Correspondence

Alternative dispute resolution for consumers: CMA바카라 사이트™s response to BIS consultation

CMA response to BIS proposal for implementing the Alternative Dispute Resolution Directive and the Online Dispute Resolution Regulation.

• From: Competition and Markets Authority
• Published: 3 June 2014

Documents

PDF, 118 KB, 2 pages

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PDF, 220 KB, 16 pages

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Details

The Competition and Market Authority바카라 사이트™s (CMA바카라 사이트™s) response to the Department of Business, Innovation and Skills바카라 사이트™ (BIS) consultation supports the directive바카라 사이트™s proposals to increase the availability of Alternative Dispute Resolution (ADR) within the UK to ensure that all appropriate transactions are covered by a certified scheme.

We also support the proposal to create a consumer 바카라 사이트˜helpdesk바카라 사이트™ which would act as an initial point of contact and help consumers to pursue their complaints effectively. However in order to increase participation, businesses will need to be proactively persuaded of the benefits of using ADR if these measures are to have any genuine impact on the take up of ADR in the UK.

Published 3 June 2014