NMWM16420 - Disclosure of information: bogus telephone calls
You must be alert to individuals or organisations attempting to gain confidential information by deception. Read the 바카라 사이트˜Bogus Caller바카라 사이트™ guidance in IDG30230.
You should also familiarise yourself with the 바카라 사이트˜Caller Verification바카라 사이트™ guidance issued on the Customer Adviser Guide site. It provides detailed advice about on how to ensure that confidential information is not unintentionally disclosed during telephone conversations, and provides the procedure to follow to verify the caller바카라 사이트™s identity. This guidance must be read by all staff who use the telephone and have access to HM Revenue & Customs바카라 사이트™ data NMWM02030.
If you have any doubt about the identity of the caller having followed the procedures in the Business By Telephone (BBT) guidance you must not disclose any confidential information to the caller.
It is important to keep evidence that you have undertaken the appropriate checks before you disclose confidential information. Keep a record of the telephone conversation and note the fact that you verified the caller바카라 사이트™s identity.
If you suspect you have been contacted by a bogus telephone caller inform your manager immediately and follow HM Revenue & Customs바카라 사이트™ reporting procedures.