SAM005 - Index of work lists
Index of work lists
W008 - W018
W019 - W034
W035 - W044
W045 - W061
W008 - W018
Work list name |
Office / Role |
Review frequency |
More information |
Action Guide(s) / Standard Process Description |
---|---|---|---|---|
W008 -Â Outstanding debt and / or return |
Where there is no prior debt and / or return outstanding, low risk items will be allocated to the Debt Management Telephone Centre. An officer with the user role of RTC Agent will work these items. |
Daily |
See the Debt Management and Banking Manual (DMBM) |
|
W010 - BF penalty for issue. Note: Currently not used |
- |
- |
- |
|
W011 -Â Review remission for cancellation |
Recovery /Â Charge remitter |
Daily |
See the Debt Management and Banking Manual (DMBM) |
|
W012 -Â Remissions and remission cancellation quality assurance |
Recovery /Â Work list manager |
As advised by senior management |
See the Debt Management and Banking Manual (DMBM) |
|
W013 -Â Potential transfer cases |
Processing/Recovery or Technical /Â Clerical processing officer / Clerical caseworker |
Weekly |
||
W014 -Â Bankruptcy or voluntary arrangement cases |
Recovery /Â Clerical caseworker |
Monthly |
See the Debt Management and Banking Manual (DMBM) |
|
W015 -Â Open appeals |
Processing/Technical /Â Appeals handler |
Monthly |
- |
|
W016 -Â Manual issue of returns |
Processing /Â Clerical processing officer |
Weekly |
SAM71094Â -Â For individual work items see below |
As below |
- |
- |
Welsh language |
||
- |
- |
Deceased signal |
||
- |
- |
RLS signal |
||
- |
- |
Manual return signal |
||
W018 -Â Review revenue assessments |
Processing /Â Clerical processing officer |
Immediate |
W019 - W034
Work list name |
Office / Role |
Review frequency |
More information |
Action Guide(s) / Standard Process Description |
---|---|---|---|---|
W019 -Â Review informal standovers |
Processing/Technical/Recovery /Â Appeals handler |
Monthly |
- |
|
W024 -Â Duplicate return logged - original already logged or captured |
Processing /Â Clerical processing officer |
Weekly |
||
W025 -Â Fully captured / unlogged returns |
Processing /Â Clerical processing manager |
Weekly |
||
W028 -Â Repayments to be authorised or cancelled |
Processing /Â Repayment authoriser |
Immediate |
||
W029 -Â Rejected repayments |
Processing /Â Payment processor |
Immediate |
||
W030 -Â Inhibited automatic repayments |
Processing /Â Payment processor |
Immediate |
||
W032 -Â RLS cases |
Recovery /Â Clerical caseworker |
Daily /Â weekly |
||
W033 - Transfer to COP security review. Note: Currently not used |
Processing /Â Clerical processing manager |
Daily |
||
W034 - Sundry charge quality check. Note: Currently not used |
Processing /Â Clerical processing manager |
Monthly |
W035 - W044
Work list name |
Office / Role |
Review frequency |
More information |
Action Guide(s) / Standard Process Description |
---|---|---|---|---|
W035 -Â Manual issue of review form 575 |
Processing /Â Clerical processing officer |
Weekly |
||
W036 - Informal discharge review. Note: Compliance staff only |
Processing/Technical /Â Compliance manager |
Daily |
- |
|
W037 -Â Reduction of amount coded out |
Processing /Â Clerical processing officer |
Daily |
W037 - Reduction of amount coded out |
|
W038 -Â Freestanding credit review list |
Processing /Â Clerical processing manager |
Daily |
||
W039 - Potential non-filers. Note: Currently not used |
Processing /Â Clerical processing officer |
- |
- |
|
W040 -Â Inhibited statements |
Processing/Recovery or Technical /Â Clerical processing manager/Worklist manager |
Daily |
||
W041 -Â Manual statement issue |
Processing /Â Clerical processing officer |
Immediate |
||
W042 -Â Returns not captured |
Processing /Â Clerical processing officer |
Weekly |
||
W043 -Â Repayments for quality checks |
Processing /Â Clerical processing manager |
Immediate |
||
W044 -Â Over-repayments |
Processing /Â Payment processor |
Immediate |
W045 - W061
Work list name |
Office / Role |
Review frequency |
More information |
Action Guide(s) / Standard Process Description |
---|---|---|---|---|
W045 -Â Pensioner and low income review list. Note:Â Obsolete with effect from 1 April 2010 |
Processing /Â Clerical processing officer |
- |
- |
|
W046 -Â Pensioner and low income quality review list. Note:Â Obsolete with effect from 1 April 2010 |
Processing /Â Clerical processing manager |
- |
- |
|
W047 -Â Overpayments in closed cases |
Processing /Â Clerical processing officer |
Weekly |
||
W048 - Permanent notes review. Note: Currently not used |
Processing/Technical /Â Clerical processing officer/Clerical caseworker |
- |
- |
|
W049 -Â Short tax return rejection work list |
Processing /Â Clerical processing officer |
Immediate |
||
W050 -Â CID framework rejection list |
Processing /Â Clerical processing officer |
Daily |
||
W051 - Daily returns review - ceased date set. Note: Decommissioned April 2012 |
Processing/Technical /Â Clerical processing officer/Clerical caseworker |
Daily |
||
W052 -Â Daily returns review - SA/PAYE auto coding exceptions |
Processing /Â Clerical processing officer |
Daily |
||
W053 -Â Daily returns review - electronic return cases |
Processing /Â Clerical processing officer |
Daily |
||
W054 -Â Weekly returns review list |
Processing /Â Clerical processing officer |
Weekly |
SAM71158Â -Â For individual work items see below |
As below |
- |
- |
Liability unlikely |
||
- |
- |
Source exception |
||
- |
- |
Transfer of allowances |
||
W055 -Â Failed online amendments and HMRC Corrections |
Technical/Processing /Â Clerical caseworker/Clerical processing officer |
Immediate |
WO55
- Failed online amendments |
|
W056 -Â Partnership online amendments |
Technical/Processing /Â Clerical caseworker/Clerical processing officer |
Immediate |
||
W057 -Â Review FSC from return amendment |
Processing /Â Clerical caseworker/Clerical processing officer |
Daily |
||
W059 -Â Online return rejections |
Processing /Â Clerical caseworker/Clerical processing officer |
Review as directed |
Worklist
59 |
|
W061 -Â Class 2 NICS and Marriage updates |
Processing /Â Clerical caseworker/Clerical processing officer |
- |
SPD W061Â |