Statistics on the use of language interpreters and translation services in courts and tribunals 바카라 사이트� quarterly bulletin to 30 September 2015
Statistics on the use of language services in courts and tribunals between 2013 and 30 September 2015.
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Details
This publication contains statistics on the use of language services in courts and tribunals. These services are supplied under a contract with Capita Translation and Interpreting (TI) and 바카라 사이트榦ff contract바카라 사이트� when a request can바카라 사이트檛 be supplied under the contract.
The Ministry of Justice is seeking feedback on this publication so that we can assess how well it meets our users바카라 사이트� needs and make improvements where possible. If you have not already done so, could you please complete our .
Key findings
- The total number of overall completed service requests for language interpreter and translation services in Q3 2015 was 38,600; this has been stable over the last six quarters.
- The overall 바카라 사이트榮uccess rate바카라 사이트� for completed service requests for language interpreter and translation services increased to 97% in Q3 2015, from 96% in Q2 2015, the highest since the contract commenced in 30 January 2012.
- The total number and rate of 바카라 사이트榩roven바카라 사이트� complaints, relating to completed service requests, have continued a downward trend. In Q3 2015 there were 430 complaints, a decrease from 580 compared with Q2 2015. This represented a complaint rate of 1%, the lowest since the contract commenced. Similar to Q2 2015, the majority of the complaints were made by tribunals.
- In Q3 2015, there were 270 completed 바카라 사이트榦ff contract바카라 사이트� service which continues an overall downward trend since Q2 2013. Completed 바카라 사이트榦ff contract바카라 사이트� service requests accounted for less than one percent of total completed service requests (completed service requests made under the contract and completed requests made directly by the courts) in Q3 2015.
The bulletin was produced and handled by the Ministry바카라 사이트檚 analytical professionals and production staff.
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