTC Listings (stating the relevant year)바카라 사이트™
  • send any correspondence to the UK Complex Team (previously called European Economic Area (EEA) Team or International Team) (ThisÌýcontent has been withheld because of exemptions in the Freedom of Information Act 2000) Ìý
  • ask your manager for the specific action date for Complex Cases
  • use Function NTC LISTING to set the specific action date on the work item. For how to do this, use TCM1000008Ìý
  • update Household Notes with the message SD54 from TCM0172020. For how to do this, use TCM1000001Ìý
  • take no further action.

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Step 14

Print out the customer details and complete a form TC648 marking the case as 바카라 사이트˜NTC Listings (stating the relevant year)바카라 사이트™

then

  • send any correspondence to the Tax Credit Office Priority 1 Team (ThisÌýcontent has been withheld because of exemptions in the Freedom of Information Act 2000) Ìý
  • ask your manager for the specific action date for Tax Credit Office Priority 1 Cases
  • use Function NTC LISTING to set the specific action date on the work item. For how to do this, use TCM1000008Ìý
  • update Household Notes with the message SD55 from TCM0172020. For how to do this, use TCM1000001Ìý
  • take no further action.

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Step 15

Check if any other signals are shown. For how to do this, use TCM1000154.

If the 바카라 사이트˜Claim Under Enquiry바카라 사이트™ signal is shown, go to Step 10.

If the 바카라 사이트˜Inhibited바카라 사이트™ signal is shown, go to Step 9.

If the 바카라 사이트˜Refer to SCO바카라 사이트™ signal is shown, go to Step 11.

If the 바카라 사이트˜Complex Case바카라 사이트™ signal is shown, go to Step 13.

If the 바카라 사이트˜Applicant 1 Deceased바카라 사이트™ or 바카라 사이트˜Applicant 2 Deceased바카라 사이트™ signal is shown, go to Step 14.

If the 바카라 사이트˜Under Appeal바카라 사이트™ signal is shownÌý

If no signals are shown, go to Step 16.

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Step 16

In function 바카라 사이트˜View Household Account바카라 사이트™ check if any subsequent years award has been finalised. For how to do this, use TCM1000159.

If a subsequent year has been finalised, follow the guidance TCM0264220.

If a subsequent year has not been finalised, go to Step 17.

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Step 17

Check and make a note for any message stating 바카라 사이트˜20XX/20XX Award finalised off system바카라 사이트™ on information held. For how to do this, use TCM1000067Ìý

Note: The claim will still show as 바카라 사이트˜Unfinalised on system바카라 사이트™ on the computer.

Note: This message will be prefixed with a number of different four-digit codes - for example, SX01.

  • make a note of any other relevant renewals messages

then

  • return to the 바카라 사이트˜NTC Listings (Unfinalised S17)바카라 사이트™ guidance you were previously following.