Sign in to your childcare provider account for Tax-Free Childcare
Sign in, manage and use your online account to receive payments from parents.
There바카라 사이트檚 a different way to sign in to Tax-Free childcare if you바카라 사이트檙e a parent.
You must sign up to Tax-Free Childcare before you can receive payments from parents using Tax-Free Childcare.
Sign in to your account
You바카라 사이트檒l need your 11-digit user ID and password. You can find the user ID on your sign up to Tax-Free Childcare registration letter.
If you did not receive a letter or have lost your user ID contact the Childcare Service helpline.
Online services may be slow during busy times. Check if there are any problems with this service.
Receiving payments from parents
Parents can find your details through their childcare account by searching for either your:
- name
- address
- postcode
- regulator reference
If your details are held by your regulator, you 바카라 사이트榣l need to let parents know they can search for you by using both your regulator reference and postcode.
Once the parent makes a payment to you from their childcare account for an amount:聽
- up to and including 拢2000, it should show in your bank account within 24 hours, depending on your bank聽
- 拢2001 or more, it may take 3 to 5 working days to show in your bank
Matching payments to a child
On your bank statement, each payment will include a unique child reference made up of:
- 4 letters 바카라 사이트� the first letter of the child바카라 사이트檚 name and the first 3 letters of the child바카라 사이트檚 surname
- 5 numbers, followed by 바카라 사이트楾FC바카라 사이트�
For example, 바카라 사이트楢JON12345TFC바카라 사이트�.
You바카라 사이트檒l need to ask the parent for this reference before they pay you.
Refunding payments
If you need to refund a payment back to a parent, you must pay the money:
- from the bank account that received the original payment
- back to the childcare account that the original payment came from
You바카라 사이트檒l need to ask the parent for their unique 13-digit childcare account number beginning with 바카라 사이트�1100바카라 사이트�. You must include their childcare account number when making a refund.
If you cannot get this information from the parent, contact the Childcare Service helpline.
How to make a refund聽
You바카라 사이트檒l need to refund the parent through your childcare business bank account using the:聽
- account name 바카라 사이트� Tax Free Childcare聽
- account number 바카라 사이트� 10027165聽
- sort code 바카라 사이트� 60 89 71聽
- reference 바카라 사이트� parents unique 13-digit childcare account number 聽
You must select 바카라 사이트榖usiness account바카라 사이트� during the refund process.
How long will a refund take聽
If you make a refund by:聽
- Bacs (Bankers Automated Clearing System) this will take up to 3 to 5 working days聽
- Faster Payment this will take up to 24 hours聽
You cannot give a refund to parents using CHAPS (Clearing House Automated Payment System) or by cheque.
Managing your account
Keeping your details up to date
You should keep your bank account details up to date in your childcare provider account, as this is where all payments from parents will be sent.
If you want to change your address, email address or main contact on your account, you must tell your regulator. Once the changes have been made, your childcare account will update automatically with the new details.
Nominating a delegate
You can ask someone else to manage your childcare provider account for you. This is known as nominating a delegate.
When you바카라 사이트檙e signed into your childcare provider account you can use the 바카라 사이트榙elegate바카라 사이트� option to add another person to manage your account for you.
Your nominated delegate must be someone who works with you or in your local office. They must have access to your childcare provider account.
To give this person access, you바카라 사이트檒l need their:
- name
- address
- email address
We will send them a delegate letter explaining their responsibilities.
Updates to this page
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Welsh translation added.
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Information on where to find your user ID has been added. We have updated information about receiving payments from parent, refunding a payments, and nominating a delegate.
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First published.