TCM0078580 - Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (pre-award)
Checklist
Before you follow this guidance make sure
- you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting 바카라 사이트˜R바카라 사이트™ on the B&C A-Z index, selecting 바카라 사이트˜Roles and Access Process바카라 사이트™, selecting 바카라 사이트˜Roles & Access Catalogue바카라 사이트™ from the Related links menu
- you are in the correct MU. Use TCM0322460 for the correct MU number
- you have access to the National Insurance Recording System (NIRS)
- you know how to use NIRS to check for the customer바카라 사이트™s nationality.
Reasons not to follow this guidance
You don바카라 사이트™t need to follow this guidance if
- the claim has been awarded
- the claim has been withdrawn.
Background
The Rule 12 pre-award residency verification failure MU is populated when the customer tells us on their tax credits claim form any combination of the following
- they are subject to immigration control
- they live outside the United Kingdom (UK)
- they work outside the UK.
Different specialist teams will work the Rule 12 verification failure depending on the nationality of the customers and what caused the Rule 12 verification failure.
Note: for customers who are UK nationals follow the UK national route in this guidance.
Note: Some customers are neither a UK national nor an EU national. In this guidance they are referred to as Rest of the World nationals.
Guidance
Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.
Step 1
Access the Verification Failures work list. For how to do this, use TCM1000004
- access function 바카라 사이트˜Manage Verification Failures바카라 사이트™ to check and make a note on form TC648 of the following information
- whether the claim is from a single customer or is a joint claim
- whether there is also a Rule 1 verification failure
then - check whether the decision status is 바카라 사이트˜Application Suspended바카라 사이트™. For how to do this, use TCM1000107
If the decision status is 바카라 사이트˜Application Suspended바카라 사이트™, go to Step 2.
If the decision status is anything else
- the Rule 12 verification failure is a post award Rule 12 verification failure
- transfer the post award Rule 12 verification failure to the post award Rule 12 VF Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- take no further action.
Step 2
Check Application Notes for any entries that will help you to determine what action to take next. For how to do this, use TCM1000108.
If the work list item needs transferring to the Persons From Abroad (PFA) Team or International Team
- update Application Notes with the message HD04. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure work list item you have selected to the appropriate PFA or International Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- take no further action.
If the work list item doesn바카라 사이트™t need transferring to the PFA Team or International Team, go to Step 3.
Step 3
Check whether the Rule 12 verification failure was caused because
- all the customers shown on the tax credits computer aren바카라 사이트™t UK nationals
- any customer lives outside the UK
- any customer works outside the UK. For how to do this, use TCM1000091
then - make a note of your findings on form TC648
Note: If you don바카라 사이트™t know what caused the Rule 12 verification failure, speak to your Technical Advice Line Liaison Officer (TALLO) for advice.
If the claim is a single claim, go to Step 4.
If the claim is a joint claim, go to Step 12.
Step 4
Use NIRS to obtain the customer바카라 사이트™s nationality and make a note of your findings on form TC648.
If you obtain the customer바카라 사이트™s nationality from NIRS, go to Step 7.
If you don바카라 사이트™t obtain the customer바카라 사이트™s nationality from NIRS, go to Step 5.
Step 5
Phone the customer to check their nationality. Follow the guidance in TCM0094080
- update the notes you have made on form TC648 with the action you have taken and the customer바카라 사이트™s reply, if you are able to contact them by phone.
If you are able to obtain the customer바카라 사이트™s nationality, go to Step 7.
If you aren바카라 사이트™t able to obtain the customer바카라 사이트™s nationality, go to Step 6.
Step 6
Use the information you바카라 사이트™ve obtained from the tax credits computer.
If the customer has indicated they aren바카라 사이트™t a UK national, go to Step 25.
If the customer has indicated they are a UK national, go to Step 24.
Step 7
Use the information you바카라 사이트™ve obtained from NIRS or the customer.
If the customer is a UK national, go to Step 8.
If the customer is an EU national, go to Step 11.
If the customer is a Rest of the World national, go to Step 10.
Step 8
Check whether the Rule 12 verification failure was caused by an obvious mistake. For how to do this, use TCM1000138.
If the only cause of the Rule 12 verification failure was an obvious mistake, go to Step 9.
If the Rule 12 verification failure was caused by any other reason or combination of reasons, go to Step 23.
Step 9
Use the information you바카라 사이트™ve obtained from the tax credits computer.
If there is also a Rule 1 verification failure, go to Step 21.
If there isn바카라 사이트™t also a Rule 1 verification failure, go to Step 22.
Step 10
Use the information you바카라 사이트™ve obtained from the tax credits computer.
If the customer has indicated they aren바카라 사이트™t a UK national, go to Step 25.
If the customer has indicated they are a UK national, go to Step 23.
Step 11
Use the information you바카라 사이트™ve obtained from the tax credits computer.
If the customer has indicated they aren바카라 사이트™t a UK national, go to Step 26.
If the customer has indicated they are a UK national, go to Step 24.
Step 12
Use NIRS to obtain the customer바카라 사이트™s nationality and make a note of your findings on form TC648.
If you obtain both customers바카라 사이트™ nationalities from NIRS, go to Step 15.
If you don바카라 사이트™t obtain both customers바카라 사이트™ nationalities from NIRS, go to Step 13.
Step 13
Phone the customer whose nationality you have been unable to obtain from NIRS, to check their nationality. Follow the guidance in TCM0094080
- update the notes you have made on form TC648 with the action you have taken and the customer바카라 사이트™s reply, if you are able to contact them by phone.
If you are able to obtain the customer바카라 사이트™s nationality, go to Step 15.
If you are unable to obtain the customer바카라 사이트™s nationality, go to Step 14.
Step 14
Use the information you바카라 사이트™ve obtained from the tax credits computer.
If both customers have indicated they aren바카라 사이트™t UK nationals, go to Step 27.
If only one customer has indicated they aren바카라 사이트™t a UK national, go to Step 26.
If neither customer has indicated they aren바카라 사이트™t UK nationals, go to Step 26.
Step 15
Use the information you바카라 사이트™ve obtained from NIRS or the customer.
If both customers are UK nationals, go to Step 16.
If only one customer is a UK national, go to Step 18.
If neither customer is a UK national, go to Step 18.
Step 16
Check whether the Rule 12 verification failure was caused by an obvious mistake. For how to do this, use TCM1000138.
If the only cause of the Rule 12 verification failure was an obvious mistake, go to Step 17.
If the Rule 12 verification failure was caused by any other reason or combination of reasons, go to Step 28.
Step 17
Use the information you바카라 사이트™ve obtained from the tax credits computer.
If there is also a Rule 1 verification failure, go to Step 21.
If there isn바카라 사이트™t also a Rule 1 verification failure, go to Step 22.
Step 18
Use the information you have obtained from the tax credits computer.
If both customers have indicated they aren바카라 사이트™t UK nationals, go to Step 19.
If only one customer has indicated they aren바카라 사이트™t a UK national, go to Step 20.
If both customers have indicated they are UK nationals, go to Step 20.
Step 19
Use the information you바카라 사이트™ve obtained from NIRS or the customer.
If both customers are EU nationals, go to Step 29.
If both customers are Rest of the World nationals, go to Step 27.
If one customer is a UK national and the other is an EU national, go to Step 29.
If one customer is a UK national and the other is a Rest of the World national, go to Step 30.
If one customer is an EU national and the other is a Rest of the World national, go to Step 29.
Step 20
Use the information you바카라 사이트™ve obtained from NIRS or the customer.
If both customers are EU nationals, go to Step 31.
If both customers are Rest of the World nationals, go to Step 28.
If one customer is a UK national and the other is an EU national, go to Step 31.
If one customer is a UK national and the other is a Rest of the World national, go to Step 28.
If one customer is an EU and the other is a Rest of the World national, go to Step 32.
Step 21
Check whether you are able to process the work item. Follow the guidance in TCM0138020.
If you are able to process the work item, using the notes you have made on the form TC648
- correct the customer바카라 사이트™s details on the tax credits computer. For how to do this, use TCM1000092
Note: You must access function 바카라 사이트˜Capture Application바카라 사이트™ from the 바카라 사이트˜Manage Verification Failures바카라 사이트™ screen. - update Application Notes with the message HD01 from TCM0160020. For how to do this, use TCM1000028
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- transfer the Rule 1 verification failure to the Rule 1 IN MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- take no further action.
Step 22
Check whether you are able to process the work item. Follow the guidance in TCM0504100
If you are able to process the work item, using the notes you have made on the form TC648
- correct the customer바카라 사이트™s details on the tax credits computer. For how to do this, use TCM1000092
Note: You must access function 바카라 사이트˜Capture Application바카라 사이트™ from the 바카라 사이트˜Manage Verification Failures바카라 사이트™ screen. - update Application Notes with the message HD01 from TCM0160020. For how to do this, use TCM1000028
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 23
This case will be transferred to the International Team
- update Application Notes with the messages HD05 from TCM0160020 and II35 from TCM0160040. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the EU International Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you바카라 사이트™ve made on form TC648.
If you have phoned the customer, go to Step 35.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 24
This case will be transferred to the International Team
- update Application Notes with the message HD05 from TCM0160020. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the International Team Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you바카라 사이트™ve made on form TC648.
If you have phoned the customer, go to Step 34.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 25
This case will be transferred to the PFA Team
- update Application Notes with the message HD05 from TCM0160020. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the PFA Team Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you바카라 사이트™ve made on form TC648.
If you have phoned the customer, go to Step 33.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 26
This case will be transferred to the International Team
- update Application Notes with the message HD08 from TCM0160020. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the International Team Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you바카라 사이트™ve made on form TC648
If you have phoned the customer, go to Step 34.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 27
This case will be transferred to the PFA Team
- update Application Notes with the message HD07 from TCM0160020. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the PFA Team Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you바카라 사이트™ve made on form TC648.
If you have phoned the customer, go to Step 33.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 28
This case will be transferred to the International Team
- update Application Notes with the messages HD07 from TCM0160020 and II35 from TCM0160040. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the International Team Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you have made on form TC648.
If you have phoned the customer, go to Step 35.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 29
This case will be transferred to the International Team
- update Application Notes with the message HD09 from TCM0160020. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the International Team Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you바카라 사이트™ve made on form TC648.
If you have phoned the customer, go to Step 34.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 30
This case will be transferred to the International Team
- update Application Notes with the messages HD09 from TCM0160020 and II35 from TCM0160040. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the International Team Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you바카라 사이트™ve made on form TC648.
If you have phoned the customer, go to Step 35.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 31
This case will be transferred to the International Team
- update Application Notes with the message HD07 from TCM0160020. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the International Team Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you바카라 사이트™ve made on form TC648.
If you have phoned the customer, go to Step 34.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 32
This case will be transferred to the International Team
- update Application Notes with the messages HD07 from TCM0160020 and II35 from TCM0160040. For how to do this, use TCM1000028
- transfer the Rule 12 verification failure to the International Team Inbox MU. Your manager will be able to provide you with the correct MU number. For how to do this, use TCM1000023
- use the notes you바카라 사이트™ve made on form TC648.
If you have phoned the customer, go to Step 34.
If you haven바카라 사이트™t phoned the customer
- send the completed form TC648 to storage. Follow the guidance in TCM0074140
- take no further action.
Step 33
Send the form TC648 to the PFA Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
- take no further action.
Step 34
Send the form TC648 to the International Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
- take no further action.
Step 35
Send the form TC648 to the International Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .