TCM0154020 - Notes - Standardised Messages (background): Standardised Messages (Introduction)

Standardised Messages have been introduced into Tax Credit Office (and HMRC as a whole) for the following reasons

  • to enable staff from any office to understand a universal message system and, if the message isn바카라 사이트™t clear due to the complexity of the work task, to know which section in this guidance to access for an explanation of the message
  • to improve our service to our colleagues and our customers by being able to understand the work that바카라 사이트™s been done on a claim through the effective use of Function MAINTAIN HOUSEHOLD NOTES
  • it will be far easier for staff as they can simply copy and paste the required message into the Household Notes screen
  • it will be a flexible system with staff being able to request additional messages to be added or amended, through appropriate the channels.