Guidance

October 2023 - update on government바카라 사이트™s work to improve the quality of social housing

The government is committed to improving the quality of social housing in England. In response to the tragic death of 2-year-old Awaab Ishak, we are reforming the sector so that every tenant has a decent, safe and secure home. We report our progress every month.

• From: Department for Levelling Up, Housing and Communities
• Published: 31 October 2023

Applies to England

Consumer regime

On 17 October, the Regulator of Social Housing concluded their consultation on revisions to the consumer standards. The draft standards include new requirements for landlords, such as having an accurate record of the condition of their housing stock, and will require landlords to give tenants opportunities to influence and scrutinise their landlord바카라 사이트™s strategies, policies and services. 

There were over 1,000 responses to the consultation, with around 60% of responses coming from tenants. The Regulator will consider these before publishing the final, revised consumer standards. This will be followed by the implementation of the proactive consumer regulation regime, where the Regulator will seek assurances that landlords are meeting the consumer standards, including through regular inspections of large landlords.

Making sure tenants바카라 사이트™ voices are heard바카라 사이트¯바카라 사이트¯Â 

Make Things Right campaign for residents 

On 9 October, we launched our latest Make Things Right campaign to help tenants know their rights and how to complain if they have an issue with their home or landlord. It will run until 31 March 2024 with social media, radio and digital audio adverts pointing to a , which is available in multiple languages. Posters, leaflets and more are available to download from the campaign toolkit.

Resident Panel

The Social Housing Quality Resident Panel continues to play an invaluable role in shaping social housing policy. It brings together residents from across England to directly and regularly share their views with government on social housing quality policy.

In October, the Panel took part in a webinar where Kate Dodsworth, Chief of Regulatory Engagement at The Regulator of Social Housing, explained the Regulator바카라 사이트™s consultation on new consumer standards.

Panel members also shared their views and experience with the department바카라 사이트™s Social Housing Quality and Residents team at a bespoke event.

Four Million Homes  

Our programme provides free information, guidance, and training on residents바카라 사이트™ rights. It will run until March 2025.

It helps residents work with their landlords and make sure homes and neighbourhoods are well-maintained, clean and safe.

In October, we launched our social media campaign, A-Z of Rights and Guidance for Social Housing Residents, which sits alongside webinars and training available online

The autumn programme of free face-to-face training continued with sessions on how to be involved in landlords바카라 사이트™ resident panels and residents바카라 사이트™ associations. 

Looking ahead바카라 사이트¯바카라 사이트¯Â 

Below is our planned activity over the coming months. All timings are indicative and subject to change바카라 사이트‹.  

November

• The Resident Panel will take part in the next Online Community discussion forum about how their landlords work in their local areas and meet the senior government official responsible for social housing quality.
• Further free face-to-face training events will be held under our programme in Birmingham, Leeds, Liverpool and London on the legal requirements for social housing landlords. A webinar will be held on Neighbourhood Management.  All events can be booked .

Autumn / Winter

We will set out next steps on

• The Decent Homes Standard
• Minimum energy efficiency standards
• Time limits for repairs and hazards (Awaab바카라 사이트™s Law)바카라 사이트‹
• Competence and conduct standards for social housing landlords
• Supported housing regulatory oversight바카라 사이트‹
• Social Housing Tenant Access to Information Scheme (for private registered providers only).

We also plan to publish: 

• Our consultation response on changes to electrical safety requirements;
• Case studies on good practice approaches to dealing with anti-social behaviour.
• Following its consultation, the Regulator will publish its decision statement and standards for its new consumer regulation regime, which is due to be introduced in April 2024.

By Autumn 2024 

• Publication of the first Tenant Satisfaction Measures data, provided by landlords to the Regulator.

Further information and resources바카라 사이트¯바카라 사이트¯바카라 사이트¯Â 

• More details on our reforms can be found on the바카라 사이트¯Social Housing Quality page.
• Find information and guidance on social housing residents바카라 사이트™ rights and the services landlords are required to provide at

Published 31 October 2023