Research and analysis

Perceptions of Department for Work and Pensions

This report summarises findings on public perceptions of the Department for Work and Pensions (DWP).

• From: Department for Work and Pensions and 바카라 사이트 Social Research Profession
• Published: 30 April 2025

Documents

Perceptions of Department for Work and Pensions

Ref: ISBN 978-1-78659-844-8, RR 114

HTML

ODS, 2.12 MB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

MS Excel Spreadsheet, 2.03 MB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The research was undertaken in October 2024 to benchmark public perceptions of DWP brands, for instance, Jobcentre Plus and Universal Credit. The objectives of this research were to understand how DWP is perceived by the general population and how perceptions vary between the general population and DWP customers. The research also explored the factors that influence these perceptions. These findings, alongside wider insight, for example, from the DWP Customer Experience Survey, will help inform future policy and service delivery development.

Published 30 April 2025