Additional Support Needs in the Personal Independence Payment Claim Journey
This report details the findings of an in-depth qualitative research study with Personal Independence Payment applicants to understand the additional support needs of customers.
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Research background聽
This report was commissioned as part of research and evaluation activities to develop a robust evidence base to inform the development and delivery of the Department바카라 사이트檚 Health Transformation Programme.聽聽
Contribution to the evidence base聽聽
This report promotes understanding of the additional support needs of PIP applicants, the extent to which these needs are met (or could be), and the potential role for DWP in providing support. It provides evidence on the challenges faced by applicants, and the barriers and facilitators to accessing support.聽聽
This report provides evidence on the multiple types of support PIP applicants may need and highlights opportunities for these needs to be addressed.聽聽
Research value聽
The Department will use these findings, alongside insights from the wider research strategy to develop, test, and deliver on the aims of the Department바카라 사이트檚 policy initiatives and the Health Transformation Programme.