The Insolvency Service Customer Charter
The Insolvency Service's commitment to our customers.
The Insolvency Service helps to deliver economic confidence by supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.聽聽
The Insolvency Service is committed to understanding what all our customers need from us. We aim to meet our targets in every case, and we regularly monitor and review our performance.聽
Our standards聽
Getting things right聽
We바카라 사이트檒l give you accurate, consistent and clear information.聽聽
When we ask for information, we rely on you to give us full, accurate and timely answers.聽聽
If you disagree with us, we바카라 사이트檒l tell you about the options available to you and work with you to reach an appropriate outcome quickly and simply.聽聽
We바카라 사이트檒l be honest about our performance and how well we do our work.聽聽
We바카라 사이트檒l be clear about which of our services have fees and how much they will cost.
Making things easy聽
We are a digital first organisation. We바카라 사이트檒l provide digital services that:聽
- are designed around what you need to do 聽
- are accessible聽
- are easy and quick to use聽
- minimise the cost to you聽聽
We바카라 사이트檒l continue to improve our services to make sure that they are available to use at a time that suits you. You can find contact details for the Insolvency Service on 바카라 사이트.
Being responsive聽
When you get in touch with us, we바카라 사이트檒l make sure that the people you deal with have the right level of expertise. We바카라 사이트檒l also explain what happens next and advise when you can expect a response from us.聽聽
We바카라 사이트檒l answer your questions and try to resolve things first time, or as quickly as we can.聽聽
If we make a mistake, we바카라 사이트檒l put it right as soon as possible.바카라 사이트�
If you바카라 사이트檙e not satisfied with the service you바카라 사이트檝e received, we바카라 사이트檒l explain how you바카라 사이트痗an make a complaint.
We aim to:聽
- answer 85% of the customer service calls we receive within 2 minutes.聽
- respond to your written correspondence within 15 working days of when we get it.聽聽聽
- respond within 20 working days where an MP writes to us on your behalf (this includes Members of Scottish Parliament and Welsh Assembly Members)聽
- explain why and when you will get a full response if we cannot respond in the time stated above.聽
Treating you fairly聽
We will be helpful, polite and treat you fairly, with respect.聽聽
Being aware of your personal situation聽
We바카라 사이트檒l be mindful of your wider personal situation.바카라 사이트疻here you ask for extra help, we바카라 사이트檒l do what we can to accommodate your request.聽聽
Recognising that someone can represent you聽
Where possible, we바카라 사이트檒l aim to respect your wish to have someone else deal with us on your behalf, such as a friend, relative or third-party organisation. We바카라 사이트檒l only deal with them if you have바카라 사이트痑uthorised them to represent you.聽
Keeping your data secure聽
We바카라 사이트檒l protect information we hold about you and we바카라 사이트檒l always use that information fairly and lawfully.聽聽
Our personal information charter explains how we keep your information secure.聽
Mutual respect聽
We take any threats, intimidation, or harassment very seriously and we will take appropriate action against any behaviour of this type.聽
바카라 사이트疻e will always treat you in line with our values of:聽
- Inclusivity and Wellbeing: we will trust, support and respect you, and we recognise the diversity of our customers聽
- Flexibility: we will work in a way that aims to meet your specific needs聽
- Performance: we will ensure you receive the high standard of service you expect from us聽
In return, we expect you to treat our staff with the same respect and courtesy.
We will try to understand your circumstances. We바카라 사이트檒l assume you바카라 사이트檙e providing the right information and evidence, unless we바카라 사이트檝e good reason to think you바카라 사이트檙e not. In some circumstances, we may need to verify this with third parties.
If you are not happy with the service that you have received聽
We are committed to providing a professional, fair and efficient service to our customers. We aim to continuously improve our services and act on feedback and comments.聽聽
We want to know if you think something has gone wrong with the service we have provided. That way we can try and put it right. If you are dissatisfied, you바카라 사이트痗an바카라 사이트�make a complaint. The Insolvency Service will aim to deal with your complaint quickly and fairly.聽聽
If you are not happy with our final response to your complaint, you can send it to the바카라 사이트�. The Ombudsman is independent from the government. Their process requires you to바카라 사이트�바카라 사이트痑nd ask them to refer your complaints to the Ombudsman. You cannot complain yourself, directly.聽
The ombudsman will expect you to have finished our internal complaints procedure before you contact them. We바카라 사이트檒l tell you when you바카라 사이트檝e reached the end of our complaint바카라 사이트檚 procedure. Further information is available on the바카라 사이트�.
Feedback聽
We will regularly review how the Charter standards apply in all바카라 사이트痑spects of its바카라 사이트痺ork.바카라 사이트�
We also publish our customer satisfaction results each year as well as progress and priorities for further improvement.바카라 사이트�바카라 사이트�
Contact the Insolvency Service聽
Use our to contact us about:聽
- bankruptcy聽
- debt relief orders聽
- breathing space聽
- company liquidations聽
- redundancy payments聽
Making a complaint to the Insolvency Service聽
Searching the Individual Insolvency Register聽
For more information about the Insolvency Service
We 바카라 사이트痑bout바카라 사이트痽our interactions with us and how we have performed against the Charter.바카라 사이트�
How we monitor and report on performance against the Charter聽
Performance against the바카라 사이트疌harter is바카라 사이트痬onitored by바카라 사이트痵pecific service standards, customer surveys and other data, linked to wider바카라 사이트疘nsolvency Service바카라 사이트痯erformance바카라 사이트痬easures.聽聽
We publish our performance against these measures in our annual report.