Research and analysis

The Large Business Customer Survey 2022

Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.

• From: HM Revenue & Customs
• Published: 17 July 2023

Documents

Executive Summary: Large Business Survey 2022

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Ref: HMRC research report 708

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Details

In 2022,바카라 사이트¯HMRC바카라 사이트¯commissioned IFF Research Ltd to conduct the annual Large Business Survey with large businesses overseen by the Large Business Directorate within바카라 사이트¯HMRC. The aims of the research were to evaluate whether바카라 사이트¯HMRC바카라 사이트™s processes are delivering the intended customer experience from a large business perspective and to maintain an in-depth knowledge of how the department바카라 사이트™s relationship with large businesses changes over time.

The research comprised of a telephone survey with a representative sample of 548 large businesses, and follow-up interviews with 30 of these businesses to examine particular issues in more depth.

The survey looked at:

• large businesses바카라 사이트™ experiences of dealing with바카라 사이트¯HMRC

• opinions regarding the administration of current tax policy

• influences on attitudes and decision-making in relation to tax

Published 17 July 2023