Using the learning records service (LRS) for awarding organisations (AOs)

Q: 1. Who this guide is for

This user guide is for awarding organisations ( AOs ) that sign up to use the learning records service ( LRS ) portal . Awarding organisations are also known as awarding bodies.

Q: 2. What you can do with LRS

The learning records service ( LRS ) allows you to: validate unique learner numbers ( ULNs ) received from learning providers upload and manage achievements on a learner바카라 사이트檚 personal learning record ( PLR )

Question 1

1. Who this guide is for

Accepted Answer

This user guide is for awarding organisations (AOs) that sign up to use the learning records service (LRS) portal.

Awarding organisations are also known as awarding bodies.

Question 2

2. What you can do with LRS

Accepted Answer

The learning records service (LRS) allows you to:

validate unique learner numbers (ULNs) received from learning providers
upload and manage achievements on a learner바카라 사이트檚 personal learning record (PLR)

Question 3

3. Keeping learner data safe

Accepted Answer

As an LRS user your obligations are set out in the LRS user agreement, while the LRS requirements for data governance are found in the LRS AO agreement.

If you need to contact the service desk by email and are sending any learner data, you must:

encrypt and password protect the data
contact the LRS service desk by phone with the password details

Where users do not follow this process, we바카라 사이트檒l need to contact their organisation바카라 사이트檚 super user. Continued security concerns could lead to:

user and organisation permissions being disabled
escalation to your data protection officer (DPO) and senior management
reporting the organisation to the Information Commissioner바카라 사이트檚 Office (ICO)

3.1 Common security breaches

These include:

sharing account details or allowing someone else to use your account - each user must have their own user account, and you should remove accounts that are no longer needed
sending a learner바카라 사이트檚 ULN and any of the 5 demographics (바카라 사이트楪iven name바카라 사이트�, 바카라 사이트楩amily name바카라 사이트�, 바카라 사이트楧ate of birth바카라 사이트�, 바카라 사이트楪ender바카라 사이트� or 바카라 사이트楶ostcode바카라 사이트�) in an unencrypted email
sending more than one of the 5 demographics in an unencrypted email (바카라 사이트榞iven name바카라 사이트� and 바카라 사이트榝amily name바카라 사이트� are deemed one demographic in this instance)
sending an encrypted file containing learner data, where the password has been sent in the same email
sending your username and password in an email

3.2 Standard user responsibilities

You must not:

share your login details (username and password)
share your email address with another user
use the account for purposes other than those for which it was created
leave your workstation unlocked and unattended when accessing personal data or allow unauthorised people to see your screen
use, copy, send or share data, except where the Education and Skills Funding Agency gives you permission, or you바카라 사이트檙e otherwise permitted to do so by law
send any personal learner data by email unless it바카라 사이트檚 encrypted and password protected using a separate method for sending the password

Question 4

4. Logging in

Accepted Answer

4.1 Logging in for the first time

You바카라 사이트檒l receive an email to the unique email address you provided when your account was created. Follow the link in the email to log in for the first time.

If the link has expired, contact your super user to re-send the registration email. If you바카라 사이트檙e the only super user in your organisation, contact the service desk.

When you follow the link, you바카라 사이트檒l see the 바카라 사이트楥hange password바카라 사이트� screen. Enter your username and create a password that meets the requirements shown on screen.

You can then login to the portal.

4.2 Changing your email address

Once you바카라 사이트檝e logged in, from the 바카라 사이트楳y account바카라 사이트� page, you can change your email by selecting 바카라 사이트楨dit and verify email바카라 사이트�.

Enter your new email address in both the 바카라 사이트楨mail바카라 사이트� and 바카라 사이트楥onfirm email바카라 사이트� fields, then select 바카라 사이트楽ave changes바카라 사이트�.

The email address you use must be unique and accessible only by you. Generic email addresses, for example contact@yourorganisation.co.uk are not allowed.

You바카라 사이트檒l receive an email with a link to validate your email address. Once you follow the link to validate your email address, you바카라 사이트檒l be asked to accept the terms of the user agreement.

Once you바카라 사이트檝e done this, you바카라 사이트檒l be taken to the 바카라 사이트楲earner Management바카라 사이트� homepage.

If the link in your email has expired, you바카라 사이트檒l need to log in again and re-enter your email to receive a new link.

If another account holder has already used this email address, you바카라 사이트檒l see an error message. You바카라 사이트檒l need to log in again then enter a different email to receive a new link.

Question 5

5. Using the portal as a super user

Accepted Answer

5.1 Super user responsibilities

Super users are the first contact point for your user community to:

create user accounts 바카라 사이트� the service desk only creates accounts in specific circumstances, for example, where all super users have left the organisation
update a user바카라 사이트檚 personal details and permissions
resolve access problems, including suspending and reinstating user accounts
delete user accounts
monitor user activity to ensure the data held on the LRS is used appropriately

Super users are responsible for managing other LRS users in their organisation, including setting up additional super users. We strongly recommend having at least 3 super users but no more than 5.

5.2 Creating a new user or super user account

Before you create a new account

When you create other user accounts check:

who authorised the request 바카라 사이트� it바카라 사이트檚 your responsibility to ensure that applications follow your internal process for access to confidential learner records, which may involve criminal record checks 바카라 사이트� these are not carried out by LRS
what level of permission the user needs - we recommend you only give users access to the areas of LRS that they need
what details are recorded for each user 바카라 사이트� all user accounts require a given name, family name and unique email address, and we also recommend adding a phone number
whether users know their responsibilities when using the LRS 바카라 사이트� make sure each new user has read and understood the LRS user agreement as your organisation바카라 사이트檚 access to the portal may be suspended if users break the conditions
how users will be trained 바카라 사이트� for example, any users uploading batch files to the portal should know how to create and validate batch files, and how to process any exceptions returned

Creating an additional user

You바카라 사이트檒l first need to search for a user to check whether they already exist in the LRS.

Choose 바카라 사이트楿ser Management바카라 사이트� from the left-hand menu, then 바카라 사이트楩ind user바카라 사이트�.
Fill in the 바카라 사이트楪iven Name바카라 사이트� and 바카라 사이트楩amily Name바카라 사이트� fields and select a value from the 바카라 사이트楽tatus바카라 사이트� drop down, then select the 바카라 사이트楽earch바카라 사이트� button.
You바카라 사이트檒l see the results screen with the message 바카라 사이트楴o users match the selected criteria바카라 사이트�.
Select the 바카라 사이트楥reate user바카라 사이트� button.
When prompted, enter the new user바카라 사이트檚 given name, family name and a unique email address.
Select the tick box next to the 바카라 사이트楿ser Role바카라 사이트� you want to assign 바카라 사이트� see appendix A for a list of user role descriptions.
You바카라 사이트檒l need to enter some information into the 바카라 사이트榁erification Provided바카라 사이트� box 바카라 사이트� this could be a staff ID or a school email address.
Select 바카라 사이트楥reate User바카라 사이트� and the LRS automatically produces a user account name in the format 바카라 사이트榝irstname.surname바카라 사이트�.
The user will get an email that tells them their username, with instructions and a link to complete their registration and create a password.
If the link has expired, the user will need to contact their super user to resend the registration email. This is done by selecting the 바카라 사이트楻esend Welcome Email바카라 사이트� button on the 바카라 사이트榁iew user바카라 사이트� page.

User housekeeping

Audit your users annually to check who바카라 사이트檚 using the LRS and whether they hold the right level of access. You can find your organisation바카라 사이트檚 users on the portal.

Select 바카라 사이트楩ind User바카라 사이트� from the left-hand menu under 바카라 사이트楿ser Management바카라 사이트�.
Leave the 바카라 사이트楩ind organisation바카라 사이트� fields blank.
Select a status from 바카라 사이트楢ctive바카라 사이트�, 바카라 사이트業nactive바카라 사이트�, 바카라 사이트楧eleted바카라 사이트� or 바카라 사이트楽uspended바카라 사이트�.
Tick the 바카라 사이트楽elect all바카라 사이트� box from the 바카라 사이트楽elect role(s)바카라 사이트� list and then select 바카라 사이트楽earch바카라 사이트�.

You바카라 사이트檒l see a full list of users to review including allocated user roles. As a super user, you must decide how to administer your user community and set up all other users.

Super users and the service desk cannot reset passwords. Users must reset their own passwords using the 바카라 사이트業 have forgotten my password바카라 사이트� link on the login page.

Contract staff and third-party organisation accounts

Temporary staff must undergo the same checks that protect confidentiality. They should have access as users belonging to your organisation, so that all transactions conducted for your organisation are audited as belonging to your organisation.

If you바카라 사이트檙e an agency working for several different organisations, you바카라 사이트檒l need separate user accounts for each organisation you work for.

5.3 Updating or editing a user account

To update the details associated with a user account, follow the steps below.

Select the 바카라 사이트楩ind user바카라 사이트� link under 바카라 사이트楿ser Management바카라 사이트� from the left-hand menu.
Search by username (if you know it) or given and family name.
Check the status is set to 바카라 사이트楢ctive바카라 사이트�.
Use the 바카라 사이트楽earch바카라 사이트� button.
On the results screen select the 바카라 사이트榁iew user바카라 사이트� link next to the user you want to update.
On the next screen, you can select 바카라 사이트楨dit user바카라 사이트� button to update the user.

You can update:

title, given name and family name
telephone landline and mobile numbers
email address - by selecting the 바카라 사이트楨dit and verify email바카라 사이트� button, an email will be sent to the user to verify their email
verification provided 바카라 사이트� confirmation of your internal authorisation procedure
staff ID or Your reference 바카라 사이트� optional

You can also use this screen to update the roles allowed for your own super user account.

Never reassign user accounts. Instead, delete the account and create a new one for the new member of staff.

5.4 Deleting a user account

Remove a user account as soon as the user leaves your organisation or no longer needs LRS access. If an account is left active, that person could still access the portal and potentially misuse it.

Select the 바카라 사이트楩ind user바카라 사이트� link under 바카라 사이트楿ser Management바카라 사이트� from the left-hand menu.
Search by username (if you know it) or given and family name.
Check the status is set to 바카라 사이트楢ctive바카라 사이트�.
Use the 바카라 사이트楽earch바카라 사이트� button.
Select the 바카라 사이트榁iew User바카라 사이트� link next to the user you need to delete.
Select 바카라 사이트楧elete User바카라 사이트�.
Select 바카라 사이트楥onfirm delete바카라 사이트�.

5.5 Dealing with user access problems

Resetting passwords

If a user forgets their password they can follow the 바카라 사이트業 have forgotten my password바카라 사이트� link on the login page to reactivate their account and reset their password.

Re-activating a locked or suspended user account

If a user makes more than 5 consecutive unsuccessful attempts to log in, we바카라 사이트檒l send an email to their verified email to tell them their account is locked. They can use the reset process to login.

If an account is suspended, the super user is responsible for reactivating the user바카라 사이트檚 account, verifying the user바카라 사이트檚 identify first if necessary.

Select the 바카라 사이트楿ser Management바카라 사이트� tab.
Search by username (if you know it) or given and family name.
Check the status is set to 바카라 사이트楽uspended바카라 사이트�.
Change the status to 바카라 사이트楢ctive바카라 사이트� to reinstate the account.

If you lose access to your only super user account

If your only super user account is suspended, you should reset your password using the link on the login page. If you바카라 사이트檙e still unable to access LRS, contact the service desk.

If you do not receive verification emails

Make sure you can accept emails from do-not-reply@education.gov.uk.

If you바카라 사이트檙e still not receiving verification emails, check with your IT support.

Question 6

6. Verifying unique learner numbers (ULNs)

Accepted Answer

Learner verification allows you to verify you바카라 사이트檙e uploading achievement results to the correct records. The system cross checks the information you바카라 사이트檝e supplied against what is held by LRS.

This ensures that the ULN belongs to the correct learner, and that you바카라 사이트檙e uploading data to the correct personal learning record (PLR).

You should verify ULNs before uploading achievement results to the PLR. If LRS and AO records do not match, an exception is returned.

You can complete learner verification by:

manually verifying ULNs through the LRS portal 바카라 사이트� if you have a group of up to 50 learners, this is the quickest way to verify them
using the batch process to prepare and submit batch files containing multiple learner details 바카라 사이트� this method is for more than 50 learners and you바카라 사이트檒l be able to download the output file back into your system
using web services to link your management information system (MIS) to the learner register, automatically updating the LRS 바카라 사이트� the MIS may assist in the resolution of exceptions

Using web services is the preferred method, but it relies on your own MIS supplier providing the interface with the LRS.

6.1 Verifying ULNs using the portal (manual)

Users with the appropriate permissions can manually verify a single learner.

Select 바카라 사이트榁erify Single Learner바카라 사이트� from the left-hand menu under 바카라 사이트楲earner Verification바카라 사이트�.
Enter the learner바카라 사이트檚 personal details 바카라 사이트� as a minimum you must complete the ULN, Given Name and Family Name fields. It바카라 사이트檚 recommended you also include date of birth and gender.
Select 바카라 사이트榁erify바카라 사이트�.

The system will give a return code. You can check the list of return codes (appendix C) to understand what each one means.

6.2 Verifying ULNs using batch files

Batch files are comma-separated values (CSV) or XML format files which you can upload to the LRS portal to quickly validate multiple ULNs in bulk.

You can use the batch file toolkit for AOs to help you do this.

6.3 Verifying ULNs using web services

Your organisation can develop its own system or use a solution from a third party developer to link your own management information system (MIS) with the LRS.

You can get more information about how to register as a developer.

You can download the web service certificate from the portal by selecting the 바카라 사이트楥ertificate management바카라 사이트� link from the left-hand menu. When you download it, you바카라 사이트檒l get an email to your verified email address with the password for the certificate.

Question 7

7. Creating and managing achievements

Accepted Answer

As an AO, you can use the LRS to:

create new achievement records
update or withdraw existing achievement records
reinstate withdrawn achievement records

You can manage achievements by:

manually managing achievements through the LRS portal 바카라 사이트� if you have a group of up to 50 learners, this is the quickest way to manage their achievements
using the batch process to prepare and submit batch files containing multiple learner details 바카라 사이트� this method is for more than 50 learners and you바카라 사이트檒l be able to download the output file back into your system
using web services to link your management information system (MIS) to the learner register, automatically updating the LRS

7.1 Before you create or manage achievements

When dealing with achievement records, you should:

only create and maintain achievements for units or qualifications owned or shared by your organisation 바카라 사이트� LRS validates this with regulators such as Ofqual
ensure you enter the unique reference for an achievement carefully - this will be a combination of the learner바카라 사이트檚 ULN, the date of the award and the unit/qualification reference code
withdraw any record where you바카라 사이트檝e entered the wrong unique reference 바카라 사이트� you should then create a new record with the correct information
ensure that learner details for a ULN match those held by LRS 바카라 사이트� as a minimum the information needed is the learner바카라 사이트檚 given name and family name, but it바카라 사이트檚 also recommended that you check the learner바카라 사이트檚 date of birth and gender
only create historic achievements where you have been provided with the ULN by learning providers

You should not:

update a record that has previously been withdrawn
try to withdraw a record that has already been withdrawn 바카라 사이트� the system will not allow this

7.2 Creating and managing achievements using the portal (manual)

You can use the portal to maintain a single achievement record at a time.

Creating an achievement

Use this function to create (upload) a new achievement to a personal learning record (PLR).

Select 바카라 사이트楳anage Learner Achievements바카라 사이트� from the left-hand menu, under 바카라 사이트楢chievement Management바카라 사이트�.
Choose the 바카라 사이트楥reate achievement바카라 사이트� link.
Enter the learner바카라 사이트檚 unique learner number (ULN), Given name and Family name, Postcode (optional) and Date of birth (optional).
Enter the learner바카라 사이트檚 Aim reference number 바카라 사이트� this must be a valid unit or qualification reference number shown as being owned by the AO submitting the achievement or marked as shared.
Enter the date of the award 바카라 사이트� this must be in the past, must not be earlier than 1 September 2006, and must be between the start and end dates of units and qualifications as per Ofqual or Qualifications in Wales (QiW).
If known, enter the UK Provider Reference Number (UKPRN) where the learner undertook their study.
If known, enter a Grade which best reflects the qualification/unit type (for example, GCSE or A level would be 바카라 사이트楢바카라 사이트� to 바카라 사이트楨바카라 사이트�, Functional Skills or Key Skills would be 바카라 사이트楶ass바카라 사이트�).
If there바카라 사이트檚 a language for the qualification, select it from the drop-down list.
Select 바카라 사이트楥reate Achievement바카라 사이트�.

Once you바카라 사이트檝e successfully created an achievement, you바카라 사이트檒l see a confirmation screen.

Updating an achievement

Use this function to update an achievement record that has been previously been created on the personal learning record (PLR) by your organisation.

To make any changes the achievement:

must have been uploaded by your organisation
must not be withdrawn

You can update the grade for an achievement by following the steps below.

Select 바카라 사이트楳anage Learner Achievements바카라 사이트� from the left-hand menu, under 바카라 사이트楢chievement Management바카라 사이트�.
Enter the learner바카라 사이트檚 unique learner number (ULN) and select 바카라 사이트楽earch바카라 사이트�.
Choose the achievement you바카라 사이트檇 like to edit from the list.
Select 바카라 사이트楨dit Grade바카라 사이트�.
Enter the new grade (for example, GCSE or A level would be 바카라 사이트楢바카라 사이트� to 바카라 사이트楨바카라 사이트�, Functional Skills or Key Skills would be 바카라 사이트楶ass바카라 사이트�).
Select 바카라 사이트楽ave changes바카라 사이트� to update the record.

Alternatively, you can move the achievement to a new learner.

Select 바카라 사이트楳anage Learner Achievements바카라 사이트� from the left-hand menu, under 바카라 사이트楢chievement Management바카라 사이트�.
Enter the learner바카라 사이트檚 unique learner number (ULN) and select 바카라 사이트楽earch바카라 사이트�.
Choose the achievement you바카라 사이트檇 like to move from the list.
Select 바카라 사이트楳ove to New Learner바카라 사이트�.
Enter the ULN of the learner you바카라 사이트檇 like to move the achievement to.
Select 바카라 사이트楥ontinue바카라 사이트�.
Check the details are correct, then choose 바카라 사이트楽ave changes바카라 사이트� to move the achievement.

Withdrawing an achievement

Use this function to withdraw an achievement record that was previously created on the personal learning record (PLR) by your organisation.

Select 바카라 사이트楳anage Learner Achievements바카라 사이트� from the left-hand menu, under 바카라 사이트楢chievement Management바카라 사이트�.
Choose the 바카라 사이트榃ithdraw achievement바카라 사이트� link.
Enter the learner바카라 사이트檚 unique learner number (ULN), Given name and Family name, Postcode (optional) and Date of birth (optional). The name fields must match the original naming convention used when the record was first created, for example 바카라 사이트楯ohn바카라 사이트� cannot be changed to 바카라 사이트楯ohnathon바카라 사이트�.
Enter the learner바카라 사이트檚 Aim reference number 바카라 사이트� this must match the original award reference number used when the achievement record was first created.
Enter the date of the award 바카라 사이트� this must match the original award reference number used when the achievement record was first created.
Select 바카라 사이트楽earch바카라 사이트�.
Once you바카라 사이트檝e found the achievement you바카라 사이트檙e looking for, you can enter the Action Date (the date the change was agreed upon, which must be in the past) and the Action Reason (the reason the record is being withdrawn 바카라 사이트� see the list of action reasons in appendix D).
Select 바카라 사이트榃ithdraw achievement바카라 사이트�.

Once you바카라 사이트檝e confirmed the withdrawal, you바카라 사이트檒l see a success screen.

Reinstating an achievement

Use this function to reinstate an achievement record that was previously withdrawn on the personal learning record (PLR) by your organisation.

You cannot update the grade achieved when reinstating an achievement. If you need to do this, you should create a new achievement. Alternatively, you can update the grade by submitting a batch file with the amended grade included against the reinstated achievement.

Select 바카라 사이트楳anage Learner Achievements바카라 사이트� from the left-hand menu, under 바카라 사이트楢chievement Management바카라 사이트�.
Choose the 바카라 사이트楻einstate Achievement바카라 사이트� link.
Enter the learner바카라 사이트檚 unique learner number (ULN), Given name and Family name, Postcode (optional) and Date of birth (optional). The name fields must match the original naming convention used when the record was first created, for example 바카라 사이트楯ohn바카라 사이트� cannot be changed to 바카라 사이트楯ohnathon바카라 사이트�.
Enter the learner바카라 사이트檚 Aim reference number 바카라 사이트� this must match the original award reference number used when the achievement record was first created.
Enter the date of the award 바카라 사이트� this must match the original award reference number used when the achievement record was first created.
Select 바카라 사이트楽earch바카라 사이트�.
Once you바카라 사이트檝e found the achievement you바카라 사이트檙e looking for, you can enter the Action Date (the date the change was agreed upon, which must be in the past) and the Action Reason (the reason the record is being reinstated 바카라 사이트� see the list of action reasons in appendix D).
Select 바카라 사이트楻einstate achievement바카라 사이트�.

Once you바카라 사이트檝e confirmed the reinstatement, you바카라 사이트檒l see a success screen.

7.3 Managing achievements using batch files

Batch files are CSV (comma separated values) or XML format files containing learner data which, once submitted, can create new, update existing, withdraw or reinstate achievements in bulk.

You can use the batch file toolkits to help you prepare and process a batch file.

7.4 Managing achievements using web services

You can develop your own system or use a solution from a third-party developer to link your management information system (MIS) with the LRS.

You can get further guidance on web services.

Question 8

8. Managing event data challenges

Accepted Answer

The personal learning record (PLR) of each learner contains the achievements (also known as learning events) uploaded by awarding organisations (AOs).

Learning providers and local authorities can view PLRs using the LRS. If they notice any problems on the PLR, they can report this by raising an 바카라 사이트榚vent data challenge바카라 사이트� (EDC).

If a valid EDC is submitted that needs resolution by your organisation, we바카라 사이트檒l send an email to your nominated EDC resolver to let them know.

We also send them a report of all open EDCs at the start of each month.

8.1 Types of event data challenge

EDCs may be raised for the following reasons:

information on one of the qualifications is wrong 바카라 사이트� this happens when the grade, award start date, or award end date has been recorded incorrectly
one of the qualifications does not belong to the learner 바카라 사이트� this happens where a ULN was previously shared (so the qualification needs to be removed or transferred), where the qualification was assigned to the wrong ULN, or where the qualification is disputed entirely
one of the qualifications appears more than once 바카라 사이트� this happens when a qualification is uploaded more than once in error

8.2 Viewing event data challenges

You can view all open EDCs in the portal, or filter by status.

Select 바카라 사이트楢chievement Management바카라 사이트� from the left-hand menu.
Select 바카라 사이트楨vent Data Challenges바카라 사이트�.
Use the 바카라 사이트楽tatus바카라 사이트� dropdown to apply a filter and select 바카라 사이트楻efresh바카라 사이트� to update the results.

You can change the status of an EDC to 바카라 사이트業n progress바카라 사이트� by:

selecting 바카라 사이트楶rocess바카라 사이트� next to the relevant result, if you바카라 사이트檙e updating an individual EDC
ticking multiple checkboxes in the first column then selecting 바카라 사이트楽et status to 바카라 사이트業n progress바카라 사이트�바카라 사이트�, if you바카라 사이트檙e updating multiple EDCs at once

Selecting 바카라 사이트楶rocess바카라 사이트� will show you the full details of the data challenge, including the user who originally raised it.

8.3 Processing data challenges

This section explains how to resolve a data challenge using the portal.

Once you바카라 사이트檝e resolved the EDC and updated its status to either 바카라 사이트楻esolved 바카라 사이트� Upheld바카라 사이트� or 바카라 사이트楻esolved 바카라 사이트� Rejected바카라 사이트�, the LRS service desk will receive an email notifying them that you바카라 사이트檝e investigated the problem and giving them details of your resolution.

Information on one of the qualifications is wrong

To address this, you should check your own internal records to validate the EDC. You can then take one of the following actions:

reject 바카라 사이트� if you disagree with the EDC, reject it by changing the Status drop-down to 바카라 사이트楻esolved 바카라 사이트� Rejected바카라 사이트� and adding comments to the additional comments box with the reason
accept 바카라 사이트� if you accept the EDC, take any necessary action to correct the record(s) on LRS, then change the Status drop-down to 바카라 사이트楻esolved 바카라 사이트� Upheld바카라 사이트�, ensuring you explain the action taken in the Additional Comments box

One of the qualifications does not belong to this learner

To address this, you should check your own internal records to validate the EDC. You can then take one of the following actions:

reject 바카라 사이트� if the qualification was uploaded correctly, reject the EDC by changing the Status drop-down to 바카라 사이트楻esolved 바카라 사이트� Rejected바카라 사이트� and adding comments to the additional comments box with the reason
accept 바카라 사이트� if the qualification was uploaded incorrectly, you should withdraw the qualification using the LRS portal, update your own internal records with the correct ULN details, then upload the same qualification to the new ULN

After accepting a EDC, you should change the Status drop-down to 바카라 사이트楻esolved 바카라 사이트� Upheld바카라 사이트� and entering the action taken into the Additional Comments box.

Qualification data belongs to a different learner

Sometimes one ULN is shared by two learners. The LRS support team will lead on the main investigation and notify your organisation of these instances in the monthly EDC report.

Your organisation should then validate the findings and take the necessary action to resolve the EDC.

One of the qualifications appears more than once

This may be intentional, for example if a learner first failed the qualification before later passing. It바카라 사이트檚 therefore important you check your own internal records and confirm if one or more of the qualifications were uploaded in error.

If the qualification was uploaded correctly, reject the data challenge with a reason in the Additional Comments box.

If the qualification was uploaded incorrectly, you should withdraw any duplicate qualifications on the portal, then resolve the data challenge with the 바카라 사이트楻esolved 바카라 사이트� Upheld바카라 사이트� status.

8.4 Marking data challenges as 바카라 사이트榬esolved바카라 사이트橽u003c/h3>
You can mark an EDC as resolved by changing the Status drop-down to either of the resolved states. You should do this as soon as you have taken the required action or have confirmed no action is necessary.
Make sure you include some comments in the Additional Comments field to summarise the action you바카라 사이트檝e taken.
If you receive any error messages or have any problems, you should contact the service desk.

Question 9

9. If you still need help

Accepted Answer

There바카라 사이트檚 further guidance documents available to help you, including:

maintenance schedules 바카라 사이트� a schedule of all outages of the LRS portal and the compatibility site for developers to test
registration documents - all documentation required to register with the LRS, update your organisation바카라 사이트檚 details, request a new super user account and register as a developer

You can also contact the service desk for further support.

Sign up for email communications to receive the latest information and notifications about the LRS.

Question 10

10. Technical requirements

Accepted Answer

10.1 Screen resolution

We recommend using a screen resolution of width at least 1280 pixels to remove the need for horizontal scrolling.

10.2 Browser compatibility

We do not recommend Internet Explorer before IE8. Any other standard compliant browser should work without any issues. Mobile browsers may work, but we do not recommend using them.

Question 11

11. Appendix A &#48148;&#52852;&#46972; &#49324;&#51060;&#53944;� types of user

Accepted Answer

It바카라 사이트檚 your responsibility to make sure users only have the level of access they need. You can use the set roles below or 바카라 사이트榤ix and match바카라 사이트� the level of accessed required.

You can only select the user types that you have been granted access to when your organisation was set up as an AO.

The following user roles are available:

11.1 LRS super user

Responsible for managing all users within their registered organisation.

11.2 Awarding body batch user

Can submit, manage and retrieve 바카라 사이트榲erify learner바카라 사이트� batch files.

This user role will have access to the following menu items:

the 바카라 사이트楲earner Verification바카라 사이트� tab on the menu bar
the 바카라 사이트楽ubmit Batch Job바카라 사이트� and 바카라 사이트榁iew Batch Job바카라 사이트� menu options

11.3 Awarding body user

Can access the portal to verify an individual learner.

This user role will have access to the following menu items:

the 바카라 사이트楲earner Verification바카라 사이트� tab on the menu bar
the 바카라 사이트榁erify Single Learner바카라 사이트� menu option

11.4 QCF (Qualifications and Credit Framework) record set user

Can submit, manage, and retrieve batch files of achievements to the portal. Batch files enable new creations, updates, withdrawals, and reinstatement of achievements. This user role can also perform a credit check.

This user role will have access to the following menu items:

the 바카라 사이트楢chievement Management바카라 사이트� tab on the menu bar
the 바카라 사이트楽ubmit Achievement Batch바카라 사이트�, 바카라 사이트榁iew Achievement Batch바카라 사이트� and 바카라 사이트楶erform Credit Check바카라 사이트� menu options

11.5 QCF (Qualifications and Credit Framework) user

Can create, update, withdraw and reinstate individual achievements using the portal. This user role can also perform a credit check.

This user role will have access to the following menu items:

the 바카라 사이트楢chievement Management바카라 사이트� tab on the menu bar
the 바카라 사이트楳anage Learner Achievements바카라 사이트� and 바카라 사이트楶erform Credit Check바카라 사이트� menu options

Question 12

12. Appendix B &#48148;&#52852;&#46972; &#49324;&#51060;&#53944;� learner data restrictions

Accepted Answer

There are some restrictions on the data that can be entered when registering and updating learner profiles.

12.1 Date of birth

The age of a learner must fall between:

the minimum age of 11 - unique learner numbers (ULNs) are usually generated for those approaching age 13, but to allow for learners who take general qualification examinations at an earlier age (gifted and talented learners), the parameter is set to 11
the maximum age of 110

12.2 Names

Valid names must always contain at least one upper case character (A-Z) or one lower case character (a-z).

The following characters are also permitted:

space
hyphen
바카라 사이트� (normal apostrophe)
` (backwards apostrophe)
. (dot)

No text other than the name itself (for example, text relating to the status of the name) should be included.

This restriction applies to the following fields:

Given Name
Preferred Given Name
Middle Other Name
Family Name
Previous Family Name
Family Name at 16

12.3 Postcodes

Postcodes distinctly associated with prisons and offender institutions will be rejected.

This restriction applies to the Postcode field.

12.4 Prohibited text

LRS restricts inappropriate words or phrases to prevent entry of data which may cause a learner to be discriminated against.

This restriction is applied to all fields.

View the list of prohibited text in section G4 of the web services interface specification.

Question 13

13. Appendix C &#48148;&#52852;&#46972; &#49324;&#51060;&#53944;� return codes and descriptions

Accepted Answer

13.1 VRC001 바카라 사이트� exact match

This means all of the supplied learner바카라 사이트檚 details exactly match the learner바카라 사이트檚 details for that unique learner number (ULN) held on the system. For name fields, there will be an exact match after normalisation of capital and lower case letters.

You do not need to take any further action as the ULN has been verified.

13.2 VRC002 바카라 사이트� exact linked match

This means that the supplied learner바카라 사이트檚 details exactly match those held on the system for that ULN, but the learner is also registered with another ULN. A link between the two ULNs has been made on the system.

The returned values you see will be for the learner marked as the 바카라 사이트榤aster바카라 사이트� learner.

You do not need to take any further action as the ULN has been verified.

13.3 VRC003 바카라 사이트� possible match

This means that the supplied learner바카라 사이트檚 details do not exactly match a learner바카라 사이트檚 details held on the system. This will be returned if either or both supplied names 바카라 사이트榝uzzy match바카라 사이트� but do not match what we hold exactly character for character.

The date of birth and gender, if supplied, must match those held on the system.

The system also compares:

double names such as Sally Ann against the name held on the system 바카라 사이트� if any part of the name matches, it바카라 사이트檒l return a possible match
the inputted Given Name against a list of common synonyms, for example Jim would match against James 바카라 사이트� a synonym match will not return an exact match
the inputted Family Name against the previous Family Name held on the system 바카라 사이트� a match against a previous family name cannot return an exact match

You should check the differences between the supplied information and the information returned by the system. If you have any doubt about the result, you should get clarification from the learning provider.

13.4 VRC004 바카라 사이트� possible linked match

This means a possible match has been found against our database (as described in VRC003), but the learner is linked to another ULN that has been marked as the master (as described in VRC002).

The details returned are for the master ULN.

You do not need to take any further action as the ULN has been verified.

13.5 VRC005 - learner does not match

This means that the supplied learner바카라 사이트檚 ULN exists on the system but the other details supplied do not match the learner바카라 사이트檚 details on the system. This means the system cannot be confident that the correct learner has been identified.

This code will be returned if:

gender or date of birth does not match, if supplied
any of the names supplied do not 바카라 사이트榝uzzy match바카라 사이트橽u003c/li>

You바카라 사이트檒l see failure flag(s) on the screen. You should take a note of the failure flag descriptions and send a request to the learning provider to do one of the following:

update their submission to you
update the LRS, if this is incorrect

13.6 VRC006 바카라 사이트� ULN not found

This means the supplied ULN does not currently exist on the system.

You바카라 사이트檒l see failure flags on the screen. You should take a note of the failure flag descriptions and send a request to the learning provider to provide an update.

Question 14

14. Appendix D &#48148;&#52852;&#46972; &#49324;&#51060;&#53944;� action reasons

Accepted Answer

You can select one of the following reasons when withdrawing or reinstating a qualification:

ULNINVALID - the qualification was originally submitted with the wrong unique learner number (ULN)
ACHINVALID - the qualification was originally submitted with the wrong aim reference number
DATINVALID - the qualification was originally submitted with the wrong achievement award date
SUBINERROR - the individual record was submitted in error
BATCHERROR - all records in a batch were submitted in error

Cookies on 바카라 사이트

Applies to England, Northern Ireland and Wales

1. Who this guide is for

2. What you can do with LRS

3. Keeping learner data safe

3.1 Common security breaches

3.2 Standard user responsibilities

4. Logging in

4.1 Logging in for the first time

4.2 Changing your email address

5. Using the portal as a super user

5.1 Super user responsibilities

5.2 Creating a new user or super user account

Before you create a new account

Creating an additional user

User housekeeping

Contract staff and third-party organisation accounts

5.3 Updating or editing a user account

5.4 Deleting a user account

5.5 Dealing with user access problems

Resetting passwords

Re-activating a locked or suspended user account

If you lose access to your only super user account

If you do not receive verification emails

6. Verifying unique learner numbers (ULNs)

6.1 Verifying ULNs using the portal (manual)

6.2 Verifying ULNs using batch files

6.3 Verifying ULNs using web services

7. Creating and managing achievements

7.1 Before you create or manage achievements

7.2 Creating and managing achievements using the portal (manual)

Creating an achievement

Updating an achievement

Withdrawing an achievement

Reinstating an achievement

7.3 Managing achievements using batch files

7.4 Managing achievements using web services

8. Managing event data challenges

8.1 Types of event data challenge

8.2 Viewing event data challenges

8.3 Processing data challenges

Information on one of the qualifications is wrong

One of the qualifications does not belong to this learner

Qualification data belongs to a different learner

One of the qualifications appears more than once

8.4 Marking data challenges as 바카라 사이트榬esolved바카라 사이트�

9. If you still need help

10. Technical requirements

10.1 Screen resolution

10.2 Browser compatibility

11. Appendix A 바카라 사이트� types of user

11.1 LRS super user

11.2 Awarding body batch user

11.3 Awarding body user

11.4 QCF (Qualifications and Credit Framework) record set user

11.5 QCF (Qualifications and Credit Framework) user

12. Appendix B 바카라 사이트� learner data restrictions

12.1 Date of birth

12.2 Names

12.3 Postcodes

12.4 Prohibited text

13. Appendix C 바카라 사이트� return codes and descriptions

13.1 VRC001 바카라 사이트� exact match

13.2 VRC002 바카라 사이트� exact linked match

13.3 VRC003 바카라 사이트� possible match

13.4 VRC004 바카라 사이트� possible linked match

13.5 VRC005 - learner does not match

13.6 VRC006 바카라 사이트� ULN not found

14. Appendix D 바카라 사이트� action reasons

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