CHG610 - Standards of service for dealing with complaints: "Complain about HMRC"

Our " section on the 바카라 사이트 webpage tells our customers how to complain and what they can expect from us when they do.

The " webpage is intended to guide customers to the complaints and remedy process, or through it, once they have made that initial contact. You must respond to the customer바카라 사이트™s individual needs and can proactively signpost the " hyperlink on the internet when customers directly request it or:

  • if you cannot resolve a customer바카라 사이트™s concerns at first contact;
  • if you are replying to a Tier 1 complaint;
  • as a useful way of introducing basic information about remedy and financial redress.

It may not be appropriate to signpost the " hyperlink on 바카라 사이트 routinely to agents, large corporate bodies or customers with Customer Compliance Managers in place.