Official Statistics

Use of language interpreter and translation services in courts and tribunals statistics: 2013 to 30 June 2015

Statistics on the use of language services in courts and tribunals between 2013 and 30 June 2015.

• From: Ministry of Justice
• Published: 15 October 2015

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Details

This publication contains statistics on the use of language services in courts and tribunals. These services are supplied under a contract with Capita Translation and Interpreting (TI) and 바카라 사이트˜off contract바카라 사이트™ when a request can바카라 사이트™t be supplied under the contract.

The Ministry of Justice is seeking feedback on this publication so that we can assess how well it meets our users바카라 사이트™ needs and make improvements where possible. If you have not already done so, could you please complete our .

Key findings

• The total number of completed requests for language interpreter and translation services decreased by 3% in the latest quarter, from 39,900 in Q1 2015 to 38,600 in Q2 2015. The main driver for this change was the decrease in completed requests at criminal court and tribunals.
• The 바카라 사이트˜success rate바카라 사이트™ for completed requests for language interpreter and translation services increased to 96% in Q2 2015 from 95% in Q1 2015, the highest since the contract commenced on 30 January 2012.
• The total number and rate of 바카라 사이트˜proven바카라 사이트™ complaints, relating to completed service requests, have continued the downward trend. In Q2 2015, there were 580 complaints, with a complaint rate of less than 2%. The most common cause of complaint was 바카라 사이트˜no interpreter available바카라 사이트™.
• In Q2 2015, there were 380 completed 바카라 사이트˜off contract바카라 사이트™ service which continues an overall downward trend since Q2 2013. 바카라 사이트˜Off contrac바카라 사이트™바카라 사이트™ service requests accounted for 1% of total completed service requests in Q2 2015.

The bulletin was produced and handled by the Ministry바카라 사이트™s analytical professionals and production staff.

Pre-release access of up to 24 hours was granted to the following persons: Lord Chancellor and Secretary of State for Justice; Parliamentary Under-Secretary of State for Courts and Legal Aid; Minister of State for Civil Justice (Lords Minister); Minister of State for Policing, Crime, Criminal Justice and Victims; Permanent Secretary; Director General, Finance, Assurance and Commercial Group; Director of Analytical Services; Head of Contracted Services and Performance for HMCTS Operations Directorate; Senior Contract and Commercial Manager, Ministry of Justice Procurement; Policy official, Intermediaries, Disclosure and Interpreter Policy; Chief Statistician; Head of External Communications; Senior Press Officer 바카라 사이트“ Criminal Justice Desk; four Press Officers; two Special Advisor; and six Private Secretaries and Assistant Private Secretaries.

Published 15 October 2015