Complaints procedure
How to complain if you바카라 사이트™re unhappy with the service you get from Active Travel England.
Making a complaint to Active Travel England
Step 1
To make a complaint about our service, use the .
If you feel that your complaint has not been dealt with satisfactorily by your local contact you should write to the ATE correspondence team clearly marking your email as a complaint. The central team will consider the complaint and respond within 20 working days of the complaint being received.
E-mail contact@activetravelengland.gov.uk
Step 2
If you don바카라 사이트™t feel that your complaint has been resolved satisfactorily, you should write referring to previous correspondence, to our Chief Operating Officer (COO) at the following email address:
E-mail contact@activetravelengland.gov.uk (please mark for the attention of the COO).
We will ensure that your complaint is investigated thoroughly.
Step 3
If you feel your complaint is still unresolved after going through steps 1 and 2 and your complaint is about the quality of the service we have provided or a member of our staff, you can ask us to refer your complaint to a Department for Transport independent complaints assessor (ICA).
Details of how to ask for your complaint to be referred to an ICA will be included with the step 2 complaint response.
Find out more information about what the ICAs cover and how to complain to them.
Parliamentary and Health Service Ombudsman
There may be times when you바카라 사이트™ve tried to resolve the complaint with us directly, including having received an independent review by the ICA, and you바카라 사이트™re still dissatisfied.
If so, you may want to ask a Member of Parliament to refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO).
You can find out more on the .