TCM0256180 - Renewals - Annual Declaration (general): Annual Declaration - record as not served

Checklist

Before you follow this guidance, make sure

  • you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting 바카라 사이트˜R바카라 사이트™ on the B&C A-Z index, selecting 바카라 사이트˜Roles and Access Process바카라 사이트™, selecting 바카라 사이트˜Roles & Access Catalogue바카라 사이트™ from the Related links menu.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Consider the reasons given on the referral or correspondence for marking the Annual Declaration as 바카라 사이트˜Not Served바카라 사이트™.

If the reason is a family break up, send the referral or correspondence to the team dealing with referrals for 바카라 사이트˜Family break up in the renewal period바카라 사이트™.

If the reason is the customer has misplaced or badly damaged the Annual Declaration, follow the guidance in TCM0184140.

If there is any other reason, go to Step 2.

Step 2

Check what date the Annual Declaration was issued to the customer. For how to do this, use TCM1000104.

If a date of issue is not shown, go to Step 3.

If a date of issue is shown

  • make a note to show whether the 바카라 사이트˜Inhibited바카라 사이트™, 바카라 사이트˜Compliance바카라 사이트™ or 바카라 사이트˜SCO바카라 사이트™ marker has been set
  • go to Step 4.

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Step 3

Check whether the 바카라 사이트˜RLS바카라 사이트™ signal has been set. For how to do this, use TCM1000105.

If the 바카라 사이트˜RLS바카라 사이트™ signal has been set

  • do not issue the Annual Declaration to the customer
  • update Household Notes with the message SW23 from TCM0172080. For how to do this, use TCM1000001
  • take no further action.

If the 바카라 사이트˜RLS바카라 사이트™ signal has not been set

  • issue a manual Annual Declaration to the customer. Follow the guidance in TCM0256080
  • take no further action.

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Step 4

Check if the Annual Declaration has been received. For how to do this, use TCM1000043.

If the Annual Declaration has been received, go to Step 7.

If the Annual Declaration has not been received, go to Step 5.

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Step 5

Check if the Annual Declaration was issued more than seven working days before it was reported as missing or not served. For how to do this, use TCM1000104.

If the Annual Declaration was issued more than seven working days before it was reported as missing or not served, go to Step 6.

If the Annual Declaration was issued less than seven working days before it was reported as missing or not served, go to Step 7.

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Step 6

Record the Annual Declaration as 바카라 사이트˜Not Served바카라 사이트™. For how to do this, use TCM1000103.

Note: Ensure that the correct Annual Declaration is recorded as 바카라 사이트˜Not Served바카라 사이트™ by comparing the information shown on the referral or correspondence with the information on system.

then

If you noted that the 바카라 사이트˜Inhibited바카라 사이트™, 바카라 사이트˜Compliance바카라 사이트™ or 바카라 사이트˜SCO바카라 사이트™ marker had been set, go to Step 8.

If you did not note that the 바카라 사이트˜Inhibited바카라 사이트™, 바카라 사이트˜Compliance바카라 사이트™ or 바카라 사이트˜SCO바카라 사이트™ marker had been set

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Step 7

Check the status of the award. For how to do this, use TCM1000101.

If the status of the award is 바카라 사이트˜CCYY - CCYY Terminated at 1SD바카라 사이트™

  • complete form TC648 stating the customer has requested an Annual Declaration
  • send the form to the Restore Team
  • take no further action.

If the status of the award is anything else other than 바카라 사이트˜CCYY - CCYY Terminated at 1SD바카라 사이트™

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Step 8

If the 바카라 사이트˜Inhibited바카라 사이트™ or 바카라 사이트˜Compliance바카라 사이트™ marker has been set

  • contact the Claimant Compliance Officer (CCO) to tell them that the Annual Declaration has been marked as 바카라 사이트˜Not Served바카라 사이트™. For how to do this, use TCM1000067
    Note: You can obtain the contact details of the CCO by looking in Household Notes. If the details of the CCO are not held in Household Notes, use TCM0322160.

If the 바카라 사이트˜SCO바카라 사이트™ marker has been set

  • contact the Criminal Investigations Officer (CIO) to tell them the Annual Declaration has been marked as 바카라 사이트˜Not Served바카라 사이트™. For how to do this, use TCM1000067
    Note: You can obtain the contact details of the CIO by looking at the notes in function 바카라 사이트˜View Household Notes바카라 사이트™. If the details of the CIO are not held in Household Notes, use the Criminal Investigations Benefits And Credits Contact list. This can be found on the HMRC homepage, A-Z index, C on the main A-Z index, Criminal Investigations, Operations, then select the relevant region.
  • update Household Notes with the message SW26 from TCM0172080. For how to do this, use TCM1000001
  • go to Step 9.

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Step 9

If the referral was sent by a Contact Centre

  • discard the referral in confidential waste
  • take no further action.

If you are dealing with correspondence, go to Step 10.

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Step 10

Note: If the referral was sent to your team in error, state the reasons on the referral.

  • close the document on DMS. For how to do this use TCM1000037
  • take no further action.