ECSH33005 - How to ask questions
You must consider how you ask questions throughout your compliance check whether that be in person, over the telephone or by written correspondence.
You should use a range of questions to obtain the information you need:
- Open questions will provide you with the most information and avoid yes or no answers. These usually use the TED acronym 바카라 사이트淭ell, Explain, Describe바카라 사이트�. For example, 바카라 사이트淐an you explain the software you use?바카라 사이트�
- Closed questions encourage yes or no answers and are effective to gather additional details or for clarifying a response. For example 바카라 사이트淒id you say you use a spreadsheet?바카라 사이트�
- Leading questions encourage a desired response, for example 바카라 사이트淗ow useful was the guidance on 바카라 사이트?바카라 사이트� rather than 바카라 사이트淒id you find the guidance useful?바카라 사이트�
- Probing questions are questions which build on what has been previously discussed
- Funnel questions ask for more and more detail, drilling down on a particular point
You should consider 5WH (who, what, when, where, why, how) to make sure you have gathered sufficient detail of key points.
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