TCM1000297 - How to check for a match on Child Benefit Service

Note: You should check the guidance available on 바카라 사이트 from HMRC (link is external) as Brexit updates to those pages are being prioritised before manuals.

Step 1

Access  Child Benefit Service to check for a Child Benefit record

  • using the 바카라 사이트˜search바카라 사이트™ facility, enter the customer바카라 사이트™s NINO and select 바카라 사이트˜search바카라 사이트™
  • check the details in the left-hand side bar to make sure you have the right customer
  • where the customer has a Child Benefit record, you will see an 바카라 사이트˜account summary바카라 사이트™ screen
  • where the customer does not have a Child Benefit record, you will see an 바카라 사이트˜individual summary바카라 사이트™ screen
  • go to Step 2.

Step 2

If there is a Child Benefit record, go to Step  3.

If there is no Child Benefit record, you do not have a match.

Step 3

Using the Child Benefit Service, check for the child/QYP

  • use the 바카라 사이트˜search바카라 사이트™ facility to enter the customer바카라 사이트™s NINO and select 바카라 사이트˜search바카라 사이트™
  • check the details in the left-hand side bar to make sure you have the right customer
  • scroll down the page to the 바카라 사이트˜Children Summary바카라 사이트™
  • check whether the relevant child is shown.

Note: If you are sure it is the same child but the name on CBOL is slightly different to the name on the tax credits computer, for example Nicki and Nikki, but with identical dates of birth, consider this to be a match.

You are now in the Child Benefit record

  • where the child is not shown, you do not have a match
  • where the child is shown and the name and date of birth are the same, go to Step 4
  • where the child is shown and the name and date of birth are not the same, you do not have a match.

Step 4

Using Child Benefit Service, check if EC Regs apply

  • use the 바카라 사이트˜search바카라 사이트™ facility to enter the customer바카라 사이트™s NINO and select 바카라 사이트˜search바카라 사이트™
  • check the detials in the left-hand bar to make sure you have the right customer
  • select the 바카라 사이트˜adjustments바카라 사이트™ button on the left-hand side navigation bar
  • check whether the 바카라 사이트˜EC Regs바카라 사이트™ button is selected.

If the 바카라 사이트˜EC Regs바카라 사이트™ button is selected, you have a match

If the 바카라 사이트˜EC Regs바카라 사이트™ button is selected

  • transfer the case to International area, for how to do this use TCM1000023
  • update HHN HB55, for how to do this use TCM1000001
  • send any corres to International
  • take no further action.