CHG925 - Classifying the outcome of complaints: Withdrawn
In very limited circumstances, a customer may wish to withdraw their complaint. In those cases, you should record the complaint as 바카라 사이트淲ithdrawn by Customer바카라 사이트� in the 바카라 사이트楥omplaint Stage Upheld바카라 사이트� field on CHART with a clear note of why the customer withdrew their complaint. You should not provide the escalation route to the customer if the complaint has been withdrawn.
The customer may not specifically use the term withdraw, however, it should be clear that the customer no longer wishes the matter to be dealt with as a complaint. Their agreement must be either verbal or in writing and recorded in notes.