Research and analysis

HMRC Individuals, Small Businesses and Agents customer survey 2022

This report describes the main findings from the department's 2022 customer survey.

• From: HM Revenue & Customs
• Published: 17 July 2023

Documents

Individuals, Small Businesses and Agents Customer Survey 2022

Ref: HMRC research report 704

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Ref: HMRC research report 715

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Details

The Individuals, Small Businesses and Agents customer survey supports HMRC바카라 사이트™s customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that our analysis shows are the priorities for HMRC바카라 사이트™s customers.

The survey measures customers바카라 사이트™ experience of interacting with HMRC, their perceptions of compliance, and HMRC바카라 사이트™s reputation for 3 main customer groups:

• Individuals
• Small Businesses
• Financial Agents.

This report presents the results from the annual survey for 2022 for each customer group.

Published 17 July 2023