Report a problem using the Customs Declaration Service

Question

Accepted Answer

If you find a problem when using the Customs Declaration Service (CDS) to move goods across the border, check:

If you cannot solve the problem, use the online form to report this to HMRC CDS Operations.

Who should use this form

You should use this form to report a problem when using the Customs Declaration Service if you바카라 사이트檙e:

an importer or exporter
an agent of an importer or exporter
a software house
a Community System Provider (CSP)
a government department
a Loader or Carrier

Who should not use this form

You should not use this form to report a problem with:

registering for the Customs Declaration Service 바카라 사이트� contact Imports and exports: general enquiries
the Customs Financial Account 바카라 사이트� select the 바카라 사이트楪et help with this page바카라 사이트� link at the bottom of the screen where the problem occurs and provide details of what you were doing and what went wrong
a declaration submitted in the test environment (Trader Dress Rehearsal) 바카라 사이트� email tdrcommunications@hmrc.gov.uk

What you바카라 사이트檒l need

For imports

Before you start the form, you may need:

your Local Reference Number
your Movement Reference Number
the error code you바카라 사이트檝e received
a description of the problem you are experiencing

For exports

Before you start the form, you may need:

your Declaration Unique Consignment Reference
your Master Unique Consignment Refence
your movement details, such as the date of movement, location and details of goods, commodity codes and country of destination
the inventory details status message
the conversation ID from your software
the error code you바카라 사이트檝e received
a description of the problem you are experiencing

Submit the form

The online form will ask you a series of questions to understand the problem you바카라 사이트檙e having and urgency of the issue.

Follow the instructions on each page to submit your responses and complete the form.

You바카라 사이트檒l be able to:

save your application and return to it later
check your answers at the end of the online form before submitting
print out a copy of your completed form

The form will not remain available online after you have submitted it.

Start now

After you submit the form

After you바카라 사이트檝e submitted the form, you바카라 사이트檒l receive a confirmation email with a reference number.

If your problem is considered urgent, you바카라 사이트檒l receive a response within 2 hours. All other problems will be responded to within 24 hours.

Report a problem using the Customs Declaration Service

Who should use this form

Who should not use this form

What you바카라 사이트檒l need

For imports

For exports

Submit the form

After you submit the form

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Report a problem using the Customs Declaration Service

Who should use this form

Who should not use this form

What you바카라 사이트檒l need

For imports

For exports

Submit the form

After you submit the form

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