Research and analysis

DWP claimant service and experience survey 2014 to 2015

This research monitors claimants바카라 사이트™ satisfaction with DWP services and ensures their views are considered in operational and policy planning.

• From: Department for Work and Pensions
• Published: 10 February 2016

Documents

Ref: ISBN 978 1 911003 20 5, RR916

PDF, 1.51 MB, 96 pages

PDF, 236 KB, 5 pages

Details

The objectives of this research are to:

• capture the views and experiences of DWP바카라 사이트™s service from claimants, or their representatives, who used their services recently
• identify differences in the views and experiences of people claiming different benefits
• use claimants바카라 사이트™ views of the service to measure the department바카라 사이트™s performance against its customer charter

Authors: Dr. Eleni Romanou and Matthew Downer (TNS BMRB)

Published 10 February 2016