TCM0212080 - Payment - direct payments: Direct payments - cancelling and re-issuing (AG)

To deal with cancelling and re-issuing a tax credits payment, consider steps 1 to 13.

Step 1

Before you continue with this guidance, follow the guidance in TCM0042260

then, if you can continue with this process, and you want to

  • cancel a BACS payment, User Requested Payment or manual payment posted in CY or PY, go to Step 2.
  • re-issue a BACS payment, go to Step 4.
  • request, authorise or reject a User Requested Payment, go to Step 9.
  • cancel a direct system payment, User Requested Payment or manual payment posted in PY-1 , go to Step 12.
  • re-issue a manual payment for all years, go to Step 13.

Step 2

From the AMBS Function Menu

  • select Function PAYMENTS
  • select Function RECORD APPLICANT FAILED PAYMENT
  • enter the NINO of the customer to whom the payment was issued in the Key Entry Data screen
    • If the payment was made in the Previous Year, select [Previous]
    • If the payment was made in Current Year, select [OK]. You바카라 사이트™ll be taken to the Record Applicant Failed Payment screen where the 15 most recent payments are shown
      Note: If you바카라 사이트™re taken to the Select Award screen, select the relevant award and then select [OK]. You바카라 사이트™ll then be taken to the Record Applicant Failed Payment screen.
      then
    • go to Step 3.

Step 3

On the Record Applicant Failed Payment screen

  • select the payment to be cancelled
    Note: If the entry in the Payment Method column is 바카라 사이트˜Giro바카라 사이트™, select [Details] and check the serial number in the 바카라 사이트˜Giro Serial Number바카라 사이트™ field to identify the correct payment, particularly if more than one payment was issued on the same date.
  • select [Details]. You바카라 사이트™ll be taken to the Cancel Applicant Payment screen
  • select the appropriate reason from the Cancel Reason box
    Note: Make sure that you select a reason that is appropriate to the entry in the Payment Method column. There is only one reason to select if the payment method is BACS and six to select if the payment method is giro.
  • select [OK]. You바카라 사이트™ll be taken back to the Record Applicant Failed Payment screen
    • If there are more payments to be cancelled, repeat the actions above for each payment to be cancelled
    • If there aren바카라 사이트™t any more payments to be cancelled, and it바카라 사이트™s
      • appropriate to re-issue the cancelled BACS payment, go to Step 4.
        Note: Direct system cashcheque payments were withdrawn on 31 March 2017. If no account details are present and new details cannot be obtained consider re-issue as a manual payment.
      • appropriate to re-issue the User Requested Payments, go to Step 9.
      • appropriate to re-issue the manual payment, go to Step 13.
      • not appropriate to re-issue the cancelled payments, select [OK]. An entry will be created on the Applicant Failed Payments work list. Take no further action.
        Note: If you cancel the wrong payment by mistake, follow the guidance in TCM0212300 then return to this guidance.

Step 4

Check the year the payment relates to.

  • If the payment relates to CY or PY, go to Step 5.
  • If the payment relates to PY-1, go to Step 6.
  • If the payment relates to PY-2 or earlier, go to Step 7.

Step 5

If the payment relates to CY or PY

  • select Function RECORD FAILED PAYMENT
  • enter the NINO of the customer to whom the payment was made in the Key Entry Data screen
    • If the payment relates to PY, select [Previous]
    • If the payment relates to CY, select [OK]. This will take you to the Record Applicant Failed Payment screen where the 15 most recent payments are shown
      • select the cancelled payment
        Note: If more than one payment has an entry in the Payment Status column of 바카라 사이트˜Cancelled바카라 사이트™, re-issuing any one payment will re-issue all the cancelled payments.
      • select [Re-issue]. The message 바카라 사이트˜Have you cancelled all the appropriate payments prior to re-issue?바카라 사이트™ will display - If all the payments that need to be cancelled have been cancelled prior to re-issue, select [Yes]. This will prompt re-profiling of the payments - If all the payments that need to be cancelled haven바카라 사이트™t been cancelled prior to re-issue, select [No]. This will take you back to the Record Applicant Failed Payment screen
        then - return to the previous guidance you were previously following.

Step 6

If the payment relates to PY-1 and PY-2

  • use Function AMEND APPLICATION choosing the Correction option
  • go to the Income screen
  • note down the PY-1 income figure of the customer to whom the failed payment was made to
  • amend the income details by one penny - for example, if the income figure is £1000.00, enter £1000.01 in the 2006-2007 Income field
  • select another income field on the same screen
    Note: If an (S) for System Estimated Income is present in the field next to the Income field, this will be changed to (E) for Estimated Income.
  • return to the income details and change the income back to the original amount - for example, if the income figure is £1000.01, enter £1000.00
  • select 바카라 사이트˜Household바카라 사이트™ on the toolbar menu
  • select 바카라 사이트˜Details바카라 사이트™, the Household Details screen will display
  • select the Manual Correspondence - 바카라 사이트˜Yes바카라 사이트™ checkbox
    Note: If a Manual Correspondence signal is already set, you don바카라 사이트™t need to set one.
  • select [OK]. This will take you to the Amend Finish screen
  • select 바카라 사이트˜Paper바카라 사이트™ from the Source drop down menu
  • select [OK]
    • If the message 바카라 사이트˜S18 Refinalisation Rules - Potential inappropriate refinalisation for CCYY-CCYY. If you have the authority to re-finalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel바카라 사이트™ displays
      • the changes you are making will re-finalise the claim, follow the guidance in TCM0042260 before making any changes
        then, if you can make the change
      • select [OK] on the message
      • go to Step 8.
    • If the message 바카라 사이트˜S18 Refinalisation Rules - Actual Income for CCYY-CCYY is required. This change will not be accepted바카라 사이트™ displays
      • you won바카라 사이트™t be able to make the change because the PY actual income is required, follow the guidance in TCM0042260 before making any changes
        then, if you can make the change - select [OK] on the message - go to Step 8.
    • If the message 바카라 사이트˜S18 Refinalisation Rules - You do not have the authority to re-finalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team바카라 사이트™ displays
      • the changes you are making will re-finalise the claim
      • select [Cancel]. You바카라 사이트™ll be taken to the Amend Application Details screen
      • select [Cancel]
      • when the message 바카라 사이트˜All changes to the application will be lost for this session, do you wish to proceed?바카라 사이트™ displays, select [Yes]
      • pass the case to a Level 2 User or your manager. For more information, use 바카라 사이트˜Level 1 and Level 2 users바카라 사이트™ on TCM0320260
      • take no further action.
    • If none of the messages display, go to Step 8.

Step 7

If the payment relates to PY-3 or earlier

  • use Function AMEND APPLICATION, choosing the Correction option to set a manual correspondence marker
  • select 바카라 사이트˜Household바카라 사이트™ on the toolbar menu
  • select 바카라 사이트˜Details바카라 사이트™, the Household Details screen will display
  • select the Manual Correspondence - 바카라 사이트˜Yes바카라 사이트™ checkbox
    Note: If there바카라 사이트™s a Manual Correspondence signal already set, you don바카라 사이트™t need to set one.
  • select [OK]. This will take you to the Amend Finish screen
  • select 바카라 사이트˜Paper바카라 사이트™ from the Source drop down menu
  • select [OK]
    • If the message 바카라 사이트˜S18 Refinalisation Rules - Potential inappropriate refinalisation for CCYY-CCYY. If you have the authority to re-finalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel바카라 사이트™ displays
      • the changes you are making will re-finalise the claim, follow the guidance in TCM0042260 before making any changes
        then, if you can make the change - select [OK] on the message - go to Step 8.
    • If the message 바카라 사이트˜S18 Refinalisation Rules - Actual Income for CCYY-CCYY is required. This change will not be accepted바카라 사이트™ displays
      • you won바카라 사이트™t be able to make the change because the PY actual income is required, follow the guidance in TCM0042260 before making any changes
        then, if you can make the change - select [OK] on the message - go to Step 8.
    • If the message 바카라 사이트˜S18 Refinalisation Rules - You do not have the authority to re-finalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team바카라 사이트™ displays
      • the changes you are making will re-finalise the claim
      • select [Cancel]. You바카라 사이트™ll be taken to the Amend Application Details screen
      • select [Cancel]
      • when the message 바카라 사이트˜All changes to the application will be lost for this session, do you wish to proceed?바카라 사이트™ displays, select [Yes]
      • pass the case to a Level 2 User or your manager. For more information, use 바카라 사이트˜Level 1 and Level 2 users바카라 사이트™ on TCM0320260
      • take no further action.
    • If none of the messages display, go to Step 8.

Step 8

Use MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Payments바카라 사이트™ category to record the appropriate note

바카라 사이트˜PA11 - Message for Manual Corre Team - Please send any award notices issued between (insert - todays date and 3 working days later) to storage then remove the Man Corre marker. (Gp?/TM?/initials)바카라 사이트™

바카라 사이트˜PA12 - Message for Manual Corre Team - Please send any award notices issued between (insert - todays date and 3 working days later) to storage - please do not remove the Man Corre marker. (Gp?/TM?/initials)바카라 사이트™

Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.

then

  • return to the previous guidance you were previously following.

Step 9

Note: URP바카라 사이트™s can only be paid by Bacs from April 2017

Use Function USER REQUESTED PAYMENT

  • On the Function Menu
    • select 바카라 사이트˜Payments바카라 사이트™
    • select 바카라 사이트˜User Requested Payment바카라 사이트™
    • enter the customer바카라 사이트™s NINO in the Key Entry Data screen
    • select the All checkbox
    • select [OK]
      Note: Payment requests for different tax years need to be requested separately.
      then
      • If you바카라 사이트™re taken to the Select Award screen - select the relevant award - select [OK]. You바카라 사이트™ll then be taken to the User Requested Payment screen
      • If you바카라 사이트™re taken to the Select Individual or Select Household screens, use the information you hold to establish which individual or household to select. Once established - select the applicable individual or household - select [OK]. You바카라 사이트™ll then be taken to the Select Award screen - select [OK]. You바카라 사이트™ll then be taken to the User Requested Payment screen - If the User Requested Payment - Signals screen displays, select [Cancel] on the User Requested Payment signal box
        then
      • go to Step 10.

Step 10

From the details with the returned or missing payment referral or rejected payment you received

  • select the User Requested Payment screen
  • go to the User Requested Payment box
  • select the cancelled or rejected payment
  • select [Details]. You바카라 사이트™ll be taken to the User Requested Payment Detail screen
  • make a note of the
    • payment amounts
    • tax credits types
    • payment recipient
    • reason for payment
    • rejection reason for rejected requests
      then
    • select [Cancel]. You바카라 사이트™ll be taken back to the User Requested Payment screen
    • go to Step 11.

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Step 11

On the User Requested Payment screen

  • select [Request Payt]. You바카라 사이트™ll be taken to the User Requested Payment Detail screen
    Note: If [Request Payt] is disabled, refer case to TALLO for advice.
  • enter the CTC and/or WTC amounts you바카라 사이트™ve calculated in the relevant CTC and/or WTC amount fields, deducting the amount of any replacement payments already made.
  • select the payment reason from the Reason For Payment drop down menu
    Note: If the default payee for either tax credit isn바카라 사이트™t displayed, select the appropriate payee from the Payment Recipient drop down menu.
  • select [OK]. You바카라 사이트™ll be taken back to the User Requested Payment screen
    Note: Where CTC and WTC are paid to different payees, you must request separate user requested payments for each credit (unless there바카라 사이트™s a genuine reason to pay both credits to the same payee). If an appointee is present on the claim, payments will automatically be issued to the appointee, no matter which payee is selected.
    Note: If you want to make changes to a user requested payment you바카라 사이트™ll have to cancel out of the screen and re-request the payment. Any other requests you have made will also need to be re-requested.
    then
  • If you need to request further payments, go back to Step 9.
  • If any other circumstances apply
    • select [OK]
      then
    • return to guidance you were previously following.

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Step 12

To cancel the payment, enter the following details on the locally stored 바카라 사이트˜Cancellation of manual payments바카라 사이트™ shared spreadsheet

  • customer 1, name and NINO
  • customer 2, name and NINO
  • serial/reference number
  • value of the payment
  • year payment posted in
    then
  • save the spreadsheet before exiting
  • email the spreadsheet (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • send the spreadsheet by taxpost (This content has been withheld because of exemptions in the Freedom of Information Act 2000) including a photocopy of TC241 or returned payment, following Data Security process
  • set a clerical BF date on the claim to allow RF Worthing to action the case and to reply
    then, once payment has been cancelled by RF Worthing
    • to re-issue a direct system payment, go back to Step 4.
    • to re-issue a manual payment, go to Step 13.

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Step 13

Use Function View Household Account

  • enter the NINO of the customer to whom the payment was issued in the Key Entry Data screen
  • select the relevant award period where the issued payment is posted
  • select [Postings]
  • check the payment serial number
  • payment amount
    then
  • complete Manual Payment Referral form, ensure that the address details are fully completed
  • email the Manual Payment Referral form to your manager for the replacement payment to be authorised
    then
  • return to the guidance you were previously following.