SAM70160 - Manage work: customer service: welsh language service
HMRC has adopted the principle that it will treat the English and Welsh languages on a basis of equality in the conduct of its business with the public.
HMRC will provide the best possible service to customers (including companies) who wish to conduct their business with the Department wholly or partly in Welsh. This applies to all HMRC offices dealing with a customer resident in Wales.
You should provide a choice of English or Welsh for the public at all points of contact with the Department in Wales.
You should not issue computer generated forms and notifications in English to taxpayers who require a Welsh language service. Welsh versions should be issued manually.
A Welsh Language signal may be set on the SA record to facilitate the service. Detailed advice is available, in this Manual, in the following business areas
- 바카라 사이트˜Records바카라 사이트™ - section 바카라 사이트˜Welsh Language바카라 사이트™
- 바카라 사이트˜Repayments바카라 사이트™ - sections 바카라 사이트˜ Issue Repayment바카라 사이트™ and 바카라 사이트˜Repayment Work Lists바카라 사이트™
- 바카라 사이트˜Returns바카라 사이트™ - section 바카라 사이트˜Return Work Lists바카라 사이트™
- 바카라 사이트˜Statements바카라 사이트™ - sections 바카라 사이트˜Statement Issue바카라 사이트™ and 바카라 사이트˜Statement Content and Layout바카라 사이트™
All correspondence received in Welsh, must be answered in Welsh, on Welsh bi-lingual headed notepaper by the Welsh Contact Centre (WCC). Contact the WCC using WAM Box 906 or forward correspondence on to them.