How to contact GDS
How to contact the 바카라 사이트 Digital Service (GDS) if you're a government publisher.
Members of the public should use the support form to contact GDS.
바카라 사이트 publishers should use the form to make requests, alert us to technical issues and ask us questions. This helps us manage and prioritise all requests. You바카라 사이트檒l need a to access the form.
If you have a , you will be able to access the form. This allows you to contact us to:
- change, delete or add content in areas of 바카라 사이트 published by GDS
- change tools or smart answers
- fix bugs in the publishing tools
- change the product design
- request a thing, like content advice, a short URL, a campaign page, a new group, a new Whitehall publisher account or a change to an existing account
Your request will reach us via an online customer request handling system called 바카라 사이트榋endesk바카라 사이트� 바카라 사이트� which is why you바카라 사이트檒l sometimes hear us refer to requests as 바카라 사이트榋endesk tickets바카라 사이트�.
If you바카라 사이트檝e submitted a request via the support form, please do not also post about it in Basecamp.
For more about what you can request and how to do this see Request a thing.
You should:
- only make one type of request per ticket (for example, do not put a request to fix a bug and a request for a short URL in the same ticket)
- write in plain English
- be precise
- say if there is a deadline
- explain why it바카라 사이트檚 important for your users
- include relevant documents, URLs or screenshots
- include any relevant evidence to support your request
If you want an update on the progress of your request or you want to provide extra information you should reply to the original email. Do not submit a new request.
For details of what to include for particular types of request, see Request a thing.
We accept and prioritise all requests according to:
- the strength of the user need
- the 바카라 사이트 proposition
- the latest product roadmap (for major product changes)
Response times
We aim to:
- reply to 80% of enquiries within 2 working days
- reply to 80% of public enquiries within 5 working days
- resolve 70% of enquiries for content or product teams within 5 working days
Our response targets apply during business hours (9am to 5pm) and working days (Monday to Friday, excluding bank holidays).
If you have not had a response to a ticket within one of the target times, then you should update your ticket with a request for information on progress. Please do not create a new ticket, as this tends just to confuse things.
Emergency response times are an exception to this.
We바카라 사이트檒l try to give you a definitive response in this time. If we cannot we바카라 사이트檒l let you know.
Closing tickets
We will close a ticket and mark it as 바카라 사이트榮olved바카라 사이트� when:
- it contains more than one type of request - we바카라 사이트檒l ask you to submit a separate ticket for each request
- we바카라 사이트檝e answered the query
- we바카라 사이트檝e agreed to make a change and it바카라 사이트檚 deployed to the live site
- we바카라 사이트檝e sent content for fact-checking - to avoid 2 lines of conversation about the same piece of content
- we바카라 사이트檝e asked you for more information and have not had an answer in 10 working days
- it바카라 사이트檚 not something we can commit to prioritise, for example it바카라 사이트檚 too big to fit within our roadmap, there바카라 사이트檚 not enough evidence, it does not support best publishing practice or may need user research
Urgent issues are things like bugs that affect the site바카라 사이트檚 usability or your ability to edit and publish content.
If you have an urgent issue you should:
- submit a request using the 바카라 사이트 Support form for either a or a
- write URGENT in the title of the request
- explain the impact on users if the issue is not resolved immediately
If we become aware of a problem affecting large numbers of 바카라 사이트 publishers, we will post regular updates on Basecamp.
You can only request emergency 바카라 사이트 support if the public or government is facing immediate and significant financial, legal or physical risk.
Emergency updates to avoid financial, legal or physical risk
These include:
- an inaccurate figure in a mainstream guide (for example, student loan rates)
- incorrect application dates for a government scheme
- misleading information about benefit eligibility
- removing a link to an online service which has had its security compromised
- linking to a service that people rely on for information about their immediate safety (for example, flood warnings)
They do not include:
- routine updates
- last minute publication of factual information on government schemes
- information about unscheduled service downtime
Emergency support for publishing requests
If you have an emergency relating to publishing to 바카라 사이트 use the (sign-on required) on the 바카라 사이트 Support form.
You should only use these emergency contact details when:
- you need to publish information at a certain time (for example, in line with an announcement), and the automated systems have failed
- sensitive pages have been published in error and need to be unpublished
- there바카라 사이트檚 a sudden major change to government organisation or structure, with immediate impact across 바카라 사이트
Do not use them to make regular requests like:
- short URLs
- non-urgent changes to content
- general issues with publishing functionality
If you바카라 사이트檙e unhappy with a decision, then you should first discuss the issue with your organisation바카라 사이트檚 SPOC for 바카라 사이트.
If your SPOC agrees that the 바카라 사이트 decision should be challenged, you should update your ticket with a formal request for it to be escalated. The first line of escalation is typically the 바카라 사이트 Product Manager.