Guidance

My Charity Commission Account - guidance for charity contacts

How to set up and use your new 'Charity Commission Account' and manage other users바카라 사이트� access and permissions.

• From: The Charity Commission
• Published: 16 November 2023
• Last updated: 13 February 2025 바카라 사이트� See all updates

Applies to England and Wales

Request an account

Every user will need to set up their own 바카라 사이트楳y Charity Commission Account바카라 사이트� using an individual email address and password (we will send your access code to this email address each time you sign in).

You can . You will need to give us an email address that only you use. If you want to change your email address after you바카라 사이트檝e set up your account, you will need to amend this using the 바카라 사이트榬eplace or recover your email address바카라 사이트� link on the sign in page.

Set up your account

Look out for an email with your setup link for 바카라 사이트楳y Charity Commission Account바카라 사이트� (MCCA). While setting up your account, you will be asked to validate your date of birth and create your own password.

Validate your date of birth

We will ask you to confirm your date of birth so we can verify who you are.

If the date of birth you enter is not accepted, this might be because it was not registered correctly.

You will need to call us on 0300 066 9197 (our lines are open Monday to Friday, 9:00am to 5:00pm)聽so we can amend it for you.

Create a password

Please make sure your password has at least:

• 10 characters
• 1 number
• 1 uppercase letter

Enable my administrator permissions

Whether you are a primary, super or user administrator, you need to confirm that you are authorised by your trustees to have this access before using certain services.

You will be presented with steps to enable administrator permissions upon logging in to My Charity Commission Account:

1. Tick the box to confirm you have authority to be an administrator and click on 바카라 사이트榗ontinue바카라 사이트�
2. Tick the box to accept your responsibility as a data controller for your charity and click on 바카라 사이트榗ontinue바카라 사이트�
3. You will get a message saying we바카라 사이트檝e notified all your charity바카라 사이트檚 trustees that you바카라 사이트檝e enabled your administrator permissions

Access and permissions

As a charity contact, you will be able to:

• access all online services for your charity (or charities) where you are the registered contact
• view and edit trustee information, except when a trustee has blocked access to their personal information through their account
• view and edit personal information on third party user accounts linked to your charity (so long as they are not also linked to other charities)
• invite trustees to set up their accounts
• invite third-party users to set up their accounts and manage their access to different services
• grant additional administrative permissions聽to other appropriate users within your charity

Change contacts

If you are no longer the charity contact, you need to add the new contact to your charity in 바카라 사이트楿pdate Charity Details바카라 사이트� and update your role with your charity.

If you no longer work with the charity, you will keep your account but won바카라 사이트檛 be able to see the charity the next time you sign in. The charity and all your permissions to access services on its behalf will be removed from your account.

The new contact will become the primary administrator for your charity.

• if they don바카라 사이트檛 have an account, they can request a link
• if they already have an account, they will be given full access once they enable their administrator permissions

Invite trustees to set up an account

All individual trustees can have an account to access online services on behalf of their charity or charities. They will be granted full access to all services except they won바카라 사이트檛 be able to view or edit other trustees바카라 사이트� personal details.

If you have enabled your administrator permissions, you can invite your trustees to set up an account.

Steps to invite trustees

Existing trustees:

1. Sign in to MCCA
2. Go to your homepage for the charity
3. Scroll down and select 바카라 사이트楿ser Administration바카라 사이트�
4. Select 바카라 사이트楢dd trustees to the portal바카라 사이트�
5. You will see a list of your charity바카라 사이트檚 trustees 바카라 사이트� select all those you want to invite
6. Click on 바카라 사이트業nvite바카라 사이트�
7. You will get a message confirming that your trustees have been invited. The selected trustees will each get an email with a link to set up their accounts

Video -

Resending links to trustees聽

If a trustee hasn바카라 사이트檛 received their setup link or can바카라 사이트檛 find it, you can resend the link.聽聽

1. Sign in to MCCA聽
2. Go to your homepage for the charity聽
3. Scroll down and click on 바카라 사이트楿ser Administration바카라 사이트櫬�
4. Tick the 바카라 사이트榠nactive users바카라 사이트� box (under the 바카라 사이트榮earch users바카라 사이트� bar)聽
5. Click on the 바카라 사이트榮earch users바카라 사이트� magnifying glass (entering a name is optional)聽
6. You will see a list of all users who haven바카라 사이트檛 yet set up an account聽聽
7. Click on 바카라 사이트榬esend invitation바카라 사이트� next to the name of the person who needs a link

New trustees

When you add a new trustee through 바카라 사이트楿pdate charity details바카라 사이트�, or via the 바카라 사이트榓dd or remove a trustee or contact바카라 사이트� tile on your My Charity Commission Account homepage, they will automatically receive a link to set up an account. All trustees can have an account to access online services on behalf of their charity or charities.

Trustees of multiple charities

If your trustee works with multiple charities, but they can바카라 사이트檛 see your charity listed on their account, you might need to amend their personal details so they are identical to those recorded for the charities that are listed. This includes ensuring they are using the same email address for all their charities.

Corporate trustees

A corporate entity can바카라 사이트檛 have a Charity Commission Account, this includes corporate trustees. However, any individuals acting on behalf of a charity with a corporate trustee can have an account and access to online services as required.

Charity contacts can have full access as usual. Anyone else who needs access can be granted an account and access as a third-party user.

As there are no individual trustees, no one at the charity can be granted trustee access.

Grant access to third-party users

If you have enabled your administrator permissions, you can invite third-party users to set up an account and grant them access to different services on behalf of your charity. 聽

Steps to invite third-party users to set up an account

1. Sign in to MCCA
2. Go to your homepage for the charity
3. Scroll down and select 바카라 사이트楿ser Administration바카라 사이트�
4. Select 바카라 사이트楢dd a third-party user바카라 사이트�
5. Enter the user바카라 사이트檚 email address, then 바카라 사이트楽ave and continue바카라 사이트�
6. Add the user바카라 사이트檚 name then 바카라 사이트楽ave and continue바카라 사이트�
7. Select the services they will have access to and whether they have 바카라 사이트榲iew바카라 사이트� or 바카라 사이트榚dit바카라 사이트� permissions then 바카라 사이트楽ave and continue바카라 사이트�
8. You will then see a preview of what you have entered for this user, if it is correct, 바카라 사이트楥onfirm and send invitation바카라 사이트�
9. You will get a message confirming that the user has been added and sent an invitation

If this user already has an account, you need to follow the same steps. They won바카라 사이트檛 receive another invitation, but will be added to your charity.

If the email address you entered is already linked to an account that doesn바카라 사이트檛 belong to the person you are adding, you need a different email address. You will need to ask the user you are adding to provide an email address that only they use.

Grant third-party users access to additional services

If a third-party user needs access or a different level of access to an online service, you can grant this by following these steps.

Steps to granting access to online services

1. Sign in to MCCA
2. Go to your homepage for the charity
3. Scroll down and select 바카라 사이트榰ser administration바카라 사이트�
4. Select 바카라 사이트榲iew details바카라 사이트� next to the name of the person being granted this access
5. Under 바카라 사이트榰ser permissions바카라 사이트�, go to 바카라 사이트楢dditional permissions granted at this charity바카라 사이트� and select 바카라 사이트榗hange바카라 사이트�
6. This page allows you to amend their permissions or access to other services
7. Once you have updated permissions, select 바카라 사이트榮ave and continue바카라 사이트�
8. You will get a notification that user permissions have been updated and saved

Grant administrator permissions to other users

We recommend that some users within a charity are granted additional administrator permissions. These users can be trustees or聽third-parties.

This will enable the charity to continue to grant users access if the charity contact is absent or no longer involved with your charity.

The charity contact can nominate:

• one 바카라 사이트榮uper administrator바카라 사이트櫬�바카라 사이트� who will have the same access and permissions as the charity contact, except they can바카라 사이트檛 make another user a super administrator
• up to 5 바카라 사이트榰ser administrators바카라 사이트櫬�바카라 사이트� who can enable other trustees and third-party users to set up accounts, give third-party users access to different services and edit their details (provided that third-party user is only linked to your charity)

Consider who is most appropriate for your own charity, taking your charity바카라 사이트檚 GDPR policy into account, the roles of the individuals concerned and their knowledge and understanding of your charity.

If you are granted administrator permissions, when you next sign-in, you will be asked to confirm that you are authorised by your trustees to have this access.

Steps to grant administrator permissions

1. Sign in to MCCA
2. Go to your homepage for the charity
3. Scroll down and select 바카라 사이트榰ser administration바카라 사이트�
4. Select 바카라 사이트榲iew details바카라 사이트� next to the name of the person being granted this permission
5. Under 바카라 사이트榰ser permissions바카라 사이트�, go to 바카라 사이트楢dditional permissions granted at this charity바카라 사이트� and select 바카라 사이트榗hange바카라 사이트�
6. This page allows you to either grant super administrator privileges or 바카라 사이트榚dit바카라 사이트� permission to 바카라 사이트榤anage users바카라 사이트�
7. Once you have updated permissions, select 바카라 사이트榮ave and continue바카라 사이트�
8. You will get a notification that user permissions have been updated and saved

Common issues

Find help with common issues when signing into and using your account.

Published 16 November 2023

Last updated 13 February 2025 + show all updates

1. 13 February 2025

   Changes made to reflect improvements made to the online service.

2. 16 November 2023

   First published.