Complaints procedure
How to make a complaint about a service provided by the Centre for Environment, Fisheries and Aquaculture Science (Cefas).
We work hard to provide a high quality of service in everything we do, but recognise that we sometimes make mistakes or make decisions that some will disagree with.
You can file a complaint if you바카라 사이트檙e unhappy with the quality of service we바카라 사이트檝e provided, the outcome of a decision we바카라 사이트檝e made or the way a member of our staff has treated you.
How to complain
First register your complaint with the member of staff who provided the service. Or you can contact Cefas Management Board (CMB) Office:
Email: CMBOffice@cefas.co.uk
What happens next
We바카라 사이트檒l acknowledge your message within 3 working days and try to respond to your complaint within 10 working days. If we바카라 사이트檙e unable to resolve your complaint within this time we바카라 사이트檒l let you know why it will take longer.
If you바카라 사이트檙e not satisfied
If you바카라 사이트檙e not satisfied with our response you can write to Cefas바카라 사이트檚 Chief Executive:
Chief Executive
Cefas
Pakefield Road
Lowestoft
Suffolk NR33 0HT
Email: CMBOffice@cefas.co.uk
If you바카라 사이트檙e not satisfied with the chief executive바카라 사이트檚 decision you can write to your MP and ask for them to pass your complaint on to the Parliamentary Ombudsman. Alternatively you can write to:
Minister of State (Minister for Food Security and Rural Affairs)
Defra
Seacole Block, 2 Marsham Street
London,
SW1 4DF