CH405357 - Charging penalties: suspending penalties: managing suspensions: action needed to ensure CPT can manage NPPS alerts

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The Central Penalties Team (CPT) manage suspensions via a series of alerts in NPPS. The alerts provide prompts for certain actions to be undertaken at specific times. The first suspension alert in NPPS automatically goes to the CPT workbasket. When the CPT process this they also re-assign the case to them so that subsequent alerts will be received and worked by the CPT.

Where, exceptionally, the CPT has not actioned the first alert in NPPS, you may receive subsequent alerts in your workbasket.

If you receive any suspension alerts in your NPPS workbasket then you must transfer the case back to the CPT following the guidance below.

Note: If you do not have access to the 바카라 사이트˜NPS Case manager바카라 사이트™ icon you will need to refer this instruction to someone on your team who does have access, such as your team manager or your local superuser.

The following action should only be used for suspended penalties dealt with by the CPT.

  1. From 바카라 사이트˜My Workplace바카라 사이트™
  • select 바카라 사이트˜Tools바카라 사이트™
  • then 바카라 사이트˜NPS Case manager바카라 사이트™
  • type in the NPPS number in 바카라 사이트˜Find by ID box바카라 사이트™, for example, NPPS - 140036
  • once you are in the NPPS case number clear ALL alerts on the case
  1. If you see a blue line stating that there is an alert you need to take the following action (and for all blue alert lines you see)
  • select the tick box to acknowledge the alert
  • select the 바카라 사이트˜submit바카라 사이트™ button
  • then select the blue line 바카라 사이트˜flow manage suspended case바카라 사이트¦바카라 사이트™
  • select 바카라 사이트˜Maintain alerts바카라 사이트™ from the drop down menu
  • select the dustbin icon to clear any 바카라 사이트˜hidden바카라 사이트™ alerts (if this is greyed out just carry on with the remaining instructions)
  1. Next, click on the drop down menu
  • select 바카라 사이트˜re-assign to team바카라 사이트™
  • tick the 바카라 사이트˜re-assign case box바카라 사이트™
  • enter team name by typing HMRC,E&C,CCG,NPS,CPT (if you cannot type in the box, copy and paste the team name)
  • in the 바카라 사이트˜note바카라 사이트™ box write 바카라 사이트˜suspended penalty바카라 사이트™
  • then select 바카라 사이트˜submit바카라 사이트™
  1. On completion of the above action send an email to the CPT mailbox, (Central Penalty Team Mailbox, CPT (BT&C)) quoting the NPPS reference number and confirming the case has been transferred to the CPT. The CPT will then be able to manage the suspended penalty as normal.

If you encounter a problem and the above process does not work then you should contact the IT Service Centre.