Research and analysis

Individuals, Small Businesses and Agents Customer Survey 2023

This report describes the main findings from the department's 2023 customer surveys with Individuals, Small Businesses and Agents.

• From: HM Revenue & Customs
• Published: 30 July 2024

Documents

Individuals, Small Businesses and Agents Customer Survey 2023

Ref: HMRC research report 758

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Ref: HMRC research report 758

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Ref: HMRC research report 758

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Ref: HMRC research report 758

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Ref: HMRC research report 758

MS Excel Spreadsheet, 696 KB

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Details

The Individuals, Small Businesses and Agents customer survey supports HMRC바카라 사이트™s customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that our analysis shows are the priorities for HMRC바카라 사이트™s customers.

The survey measures customers바카라 사이트™ experience of interacting with HMRC, their perceptions of compliance, and HMRC바카라 사이트™s reputation for 3 customer groups:

• Individuals
• Small Businesses
• Financial Agents

This report presents the results from the annual survey for 2023 for each customer group.

Published 30 July 2024