User needs

How to write and record a user need for 바카라 사이트.

What are user needs?

바카라 사이트˜User needs바카라 사이트™ are the needs that members of the public, businesses or customers have of government. These are the users of 바카라 사이트.

Every part of the 바카라 사이트 website design and architecture, and every piece of published content, should meet a valid user need.

People visit 바카라 사이트 to help them fulfil a certain task, like apply for a driving licence, or find out how to vote.

Writing good user needs means we can create content to help them do the things they need to.

Defining user needs

You should be able to prove that a user need exists. Find out how to gather the evidence you need.

How to write a user need

To create content or services for 바카라 사이트, you must start with the user need. It바카라 사이트™s a simple concept, but is sometimes a bit harder to put into practice.

All 바카라 사이트 user needs follow the same template.

As a바카라 사이트¦ [who is the user?]

I need to바카라 사이트¦ [what does the user want to do?]

So that바카라 사이트¦ [why does the user want to do this?]

They바카라 사이트™re written from the user바카라 사이트™s perspective and in language that a user would recognise and use themselves.

Good example

As a carer

I need to get financial help

So that I can carry on looking after the person I care for

This is a valid user need because it does not suggest a specific solution. You might need to produce a combination of features and content to make sure the user need is met.

Bad example

As a carer

I need to use a benefits calculator

So that I can find out if I can get Carer바카라 사이트™s Allowance

This is not a valid user need because it creates a 바카라 사이트˜need바카라 사이트™ to justify existing content, and suggests a specific solution that may or may not be right.

Assumptions we make when designing a piece of content or service can often be wrong. We need to find the best solution to meet each user need.

Acceptance criteria

Acceptance criteria can help define a user need. Write a list of what must be done for the need to be met.

For the above example this could be when the user:

  • understands what carer바카라 사이트™s allowance is
  • understands if they are eligible
  • can apply for carer바카라 사이트™s allowance
  • understands how much they are entitled to

Define the user

Do not begin the user need with 바카라 사이트˜as a user.바카라 사이트™ Most government policies and legislation are aimed at a clearly defined group. You should know who the user is, and define them in relationship to what they바카라 사이트™re trying to do.

A user does not have to be just one person. It can mean a broad group of people, if their relationship to the need is the same.

For example, someone applying for a child바카라 사이트™s passport could be a parent, or 바카라 사이트˜someone with parental responsibility.바카라 사이트™ This could be a grandparent, foster carer or legal guardian. You would not need to write a separate need for each one.

Other user groups can be more vague, but are still defined as more than just a 바카라 사이트˜user바카라 사이트™:

  • a business
  • a person who has reached state pension age
  • an exporter
  • a company
  • a teacher
  • someone who wants to work in the UK
  • someone who wants to settle in the UK
  • a vehicle owner

What the user wants to do

User needs and 바카라 사이트 content must be based on actions or tasks.

Active user needs are things like:

  • applying
  • appealing
  • paying for
  • submitting
  • sending a tax return
  • changing an address
  • claiming
  • requesting
  • challenging

Avoid using:

  • understand
  • know
  • be aware of
  • using (as in a tool or service)

You should only use 바카라 사이트˜understand,바카라 사이트™ or 바카라 사이트˜be aware of바카라 사이트™ if the user needs to know it to fulfil a certain task, like comply with the law.

Why would a user need to 바카라 사이트˜understand바카라 사이트™ something? If they do not need it to take action, it바카라 사이트™s not a valid user need. Complying with the law is still an action because it바카라 사이트™s something users need to do to achieve something, like remain in business or avoid penalties.

Good example

As a teacher

I want to understand Amazing Policy affecting my students

So that I fulfil my statutory obligations

Bad example

As a teacher

I need to understand Amazing Policy affecting my students

So that I am informed.

How to record a user need

Maslow: the user needs tool

You can record user needs in the Maslow tool (sign-on required - use the 바카라 사이트 support form to request access), along with information on:

  • when the need is met
  • why the need is in proposition for 바카라 사이트
  • supporting evidence

Maslow:

  • creates a record of the public바카라 사이트™s needs of 바카라 사이트
  • shows how 바카라 사이트 is meeting those needs
  • reports on how well those needs are being met
  • allows us to iterate and improve the way 바카라 사이트 meets those needs

All user needs from the original transition of agencies and arm바카라 사이트™s-length bodies to 바카라 사이트 in 2013 and 2014 are recorded in Maslow.