Research and analysis

Individuals, Small Businesses, and Agents (ISBA) Survey 2020 - follow-up into 바카라 사이트˜ease바카라 사이트™ and 바카라 사이트˜getting things right바카라 사이트™

HMRC commissioned qualitative research to understand what 바카라 사이트˜ease바카라 사이트™ and 바카라 사이트˜getting things right바카라 사이트™ means to customers.

• From: HM Revenue & Customs
• Published: 30 June 2022

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In 2021 HM Revenue and Customs (HMRC) commissioned Kantar Public to conduct follow up research to the 2020 Individuals, Small Business and Agents Customer survey. This research sought to understand what the terms 바카라 사이트˜ease바카라 사이트™ and 바카라 사이트˜getting things right바카라 사이트™ mean to customers in relation to their interactions with HMRC, and how to improve in these areas.

The research was qualitative and involved multiple stages. The first stage involved 40 in-depth telephone interviews with a mix of Individuals, Small Businesses and Agents. Six focus groups were then used to test a range of ideas to improve services which had been derived from the first stage.

The views in this report are the authors바카라 사이트™ own and do not necessarily reflect those of HM Revenue and Customs.

Published 30 June 2022