SAM70001 - Manage work: customer service: introduction
The principle of customer service is long established in HMRC. 바카라 사이트榊our Charter바카라 사이트� is available on the HMRC Internet site at .
바카라 사이트榊our Charter바카라 사이트� sets out what people, businesses and groups dealing with HMRC can expect from the department, as well as what it expects from them. These are set out in the customer바카라 사이트檚 nine 바카라 사이트榬ights바카라 사이트� and their three 바카라 사이트榦bligations바카라 사이트�.
바카라 사이트榊our Charter바카라 사이트� also provides pointers to further information, our customer바카라 사이트檚 rights, where they can get help and support, and the role of HMRC.
Customers unable to access the Internet can obtain a copy in the following formats: British Sign Language DVD, Braille, large print, audio cassette or CD by telephoning 020 7147 2365.