Research and analysis

Communications research: off-payroll working rules (IR35)

This research sought to test messaging and communications products designed to inform contractors about changes to the off-payroll working rules (IR35).

From:
HM Revenue & Customs
Published
3 September 2020

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Details

Providing effective communications is an important part of HMRC바카라 사이트™s work to improve customers바카라 사이트™ interactions with the tax system. This research was conducted to investigate contractors바카라 사이트™ understanding of messaging and communication products designed to inform contractors of the changes to the off-payroll working rules (IR35).

It explored:

  • contractor perceptions of the style and tone of messaging and communication products
  • contractor understanding of the changes to the off-payroll working rules (IR35) and if and how they would be affected by the changes, after seeing the messaging and communication products
  • contractors바카라 사이트™ understanding of actions they needed to take, if any

The research consisted of 30 interviews with contractors who provided services through a limited Personal Service Company.

Updates to this page

Published 3 September 2020

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