TCM0194120 - NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Compliance, SCO or Inhibited (AG)

To deal with an entry on NTC Listing for the Unfinalised S17 work list with a reason of 바카라 사이트˜Compliance바카라 사이트™, 바카라 사이트˜SCO바카라 사이트™ or 바카라 사이트˜Inhibited바카라 사이트™, consider steps 1 to 17.

Step 1

Use the Function Menu

  • select 바카라 사이트˜NTC Listing바카라 사이트™ from the Worklists drop down menu. You will be taken to the NTC Listing screen
  • select 바카라 사이트˜Unfinalised S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the surname you require, from the Selection drop down menu - for example, select 14 for surnames beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
    Note: The message 바카라 사이트˜No Listing Entries for the Selection / Listing Type바카라 사이트™ will display if there aren바카라 사이트™t any entries for your chosen number.
  • go to Step 2.

Step 2

Filter the entries to identify those with a reason of either 바카라 사이트˜Compliance바카라 사이트™ (COMP), 바카라 사이트˜SCO바카라 사이트™ or 바카라 사이트˜Inhibited바카라 사이트™ (INHIB). To do this

  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries so that only those with a reason of either 바카라 사이트˜COMP바카라 사이트™ or 바카라 사이트˜INHIB바카라 사이트™ are shown. Follow the guidance in TCM0140020
    Note: To make sure you identify all the applicable entries, filter the entries to show those with the reason of 바카라 사이트˜COMP바카라 사이트™, complete your action and then repeat separately for the reason of 바카라 사이트˜INHIB바카라 사이트™. You don바카라 사이트™t need to filter separately for the reason of 바카라 사이트˜SCO바카라 사이트™.
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the filtered work list entries.
  • make a clerical note of the work item you바카라 사이트™re going to action - for example, name, NINO, reason for the work item, whether or not an 바카라 사이트˜Appeal바카라 사이트™ reason is shown and also check if an action date has expired
  • go to Step 3.

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Step 3

Use Function NTC LISTING to identify if the work item you are going to action is also on the NTC Listing Unprocessed S17 work list. To do this

  • go to the NTC Listing screen
  • select 바카라 사이트˜Unprocessed S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries with the reason of 바카라 사이트˜Reference바카라 사이트™, entering the NINO you made a clerical note of in the From Value and To Value fields
  • select [OK]
    then
    • If the work item is on the Unprocessed S17 work list, go to Step 4.
    • If the work item isn바카라 사이트™t on the Unprocessed S17 work list, go to Step 5.

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Step 4

Use Function NTC LISTING to go back to the work item on the NTC Listing 바카라 사이트˜Unfinalised S17바카라 사이트™ Work List. To do this

  • go to the NTC Listing screen
  • select 바카라 사이트˜Unfinalised S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™, a full list of the selected items will display
  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries with the reason of 바카라 사이트˜Reference바카라 사이트™, entering the NINO you made a clerical note of in the From Value and To Value fields
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the work item you바카라 사이트™re going to action
  • select the work item
  • select [Delete]
  • when the message 바카라 사이트˜Listing entry will be permanently deleted바카라 사이트™ displays, select [OK]. The work item will be deleted from NTC Listing
    then
  • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
    바카라 사이트˜SI04 - NTC Listing Unfinalised work item deleted as also on Unprocessed work list바카라 사이트™
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • take no further action.

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Step 5

If you noted in Step 2 that you

  • are dealing with an expired action date, use Function VIEW HOUSEHOLD NOTES to check for a note
    • If the note indicates that we바카라 사이트™re waiting for the claim to renew before continuing with the finalise action, go to Step 13.
    • If the note indicates that we바카라 사이트™re waiting for the claim to finalise before continuing with the final NTC Listing action, go to Step 14.
    • If the note indicates that the Claim Under Enquiry / Inhibited signal is shown and the case referred to designated officer, go to Step 7.
    • If the note indicates that the SCO signal is shown and the case referred to designated officer, go to Step 8.
  • aren바카라 사이트™t dealing with an expired action date, go to Step 6.

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Step 6

Note: This guidance will ask you to select the 20XX-20XX year that isn바카라 사이트™t finalised. The year you need to select depends on when you바카라 사이트™re working Function NTC LISTING - for example, if you바카라 사이트™re working Function NTC LISTING after

6 April 2007, you need to select year 2005-2006

6 April 2008, you need to select year 2006-2007

6 April 2009, you need to select year 2007-2008, and so on.

Use Function VIEW S17 DETAILS

  • enter the customer바카라 사이트™s NINO in the Key Entry Data screen
  • select the All checkbox
  • select [OK]. You바카라 사이트™ll be taken to the Select S17 Period screen
    Note: If you바카라 사이트™re taken to the Select Household screen, select the household that has the relevant claim that isn바카라 사이트™t finalised and then select [OK]. You바카라 사이트™ll then be taken to the Select S17 Period screen.
  • select the 20XX-20XX claim that isn바카라 사이트™t finalised
  • select [OK]. You바카라 사이트™ll be taken to the Current Position screen
  • check if the status is 바카라 사이트˜Terminated Compliance바카라 사이트™
    • If the status is 바카라 사이트˜Terminated Compliance바카라 사이트™
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI01 - Compliance Termination NTC Listing work item deleted바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
        then
      • go to Step 17.
    • If the status isn바카라 사이트™t 바카라 사이트˜Terminated Compliance바카라 사이트™, select [View Signals], if available. The Current Signals screen will display
      • If the Current Signals screen displays with the signals 바카라 사이트˜Claim under Enquiry바카라 사이트™ or 바카라 사이트˜Inhibited바카라 사이트™, go to Step 7.
      • If the Current Signals screen displays with the signal 바카라 사이트˜SCO바카라 사이트™, go to Step 8.
      • If [View Signals] isn바카라 사이트™t available or none of the signals are present when the Current Signals screen displays, go to Step 9.

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Step 7

Use Function VIEW HOUSEHOLD NOTES to obtain the contact details of the Claimant Compliance Officer (CCO).

Note: If details of the CCO aren바카라 사이트™t held in Function VIEW HOUSEHOLD NOTES, use TCM1000022.

Contact the CCO dealing with the claim to find out what action they바카라 사이트™re taking. If they tell you to

  • carry on with your action
    • ask the CCO to remove the Compliance or Inhibited marker
      then
    • go to Step 9.
  • stop your action
    • ask the CCO for an action date
    • use Function NTC LISTING to set the action date on the work item
    • send any correspondence to the relevant CCO
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
      바카라 사이트˜SI18 - Claim Under Enquiry / Inhibited signal shown case referred to Compliance Officer바카라 사이트™
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 8

Use Function VIEW HOUSEHOLD NOTES to obtain the contact details of the Criminal Investigations Officer (CIO).

Note: Under no circumstances should you give the customer any details of the CIO.

Contact the CIO dealing with the claim to find out what action they바카라 사이트™re taking. If they tell you to

  • carry on with your action, go to Step 9.
  • stop your action
    • ask the CIO for an action date
    • use Function NTC LISTING to set the action date on the work item
    • send any correspondence to the relevant CIO
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
      바카라 사이트˜SI16 - Refer to SCO signal, case referred to CIO바카라 사이트™
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 9

Is there a reason for the work list item that isn바카라 사이트™t 바카라 사이트˜Compliance바카라 사이트™, 바카라 사이트˜SCO바카라 사이트™ or 바카라 사이트˜Inhibited바카라 사이트™?

  • yes, follow the relevant guidance in TCM0194000 for the other work item reason
    Note: When following the relevant guidance, don바카라 사이트™t repeat the Compliance steps.
  • no, go to Step 10.

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Step 10

Use Function VIEW HOUSEHOLD ACCOUNT to check if one or more of the subsequent years awards has been finalised. To do this

  • enter the customer바카라 사이트™s NINO in the Key Entry Data screen
  • select the All checkbox
  • select [OK]. You바카라 사이트™ll be taken to the Select Award screen
  • select the appropriate year award that you바카라 사이트™re dealing with
  • select [OK]. You바카라 사이트™ll be taken to the View Award Period Summary screen
  • check the Award Status field. If any of subsequent years award status is
    • finalised, follow the guidance in TCM0264220 at step 13.
    • unfinalised, go to Step 11.

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Step 11

Use Function VIEW S17 DETAILS

  • go to the Current Position screen
  • in the S17 Notices box, select the latest notice
  • select [Details] under the S17 Notices box. You will be taken to the Issue Details screen
  • check the reason for issue. If the reason for issue is
    • 바카라 사이트˜Reply required바카라 사이트™, go to Step 13.
    • 바카라 사이트˜Auto바카라 사이트™, go to Step 12.

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Step 12

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

  • select [Process]. You바카라 사이트™ll be taken to the Process screen
  • select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
    • If [Renew] isn바카라 사이트™t available, go to Step 13.
    • If [Renew] is available
      • select 바카라 사이트˜As Agreed바카라 사이트™ from the Renew drop down menu
      • select [Renew]
        Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
      • use Function NTC LISTING to set an action date of three days in the future on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI08 - Wait for claim to renew before continuing with the finalise action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

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Step 13

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn바카라 사이트™t finalised

  • select [Process]. You바카라 사이트™ll be taken to the Process screen
  • select 바카라 사이트˜TCO바카라 사이트™ from the Action Authority drop down menu
    • If [Finalise] isn바카라 사이트™t available, go to Step 14.
    • If [Finalise] is available
      • select 바카라 사이트˜As Agreed바카라 사이트™ from the Finalise drop down menu
      • select [Finalise]
        Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action
      • use Function NTC LISTING to set an action date of three days in the future on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI09 - Wait for claim to finalise before continuing with the final NTC Listings action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

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Step 14

Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Award Period Summary screen to check if the 20XX-20XX award has been finalised

  • check the Award Status field. If the award status
    • is shown as 바카라 사이트˜Finalised바카라 사이트™, go to Step 15.
    • isn바카라 사이트™t shown as 바카라 사이트˜Finalised바카라 사이트™
      • ask your manager for a specific action date
      • use Function NTC LISTING to set the action date on the work item
      • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
        바카라 사이트˜SI10 - Claim has not finalised cannot continue with the NTC Listings action바카라 사이트™
        Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
      • take no further action.

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Step 15

Check the clerical note you made for the work item

  • If there was an 바카라 사이트˜Appeal바카라 사이트™ reason shown
    • complete and issue form TC853 (appeal letter), selecting the TC853(GB) (Word 126KB) or TC853(NI) (Word 126KB) version as appropriate
      Note: This explains that their appeal rights on the original claim still stand.
      then
    • go to Step 16.
  • If there wasn바카라 사이트™t an 바카라 사이트˜Appeal바카라 사이트™ reason shown, go to Step 16.

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Step 16

Use Function MAINTAIN HOUSEHOLD NOTES

  • select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following, where appropriate

바카라 사이트˜SI11 - Form TC853 issued바카라 사이트™

바카라 사이트˜SI27 - 20XX/20XX Claim Finalised바카라 사이트™

바카라 사이트˜SI28 - 20XX/20XX Claim Finalised and 20XX/20XX claim Renewed바카라 사이트™

and

any other action that you haven바카라 사이트™t already recorded

Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.

then

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Step 17

Use Function NTC LISTING to identify the work item you바카라 사이트™ve just actioned. To do this

  • go to the NTC Listing screen
  • select 바카라 사이트˜Unfinalised S17바카라 사이트™ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 바카라 사이트˜N바카라 사이트™. a full list of the selected items will display
  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries with the reason of 바카라 사이트˜Reference바카라 사이트™, entering the NINO you made a clerical note of in the From Value and To Value fields
  • select [OK]. You바카라 사이트™ll be taken to the NTC Listing screen which will display the work item you have just actioned
  • select the work item
  • select [Delete]
  • when the message 바카라 사이트˜Listing entry will be permanently deleted바카라 사이트™ displays, select [OK]. The work item will be deleted from NTC Listing
    then
  • use Function MAINTAIN HOUSEHOLD NOTES and select the 바카라 사이트˜Renewals & Reminders바카라 사이트™ category to record the following
    바카라 사이트˜SI15 - Work item actioned from NTC Listing바카라 사이트™
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • close the document on DMS. For how to do this, use TCM1000037.