TCM0136240 - Miscellaneous (E to O): List A - adding cases

If, when you바카라 사이트™re dealing with any work list entry, you notice that a customer hasn바카라 사이트™t provided bank account details, you must

  • check that no joint bank account details exist that can be used to pay the customer바카라 사이트™s entitlement to tax credits into.

A joint bank account is one where account details are provided for one customer and you바카라 사이트™re certain that it바카라 사이트™s a joint account for both customers based on the named account holders for that account number and sort code. For example

  • Names of account holders are Mr J Brown and Mrs L Brown
  • Account Number is 00000000
  • Sort code is 00-00-00
  • Customer 1 name is Mrs L Brown and customer 2 name is Mr J Brown.

You must enter the details of the customer on to List A and pay the customer바카라 사이트™s entitlement to tax credits by giro if

  • there aren바카라 사이트™t any details of a joint bank account available
    or
  • a customer has expressly asked us not to pay into their joint bank account, even on a temporary basis.

Step 1

Select the link to List A Part 1 on your desktop (the link is called 바카라 사이트˜NTC Bank Details바카라 사이트™). A 바카라 사이트˜box바카라 사이트™ will display on the screen allowing you to record the customer바카라 사이트™s details

  • If the claim has been made by two customers, go to Step 2.
  • If the claim has been made by only one customer, go to Step 3.

Step 2

Use Function VIEW APPLICATION to check if details of a joint bank account have been provided. To do this

  • select 바카라 사이트˜Application바카라 사이트™ from the toolbar menu
  • select 바카라 사이트˜View바카라 사이트™ from the options available. You will be taken to Function VIEW APPLICATION
  • in Function VIEW APPLICATION enter the customer바카라 사이트™s NINO in the Key Entry Data screen
  • select 바카라 사이트˜Navigation바카라 사이트™ on the toolbar menu
  • select 바카라 사이트˜Applicant Additional Information바카라 사이트™ from the options available
    • If neither customer has provided bank account details, select the second customer box on List A and an identical 바카라 사이트˜box바카라 사이트™ will be displayed for the partner. Go to Step 3.
    • If one of the customer has provided bank account details, but it isn바카라 사이트™t a joint account with the other customer, go to Step 3.
    • If one of the customers has provided bank account details and it바카라 사이트™s a joint account with the other customer, return to the instructions you were working from and use the joint bank account details for both customers.

Step 3

In Function VIEW APPLICATION obtain the details that you need to enter into each field on the boxes on the link to List A Part 1. After entering the details, select [Submit] in the 바카라 사이트˜box바카라 사이트™. The database will search for duplicates.

  • If duplicate records aren바카라 사이트™t found, the record will be saved, take no further action.
  • If duplicate records are found
    • the following message will display 바카라 사이트˜Details you have entered바카라 사이트™. There will be a summary of the information you have entered for customer 1 (and customer 2, if relevant)
    • and
    • the following message will display 바카라 사이트˜Duplicate records already held바카라 사이트™. You will have available to you all the records that the system has returned as being possible duplications of the record you have submitted. Go to Step 4.

Step 4

If this message appears

  • take a screen print
  • select [Cancel] in the 바카라 사이트˜box바카라 사이트™
  • complete form TC648 with an explanation of why the case needs to be added to List A
  • attach the screen print to form TC648
  • send the screen print and form TC648 to the Universal Banking Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .

Note: A nominated officer dealing with List A duplicate records will take the necessary action on the referral.